SignMonkey Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the signs are well-built, look amazing, and often exceed expectations. The staff receives frequent commendation for their exceptional customer service, being described as helpful, communicative, and professional throughout the entire process. However, some customers also noted occasional issues with the delivery service. These included instances of damaged signs during transit, missing mounting templates, or delays in shipping. A few people also mentioned receiving products with minor internal debris or loose components that required additional attention upon arrival.

What people talk about most

Product

Customers had positive experiences with the product, praising its quality, appearance, and ease of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being great to work... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the great... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the seamless... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication from design and planning. Hit a hiccup when sign arrived, established date was incorrect. Understand the confusion though as there was some back and forth. SignMonkey sent out... See more

Rated 5 out of 5 stars

Luminous Glow Esthetics, a day spa, in Hazard, KY, would recommend Sign Monkey to anyone wanting a quality product for the business. Sign Monkey staff was quick to respond to our inquiry, generated t... See more

Rated 5 out of 5 stars

To start, the website was super easy to use. The contact prior to production was well needed in our case. Communication from shipping to arrival was spot on. We didn't receive our mounting template bu... See more

Rated 5 out of 5 stars

Sign Monkey was wonderful. We were searching all over for a company to make our Luminous Girl logo for the front of the building. Within minutes of reaching out to you and sending a PDF of the girl,... See more


Company details

  1. #10 of 15 best companies in Sign Shop

Information provided by various external sources

Wholesale Channel Letters, Raceway Mounted Letters and Self Contained Shape signs. Sign Monkey features easy Installation and wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience!

I had order a sign from a different company on the net, expected to be delivered within few weeks however the sign didn’t arrive, I order another sign through Sign Monkey and what a great experience that was from start to finish, they made the design, made sure all was correct before placing the order,
The proofing was greatly done, before production and Siri g that discovered I need it brackets to put it up and they sent everything I need it for installation,
Thank you to everyone that helped making this purchase a great experience😋😋

July 27, 2022
Rated 1 out of 5 stars

I can't speak about the product because…

I can't speak about the product because its two weeks past the time I was led to believe our signs would be completed. We ordered on the 7th paid and was told that they build in 5 days. We were just informed our sign will be shipping on the 25th.

July 25, 2022
SignMonkey logo

Reply from SignMonkey

We are always looking to improve our build time while keeping our quality high. I understand these signs were ordered on July 11 and shipped on July 25. Our management team will be discussing this delay today to determine how we can eliminate it from happening again. Thank you for your feedback and I trust you will love the signs.

Rated 5 out of 5 stars

After leasing a building for our new…

After leasing a building for our new business, I was informed that the building owner required a channel sign. I checked with all of the sign companies in our area and the price as well as the time expected we’re over double that of Sign Monkey. Sign Monkey designed our sign and delivered before half of the competitors ever even returned my call about a price estimate. From my experience, Sign Monkey is the best in the business no matter where you are located. 5 star prices, 5 star design and 5 star delivery!

June 13, 2022
SignMonkey logo

Reply from SignMonkey

Hey Sam! Thank you so much for your positive feedback! It was great doing business with you! Good luck on your new business!

Rated 5 out of 5 stars

Sign Monkey was great

Sign Monkey was great! Everything from designing my own sign to Sign Monkey's team reviewing the strict sign criteria in my town was perfectly handled by their team. I highly recommend them for your signage needs. Our sign is beautiful.

May 24, 2022
Rated 5 out of 5 stars

Thank you!

We tried multiple local places and none could get the sign completed in any less than six weeks. We were so lucky to find SignMonkey! They were so easy to work with, made sure all our designs would look well, had an incredibly fast production and shipping. We couldn't be happy that we found them!

April 27, 2022

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