Terrible customer service
Terrible customer service! No response to multiple emails/dm’s. Product still has not been dispatched 10 days after ordering.
DO NOT BUY FROM HERE
August 1, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Advertisement
I purchased the heatless curling kit
I purchased the heatless curling kit. There were parts missing from the delivery. I have contacted the customer service team 3 times and they are yet to reply. Shocking customer service for an expensive product.
January 11, 2025
Unprompted review
Product is too big and heavy for my…
Product is too big and heavy for my hair I can feel it pulling and ripping so can not use not worth damaging my hair for.
I have messaged company asking to exchange for product for finer hair which was bought out after i purchased mine unfortunately.
Had no reply hence the one star.
June 1, 2023
Unprompted review
Appalling customer service
order #29021
Should have been delivered by DPD who couldn't care where they abandoned it.
No clear response from Silkenberry.
December 7, 2022
Unprompted review
Never received item!
Ordered a silk heatless curl kit, took two weeks to be delivered by the incompetent DPD, who delivered it to a random young girl parked in front of the address where it was supposed to be delivered to.
Firstly, why would Silkenberry pick a terrible courier like DPD? Who when I have gone to complain will only arrange a call back for the 3rd or 4th of Jan at the earliest (today is December 6th) and this is a Christmas present. Secondly, for some reason you are unable to contact Silkenberry by phone. I have emailed them asking for a call back, in the meantime I now have to call the bank to likely begin trying to get my money back.
Very irritating taking time out of my free time to write negative reviews just to try and get someone to do something about this!
December 6, 2022
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.