Sillysmoke Reviews 302

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

WORST BUSINESS! AVOID AT ALL COSTS.... Have been waiting 5 days for them to complete my order. I etrans'd the funds immediately order completed. They have sent multiple emails saying my order isnt... See more

Rated 5 out of 5 stars

Hands down the best customer service EVER! Due to an inventory issue, I received a phone call that not only rectified it but also blew my mind with quality of service. I ended up having a great, in d... See more

Rated 4 out of 5 stars

Second time ordering HP bundle. Website stated they were down for website maintenance 1-8. My order was forgot about didn’t ship out til 13. Tracking number sent a day later. No response fro... See more

Rated 5 out of 5 stars

He is quick and has amazing customer service skills. He is very knowledgeable about his products. He is one of my favorite deliveries. His stuff is ALWAYS, and CONSISTENTLY great product! I would hi... See more


Contact info

3.8

Great

TrustScore 4 out of 5

302 reviews

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Rated 1 out of 5 stars

WORST BUSINESS

WORST BUSINESS! AVOID AT ALL COSTS....
Have been waiting 5 days for them to complete my order. I etrans'd the funds immediately order completed. They have sent multiple emails saying my order isnt complete. I emailed them the proof of payment. There is NO CUSTOMER SERVICE! NO one can be bothered to answer the phone or emails.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good job

Quick service called when they didn’t have what I wanted and gave me options which was nice

August 7, 2024
Rated 5 out of 5 stars

Communication was amazing

Communication was amazing. Silly smoke let me know each step of the way what I needed to do to confirm the order and have it processed and also when one of the items was not in stock what are my options to resolve it? Thank you Cathy

August 16, 2024
Rated 3 out of 5 stars

Not sure why they asked...

Not sure why they asked for me to review them after they've ignored 2 phone calls and an email about a package this week. It being sent by email is pretty galling as well. I don't know if it's automated, but it should be manual, and if it is, their customer service is either tone deaf or the intern is working the phones this week.

With that said, as frustrated as I am right now, they provide decent prices, and have *usually* been reliable in getting the products to my house in a timely fashion.

March 26, 2024
Rated 2 out of 5 stars

Very hard to get ahold of someone

Very hard to get ahold of someone. Their website is deceiving aswell. Says 9am but they dont start until 11am. They said when i did get ahold of them. Also, you get charged more delivery then stated on the website. Makes for a very uncomfortable transaction.

February 8, 2024
Unprompted review

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