Silkweddingdesigns Reviews 4

Really disappointed with this company. Their communication was poor, they don't answer emails, they do not send invoices or paperwork with orders and substitute the products you have actually ordered for cheaper products that you could pay far less for on Amazon. I would not trust this business to deal with you in a civil way when things go wrong. Steer clear and find a company who have a good level of customer service and who will provide the products you paid for.

3 weeks later I did receive an email with a returns address, so I could return the goods that I didn't order at my own expense, so changed to 2 stars rather than one.

I just thought i would share my experience of dealing with this company with you.

It may sound harsh but I would not recommend anyone to use them.

Despite paying for my flowers i have never received them.. I was initally using Fresh Flowers but the florist i was using went bust 4 wks before my wedding and took my money with her so decided to use Silk Flowers instead as the flowers & bouquets on the site look fabulous.

I got a dispatch email saying i should have my order in 4-5 days but 5 weeks on from that, still no sign of them. They have not replied to any of the 10 emails and numerous voice mails that i left. This is just not acceptable. They do not seem to care about their customer whatsoever.

3 days before my wedding i virtually begged for someone to even acknowledge one of my emails and let me know if there was a problem so at least that way i could start making other arrangements, but still no reply.

I then thought that maybe there was a problem with their email as surely they wouldn't leave a bride stranded with no flowers. They did.. My mam actually sent them an email enquiring whether they had certain flowers in stock and sure enough she received a reply within 10 mins.. I was outraged - they basically do not want to know and are just ignoring me.

In the end i had to go to another florist and fork out more money for flowers..

They also sell their products on a well known auction site and there is some feedback along the same lines as my complaint so this isn't a one off.

Sorry for the long winded rant but just want to cover everything and hopefully can stop this from happening to anyone else.

Please be careful ordering from this company. These two good reviews are the only vaguely positive ones on the Internet!

I placed an order for wedding favour boxes which didn't arrive. The numbers they give don't connect, and despite my email request, no one contacted me.

My order has apparently despatched again according to an automatic email received, but that order has not turned up. I have asked for a refund, but based on many poor reviews I am skeptical. I will however re review if a refund is received.

Please be careful ordering from the company.