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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and cooperative approach in resolving issues and providing updates. Many people appreciate the quality of the products, finding them to be good and authentic, with a wide variety available. However, some customers experienced issues with order and delivery, noting that shipping times can be longer than expected, and tracking information is sometimes unreliable or difficult to follow. A few other people also felt that the quality of some items was not satisfactory, or that products received were close to their expiry dates.

What people talk about most

Product

Consumers generally express satisfaction with the products offered, highlighting a wonderful selection and... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with cancelled orders,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise the fast shipping,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness, responsiveness, and... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the high quality... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered a couple of items online. Status update on order processing will good. I got to know the status onky after I followed up. Then a tracking link was shared. Though I am told that shipping will... See more

Rated 4 out of 5 stars

My first order had some payment issues, but they responded quickly and resolved everything right away. Delivery is taking longer than I expected, but overall their service has been very good.

Rated 4 out of 5 stars

I ordered a few things from Silkrute on the 20th of July. Did not get any link for proper tracking, so after 5 weeks wait, I thought this site was a scam. I sent an email to the support team, and they... See more

Company replied

Rated 5 out of 5 stars

Silkrute are providing me awesome services. Team is cooperative and helpful to deliver products to overseas. They are great in the communication and how to do best way help their valuable customers. T... See more


Company details

  1. Online Marketplace

Written by the company

Sell Globally


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Reliable and trustworthy service

I ordered for some herbal products and overall experience was great. Silkrute team was very responsive to any queries about products or shipping. Would highly recommend their services for desi products.

March 3, 2025
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Rated 5 out of 5 stars

impressive customer service

Initially I was disappointed because the product I bought came broken, but when I reached out to the company about it, they apologized and sent me a new one which works great. Very impressed!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value and excellent service

Fantastic value and excellent service! Best prices I've found, and the customer support was incredibly helpful. Had a small question, and the team answered it quickly and kindly.
Will definitely be back!

February 15, 2025
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Rated 5 out of 5 stars

Cheapest never seen

I paid 50 pound + delivery free from India .. in correct 15 days I reciveded all items in UK ... mostly product you cannot found in India on local stores .... On Silkrute you can found cheapest rates and five star Ayurvedic product .. 7star from my side ..thanks and regards to all team for better future

February 11, 2025
Unprompted review
Rated 3 out of 5 stars

I was looking for Chips Tomatos Flavour…

I’ve been looking for chips, especially tomato-flavored ones, for a long time since they’re hard to find in Japan. I was happy to see that Silkrute had plenty of options. Ordering was simple, and the payment process was smooth.

However, the problems started a few days after I placed my order. I waited for updates, but none came. Then, Silkrute contacted me to say that one of the items was out of stock. They offered a refund, but I asked them to replace it with more tomato chips of any kind.

A week later, I started receiving multiple emails about my order. While it was good to see progress, the emails were a bit frustrating since they separated the items. After waiting for half a month, my package finally arrived. Unfortunately, I was very disappointed.

I had ordered five different types of Lay’s tomato chips but received only one type. I didn’t even bother checking the quantity—I wasn’t interested in a box full of just one kind. The pictures on the website are misleading, showing one thing but delivering another. Also, items listed as "available" can turn out to be out of stock after you’ve already placed your order.

I might use the website again, but I definitely won’t have high expectations.

February 10, 2025
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Rated 5 out of 5 stars

Excellent delivery in US and best…

Excellent delivery in US and best price. They have best prices for homeopathic medicines. I used to order homeopathic medicines from DistaCart and they charge triple the money for the same medicine. I ordered medicine for a small amount just to test. Received order today. And I am super satisfied. Came in proper packaging and took around 2 weeks to receive from order date which is excellent!!!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Legitimate Website

To be honest I wasn't 100% sure if this was a legitimate website when I placed my order. I was surprised at how fast it arrived and exactly what I ordered.

January 22, 2025
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Rated 5 out of 5 stars

Good prices good service good delivery

Compared to several Indian online sellers silkrute exceeds expectations in many areas--good prices, prompt customer service, good delivery to USA, great variety of products from reputable Indian companies. I have made several orders over a 6 month period and have been very satisfied. They are improving their online communications and services so some glitches are being resolved. I hope they maintain prices, service, delivery. Based on my experiences with them I recommend them.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer!

Ordered some cosmetic products from Silkrute around mid December. Package delivered mid January to Australia. All items in perfect condition and pricing is also reasonable with low delivery costs. I was provided with tracking info for the package and had no issues. I'll shop regularly through their online store.

January 16, 2025
Unprompted review
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