Avoid at all costs
I’d give zero stars if I could. Do not use this company!
My experience with Silkiglow.com has been horrific. I ordered 4 products on 10th of January 2023. The following day 11th January 2023 I received a notification that the product had shipped, this was a lie. Delivery timeframe on the order was given as 5 to 10 business days to the UK.
On the 19th of January I chased them as I had had no further information and the package did not seem to be moving at all from the shipping information I received. I then received a refund for one of the items with them saying it wasn’t in stock and they would ship the other 3 items. As you can see the original shipping notice was a lie as on the 19th of January they hadn’t even shipped anything. On the 19th of January I was then told that the order with the items that were in stock had been shipped.
I followed up with them on the 31st of January as the order still wasn’t showing as shipped despite having a shipping notice from the silkiglow the shipping company itself was saying that the item had not been shipped. I chased again on the 2nd of February as I had not received any response to my email. They then came back to me on second of February saying that the shipping company had lost the package and they would re-ship the following day.
I then chased them on the 6th of February as I had received no notification of the package being shipped. I chased them again on the 7th of February as I’d still receive no response. I received a email back on eighth of February saying that the product had shipped and to allow time for it to arrive but did not receive any tracking information. I replied asking for the tracking number and if I’ve been sent expedited as I’d already been waiting far in excess of the delivery timelines they provided. They responded ninth of February giving me the tracking information and ignored the part of the question in regards to the format of shipping.
I finally received the package on the 14th of February however only one of the remaining three items ordered that I was told was in stock and had shipped was in the box. I contacted them to let them know this and requested a refund on the remaining two items as the amount of time I’ve been waiting was far outside delivery timelines (already 25 business days, 36 calendar days) and I could no longer wait to receive the additional items. I was going to be away and with the shipping timelines they were actioning there was no way that I would be able to receive the items even if they sent them and no one else would be able to receive it either.
On the 15th of February they replied that the items had been shipped. I replied that was not okay and I needed a refund as I would not be able to receive the items. They replied they were just letting me know the shipping number of the items that they’ve now shipped. I replied this was not acceptable as delivery was well in excess of delivery timelines (given as 5-10 days when I ordered) and they needed to cancel the shipping and refund the items. On the 17th of February the item still has not shown as moving and I replied again that I could not receive and they needed to refund the undelivered items.
They then replied on the 21st of February saying that the item should be with me soon and that the shipment was with in delivery time frames delivery time frames for 7 to 16 business days (when it was already 30 business days, 42 calendar days, and timeframe on order was 5-10 business days). I replied this is not sufficient this is not within or even remotely near the business days given at time the order was placed. This was not acceptable and that there would not be anybody able to receive this package because I would be away.
I again repeated that they needed to issue me with a refund. They did not reply further.
On 21st of February I raised a dispute with my credit card company for non-delivery of product and I’m awaiting my refund. The tracking information now says it is finally reached the UK however as I repeatedly told the company I am now not able to receive nor is anybody on my behalf.
I would highly recommend nobody use this company as they are unreliable. They change shipping delivery time frames on ongoing basis, lie about actually shipping products, don’t ship what is ordered and their customer serve response is horrible in time and content. They also do NOT perform refunds when reasonably asked for where they fail to deliver forcing you to get the credit card company involved. !!!!! Avoid!!!!!