Silhouette Reviews 

I bought the Silhouette Cameo 4 Pro almost two years ago, and to this day, I still regret that purchase.

Absolutely terrible machine. Even using it for simple hobby projects is a frustrating experience. Every single time I try to use it, there is some new problem or obstacle to deal with.

Instead of making things easier, this machine wastes my time, materials, and patience. Something that should be simple turns into an unnecessarily stressful experience.

Almost two years later, I can confidently say that buying this machine was a huge mistake.

Never again, Silhouette.

My cameo 5 housing sensor crashed. I contacted Silhouette Support, they told me to do few things and to send them a video of my doing the reseting. I did as they asked and they then confirmed that the housing sensor had crashed and that the machine was unusable. Because it was out of warranty and as I live outside the USA, they couldn't replace it. So if they only honour USA CUSTOMERS, I believe that they should not sell it outside the USA. I have been using silhouette machines for over 15 years. Now I don't trust them and I guess I would be looking for a better machine with a better costumer support.

The worst purchase I have ever made — Cameo 5

My Silhouette Cameo 5 is still under warranty, but the problems with this machine never end. It may work normally for one day, and then I spend the next week searching online for solutions to another problem.

The machine frequently cuts about 3 mm to the left of the intended cutting line. Sometimes, when the carriage moves between different elements of the design, the blade does not lift properly and drags across the material, leaving unwanted diagonal cuts and ruining the entire sheet.

At other times, the machine suddenly starts jerking in one spot in the middle of a cutting job, loses its position, and continues cutting incorrectly. The mat can also feed or shift incorrectly, causing the machine to cut completely outside the design. Print & Cut accuracy is another constant problem despite repeated calibration and troubleshooting.

Support has never actually solved any of these issues. I explained that the machine sometimes cannot properly cut my paper even with very high blade depth and force settings. Their response was to ask me to test it on thin standard A4 printer paper. Of course it cuts thin A4 paper. That does not reproduce the problem I reported, yet they use this test as evidence that the machine is working correctly.

I bought this machine for work, but instead I constantly waste printed paper, materials, money and hours of my time troubleshooting it.

This is genuinely the worst purchase I have ever made. I have regretted buying the Cameo 5 countless times. A machine intended for regular work should be reliable, not require constant troubleshooting. Based on my experience, I cannot recommend the Cameo 5, especially for business use.

I purchased the Curio 2 less than a year ago, and it has been a nightmare dealing with their customer service. The machine began malfunctioning after about 8 months—going off-course, applying excessive downward pressure, and tearing through materials repeatedly, even on low settings. I replaced parts, followed every troubleshooting step, and updated firmware, but the issue only got worse, eventually damaging a brand-new protective sheet and leaving gouges in the electrostatic bed itself. When I reached out to Silhouette's customer support (while the machine was still under warranty), I was met with weeks-long delays, repetitive requests for videos, and questions that showed they hadn't actually reviewed my case. After all that, they asked me to ship the machine back—at my own expense for packaging—while warning me that I'd be charged if it got damaged in transit. No apology, no urgency, no ownership of their defective product. I've spent hours of my time, wasted materials, and lost all trust in this brand. Silhouette clearly does not stand behind their products or respect their customers. I wholeheartedly discourage anyone from buying a Curio 2—or any Silhouette machine—until they completely overhaul their quality control and customer service. Save your money and your sanity. Go with a competitor that actually cares.

When I needed a spare part for a little-used Cameo 4 cutter, not finding any source in the UK, I contacted Silhouette in USA. Basically, once they've sold a machine and it is out of warranty, they don't want to know. No spares, period, go away. Given that this was a £350 machine, that is appalling. I can't think of another appliance of that sort of value which is so completely unrepairable, nor for that matter a company that treats its customers with such distain.

What an awful company. I never write reviews. But this one I think everyone should be aware of. I bought a wrong product from their website thinking it would work with one of their machines. It wasn’t the correct one. Returned it, which cost me $50 to return and on top of that they gave me a 20% restocking fee on a $100 product. I at this point should have just kept the unused product and sold it myself. They robbed me.

Silhouette studio is TRASH! Never works! Just freezes and shuts down the computer! Was great until all these updates and now it’s useless.

Save yourself and go to canva!

I have been trying to reach customer service for over two hours. My account has been suspended for an unknown reason then I have credits on the account. I have many purchases. I’ve made over the years and now I have a machine that’s worthless because I can’t use the service what is going on? Why can I not speak to a person my account suspended? I can’t get into chat. Can’t get a response on email. Can’t find a phone number. What do i do with a machine I cant use. Where is all the money and credits going on my account t?

studio is garbage, equipment is garbage, TEMU called they want their glorified plotter back. worked fine did update now its a paperweight. THANKS CHINA

It is already absurd to charge extra for software that is necessary to properly use a machine that was not cheap to begin with. Reputable companies usually provide the essential software as part of the product ecosystem, instead of locking core functionality behind an extra paywall. What makes this worse is that Silhouette Connect lets the user install it, set it up, and even go through part of the workflow before blocking the final send with a paid activation request. That should be made crystal clear from the start, not revealed at the end after the user has already invested time and material. Very frustrating experience and it feels like a deceptive business practice.

During checkout, the membership appeared to be a standard monthly subscription with the ability to cancel at any time. There was no clear or prominent disclosure of a required three-month minimum commitment at the point of enrollment. I only became aware of this requirement after attempting to cancel the subscription.

