Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with grea... See more
Company replied
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand! That’s what made me try their... See more
Company replied
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today.... See more
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Brilliant service !
Parcel arrived very quick. Was getting notifications every time so I knew where my little pack is.
Thanks a lot! xx
December 20, 2022
Reply from Silk'n
Dear Magda,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Good reliable company
Be careful when ordering to ensure you select the correct brush head for the toothbrush had to reorder and give Silkn credit they got them to me double quick and the returns procedure for the wrong items was smooth and easy a good company to do business with.
January 5, 2023
Reply from Silk'n
Dear Peter,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Quick and easy order
Quick and easy website and reviews. arrived in good time. packaging was great
January 4, 2023
Reply from Silk'n
Dear Ash,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
I haven't had this delivered at all
I haven't had this delivered at all, I keep trying to contact the people who are meant to be delivering this. First of all they stated it was delivered before Christmas, only for this to be a lie and it to be returned to the depot while reported as delivered. I contacted them to try and get it redelivered. After Christmas there was no sign of it being designated as undelivered and I contacted them again. They said they would get it out to me as soon as possible. It is now the second of the new year and I haven't received anything. And by now the person I was getting the present for has bought a different foot-care item.
January 2, 2023
Reply from Silk'n
Dear Tom,
We apologize, we are very sorry to hear that you are not satisfied with our service. As reported to you, we are currently cancelling your order and will make a refund for you. We are very sorry that DPD did not deliver your package.
We wish you all the best for 2023!
Kind regards,
Silk'n Team
Fabulous service and very quick delivery
December 23, 2022
Reply from Silk'n
Dear Sue,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Item not received
Item not received despite many emails between me and the company. There are claims about an issue with DPD however Silk'n have failed to chase this up. I received an email from Silk'n to leave a review on their website, I left the review that explains my issues, they 'moderated' it and advised that they will not be publishing it which indicates to me that the company are not honest with their consumers.
I have requested a refund and awaiting the outcome.
Not happy with their service at all
December 1, 2022
Unprompted review
Reply from Silk'n
Dear customer,
We apologize, we are very sorry to hear that you are not satisfied with our service. As reported to you, we are currently working on canceling your order, unfortunately this will take some time. We apologize again, we have done our utmost to help you as best as possible.
We wish you a happy new year.
Sincerely,
Team Silk'n
I have not received the goods that I…
I have not received the goods that I ordered on 27/11/2022
December 8, 2022
Reply from Silk'n
Dear Bill,
We are very sorry to hear that you still did not receive your order.
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
Item not received
Item not received. Replacement not sent as they need to “investigate”
Customer service has been very very poor. Do not touch this company with a barge pole!
Now I need to fight for a refund!
December 6, 2022
Reply from Silk'n
Dear Emma,
We are very sorry to hear that you are not satisfied with our service.
We did all we could to solve this issue with DPD, we were able to send you your package again but you wanted a refund which is already made and the money is back in your bank account.
Best regards,
The Silk'n Team
My parcel cleared Customs almost a week…
My parcel cleared Customs almost a week ago and not moved since. Sil'n have refused to contact DPD to chase up delivery
December 5, 2022
Reply from Silk'n
Dear Alex,
We are very sorry to hear that you are not satisfied with our product/service
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Nick,
We are very sorry to hear that you are not satisfied with our product/service
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
I waited a week for delivery of…
I waited a week for delivery of replacement toothbrush heads, only to find out they dont fit my model. Its not clear on your website that these heads don't fit your delux SG986 model.
December 3, 2022
Reply from Silk'n
Dear customer,
We are very sorry to hear that you are not satisfied with our product/service
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
I am still awaiting delivery of this…
I am still awaiting delivery of this item. I ordered it last week so expected delivery this week at some point but to date I have not received it.
November 25, 2022
Reply from Silk'n
Dear Susan,
We are very sorry to hear that you are not satisfied with our product/service
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
Have'nt used it yet but it is ideal…
Have'nt used it yet but it is ideal with the handle so i dont have to bend as much.
November 9, 2022
Reply from Silk'n
Dear Wendy,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
for darker skin
I am writing this to help out darker skin girls. I am only on my second week so I can not yet comment on the effect of hair growth. However I did a patch test following instructions and managed to tolerate up to 4 on the intensity, and so a few days later I went straight in with number 4 intensity only to find burns on my legs and especially in the darker areas. I would say for darker skin girls to not use an intensity of more than 3 and no more than 2 on the face
October 25, 2022
Reply from Silk'n
Dear Olla,
We are sorry to hear that the device did not meet your expectations.
Would you like to contact us via our website? https://silkn.eu/
We are waiting for your message. And we are happy to help you.
Best regards,
The Silk'n Team
Was delivered very fast
Was delivered very fast. No problems so far. Not tried the product yet! Ordered late 16 October arrived 19 October
October 19, 2022
Reply from Silk'n
Dear Linda,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
I have not recieved this item and have…
I have not recieved this item and have been charged ,can you please look into this.
Electric toothbrush replacement.
Christine Wiseman
October 21, 2022
Reply from Silk'n
Hi Christine,
What unfortunate to hear this. We have sent your ordered items again, today. You can expect this as soon as possible. Our UK warehouse is not 100% operational at this moment so it comes from NL and can take some more time. Please let us know if you have received your order.
Not received at time of writing
Not received at time of writing, order was supposed to have been despatched already?
October 5, 2022
Reply from Silk'n
Dear Customer,
We are sorry to hear that we did not meet your expectations. Would you like to contact us via our website? https://silkn.eu/ We are waiting for your message. And we are happy to help you.
Best regards,
The Silk'n Team
Initially let down by DPD
Initially let down by DPD, who failed to deliver even though I was home, but got it 2nd time around.
This is no reflection on Silk'n who dispatched my order very quickly. So pleased with Silk'n, but DPD needs to buck up.
September 21, 2022
Reply from Silk'n
Dear Brian,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Jennifer,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and the product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Glynis,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and the product.
Best regards,
The Silk'n Team
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