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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and cooperative approach in resolving issues and providing updates. Many people appreciate the quality of the products, finding them to be good and authentic, with a wide variety available. However, some customers experienced issues with order and delivery, noting that shipping times can be longer than expected, and tracking information is sometimes unreliable or difficult to follow. A few other people also felt that the quality of some items was not satisfactory, or that products received were close to their expiry dates.

What people talk about most

Product

Consumers generally express satisfaction with the products offered, highlighting a wonderful selection and... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with cancelled orders,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise the fast shipping,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness, responsiveness, and... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the high quality... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered a couple of items online. Status update on order processing will good. I got to know the status onky after I followed up. Then a tracking link was shared. Though I am told that shipping will... See more

Rated 4 out of 5 stars

My first order had some payment issues, but they responded quickly and resolved everything right away. Delivery is taking longer than I expected, but overall their service has been very good.

Rated 4 out of 5 stars

I ordered a few things from Silkrute on the 20th of July. Did not get any link for proper tracking, so after 5 weeks wait, I thought this site was a scam. I sent an email to the support team, and they... See more

Company replied

Rated 5 out of 5 stars

Silkrute are providing me awesome services. Team is cooperative and helpful to deliver products to overseas. They are great in the communication and how to do best way help their valuable customers. T... See more


Company details

  1. Online Marketplace

Written by the company

Sell Globally


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Very helpful when a product issue arises

Ok so after my previous review I was contacted by silkrute to work on a solution for my issues with the Nag champa. They were very helpful in finding a resolution in the end. Unfortunately they couldn’t get the premium Nag Champa .. however refunded me in full. Much appreciated.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Nice fast delivery trasted and on time I love silkrute I personally recommend to every body and I will order more soon I hope I will be treated in same way

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Good people

Silkrute has always return my query back in 24 hrs and solved it.
Very nice people to work with.
Understand what customer means in business.

December 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Silkrute are providing me awesome…

Silkrute are providing me awesome services. Team is cooperative and helpful to deliver products to overseas. They are great in the communication and how to do best way help their valuable customers. This time they helped me to get my product within 2 weeks and timely update, even cheaper the price than original home country. I really appreciate and thankful to whole team.

December 15, 2025
Unprompted review
Rated 4 out of 5 stars

Good Prices, High-Quality Products, and Supportive Customer Service

I had positive experiences with Silkrute. The prices are good, and the products I received were of high quality, especially items that can be hard to find elsewhere. What I appreciated most was the customer service—they were very supportive and responsive when I contacted them to check my order and delivery status.
Although delivery can take some time, the communication made the process reassuring. Overall, I am satisfied and would recommend this website.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Silkrute resolved the issue

I have changed my reviews to a positive 5 star. Silkrute took prompt action and delivered the item. I would recommend business with silrute for that reason. Im happy with the service.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a month ago

I ordered a month ago, my order was confirmed and shipped, given me tracking number, and i tracked it, it said left india, but after a month i am getting email from Silkrute saying my order has been cancelled and i will receive my refund. I didn’t cancel my order, why silkrute cancelled it didn’t say, i dnt know if i will receive any refund, its a clear SCAM company, please dnt buy from them.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very competitive price and great communicators

Though it has taken a bit longer time than I expected, I am really greatful that the seller answered all my messages and explained step by step regarding shipping. I am glad,few minutes ago I received my package intact.
I should have intially mentioned that the price the seller offers the best price anywhere online.
Thank you.

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Trustworthy customer service

I ordered a few things from Silkrute. Delivery was before time and items were packed nicely and safely. I will definitely recommend their services and will use them again.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and reliability

Although due to long distance delivery from India to USA with all the new tariffs and customs issues, Silkrute was very prompt in shipping out the product and then followed up and responded very quickly to all my requests for delivery status. I do recommend to all that you can trust Silkrute for their reliability and due diligence.! 😁

October 15, 2025
Unprompted review

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