I contacted Silhouette America support immediately upon discovering the issue. At that time, I had not downloaded any digital designs, used any membership benefits, or received any physical items associated with the subscription.

Despite this, the company refused to cancel the subscription without charging the remaining months, citing internal policy. I requested a courtesy cancellation due to the lack of usage and the unclear disclosure of the commitment terms, but this was denied.

I am requesting that Silhouette America cancel the subscription and waive any remaining charges, as the membership was enrolled unintentionally, was not used, and the commitment terms were not clearly presented during checkout.

The checkout experience suggested a cancel-anytime subscription, which conflicts with the enforced three-month commitment. Their display button said the membership was monthly with no indication of a minimum time commitment or cancelation penalty, which implies it's an actual monthly subscription, not a quarterly subscription.

I attempted to resolve this matter directly with the company prior to filing this complaint.

I have just received 2 emails stating i have cancelled my subscription which I have not. I have gone to my account and despite paying for an annual subscription it is stating my account is not activated despite taking out an annual subscription that does not expire until Nov 2026. I have contacted them and have received an email stating that a ticket has been raised, however when I do to the ticket it states it is waiting customer response but they have not actually asked me anything to respond to. I am really unhappy as I was a customer from the beginning with an annual subscription which last year I did not renew due to lots and lots of problems. I thought all the issues had been resolved so decided once again to get an annual pass only to find 3 months later problems once again

Update. I finally heard back from Silhouette and they reinstated my account only to find two days later it has once again been cancelled.

It is down to the reason that i cancelled automatic payments being taken from my PayPal account (I always do this). Before cancelling i double checked and found on line cancelling automatic payment on PayPal did not cancel your subscription you had to do this on the actual design studio site (this policy has since changed) I can't reinstate my account in PayPal and speaking to them I was told I had not cancelled my subscription only automatic payments being taken. I do have a concern is how they knew I had cancelled automatic payments as they should not have attempted to take any payments for another 9 mths. Also the subscription was not cancelled as soon as I cancelled automatic payments but nearly 2 mths later. Just want to warn people cancelling automatic payments will cancel your subscription

If I could give less than one, I would. I have the reciept from the only purchase I authorized. It was for one of their cameo devices. Only one! They sent me two and charged me twice. That includes shipping for the extra. Now they want me to also pay to send the second one back and they will refund me for the device, but not the shipping both ways (total of 32$). I should’ve bought from Amazon, or found something else.

The Silhouette Machine is AWESOME!!!!!!
However, the customer service might as well be an 18 year old living in his grandma's basement.
If you can buy the machine...try anyway possible to purchase from anyone other than the company directly. Try eBay, FB Marketplace, Craig's List, Flea Markets, Attic sales, etc. YOU DO NOT WANT TO DEAL WITH CUSTOMER SERVICE.

I bought the Silhouette Cameo 5 Pro MK II and after only 3 months the machine disconnected during a firmware update. From that moment on it became completely unusable. no lights, no startup, nothing. A machine that costs as much as a new iPhone should NOT break from something as basic as an update.

What makes it worse is the absolute struggle to get support. Their system keeps closing my tickets automatically, and there is no real way to reach an actual person. I’ve followed every troubleshooting step, wasted hours, and still have a dead machine sitting on my desk.

I run a business and depended on this machine for production. Now it’s basically ready for the trashcan, and I’m left without a working device and without support.

I really hope Silhouette sees this and finally helps, but right now I’m extremely disappointed and cannot recommend this product to anyone.

I’ve owned the original Cameo, then the Cameo 4 back in 2022 — that one was a total workhorse. When my sticker business started to grow, I figured, “Hey, the new Cameo 5 is here in 2024, and it’s supposed to be quieter and faster.” Biggest mistake ever.

In less than a year, it started grinding and cutting accuracy went out the window. To get sticker paper to cut properly, you have to use a brand-new blade on the highest setting. Meanwhile, the Cameo 4 handled the same paper perfectly on much lower settings, only needing higher pressure as the blade wore out — the way it should be.

Bluetooth? Works half the time. I got so fed up I switched to USB just to get anything done. Then life happened — a family illness forced me to put my shop on hold. Now that I’m trying to get back to it, the machine won’t even function. It just grinds and stops. It’s spotless, no obstructions, and I’ve tried every troubleshooting step out there. Not to mention, it really wasn't much faster because when I tried to take advantage of the higher speeds, the stickers would come out awful.

This machine is a DOG — plain and simple. I’m not the only one saying it either; just look around online. If you have a Cameo 4, stick with it. If you don’t, get anything else.

Oh, and their customer support? Practically nonexistent. Silhouette has gotten too big to care about the people who actually use their products.

The Silhouette Design store has a minimum three months term. If you want to cancel, you have to pay an early cancellation fee. If this would've been clear from the start, I wouldn't have subscribed.

Basically a bunch of thieves. Besides having hardware that works nicely but is also not better or worse than competitors products, their subscription model is pure betrayal.

Nearly everything is extra. But the best part comes when you want to cancel the subscription to their content store. They keep all your money but cancellation is executed immediately and all credits you have are deleted.

Those are the kind of companies that ask themselves why they went bankrupt. Trying everything to optimize their margin on the back of their customers.

Greedy folks.

I have multiple issues and they will not give me a customer support number!! If you are looking a cutting machines this companies customer support is horrible. Sadly they have lots of bad reviews on customers service and don’t seem to care. Go with Cricut