For some reason months after cancelling my contract i'm still being hounded by Silux for money and still got direct debits coming out of my account. I'm currently being threatened that I will receive... See more
Company replied
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See what reviewers are saying
A very reliable company, we have had no problems with our mobile broadband connection while we are on holiday in our motorhome.We run two Ipads or the fire stick with no buffing problems through the... See more
Brilliant service only use 3 month sim contract because my fibre line not connect on my landline for 2 month as it was openreach department now all sort happy with silux mobile for me 3 month contr... See more
Company replied
We ordered from silux after seeing an advert on social media. Website is a little amateur to be fair and took a while to navigate but ordered a router and unlimited data sim. Heard nothing for a cou... See more
Company details
Written by the company
We sell and distribute Mobile Broadband and various SIM card packages, all with no price increases. No Credit Checks on Sim Contracts.
Contact info
13 Prospect House, Colliery Close, S43 3QE, Staveley, United Kingdom
- 01246 912899
- info@siluxmobile.co.uk
- siluxmobile.co.uk
3.8
Great
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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We ordered from silux after seeing an…
We ordered from silux after seeing an advert on social media. Website is a little amateur to be fair and took a while to navigate but ordered a router and unlimited data sim. Heard nothing for a couple of days then got email confirmation, 2 days later and router arrived. We are youtubers and to be honest weren't expecting much at the price point. However pleasantly surprised! In the wilds of Cornwall 1 bar on my phone o2 but still 7mbps down and 2.5mbps upload speed.
Would definitely recommend on our experience so far !
@jenandmartnutsontheroad
August 30, 2023
Unprompted review
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Great bargain for 5g data users
Great bargain I ordered the 2 yr unlimited data SIM 11.95 a month for use in my own 5g router and works both at home and in my caravan, and my phone as data SIM which I can then suppliment with a cheap sim for calls. Can't wait to cancel my home broadband as my outgoings for mobile and BB will fall from 75 to about 16 a month and this data SIM will help make the biggest part of that saving!
August 8, 2023
Unprompted review
Excellent service and connection
I was skeptical at first but there service is really good and is legitimate for those wondering. They use the three network so make sure your area is three covered.
They have a very good mobile modem that is plug and play already installed sum card inside. Setup is very simple just plug it in near a window for optimal performance and the modem will light up the more lights illuminated the faster you go. Can't fault the service this far.im using WiFi but there is ethernet connection so if you need the fastest connection make sure you use this. 5ghz and 2.5ghz supported. Go grab the internet it's really good 👍
August 8, 2023
Unprompted review
Ordered sim only deal
Ordered sim only deal, perfect just what i was looking for.
Smashing service, although a bit delayed, but i called them and they were quick to help me get my order.
Thank you!
June 15, 2023
Unprompted review
Omg I really thought this was a scam…
Omg I really thought this was a scam but it is absolutely amazing!!
I am so impressed, received it in the post very quickly and works very well..
July 14, 2023
Unprompted review
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AVOID......
AVOID......
Incompetent service, lack of technical knowledge, selling the product as a third-party company with no influence on the signal and data transmission.
June 16, 2023
Unprompted review
Reply from Silux Mobile
This customer removed a seal on one of our products, which said "WARRANTY VOID IF REMOVED". He then said he did not know he could not remove this, as he did not want to pay for the product. The product was then returned faulty.
Returning Damaged / Faulty product with a tampered / removed security label is clearly suspicious. This matter is currently under investigation.
Also note all this persons reviews on Trustpilot are all negative with few challenging if the experiences ever happened with them.
No sim yet
Sim still hasn’t arrived nor has tracking number which was told would be sent out
July 22, 2023
Unprompted review
Reply from Silux Mobile
Dear Sir, we do apologise for the delay in sending you an update on your order. It was shipped a day ago already, We will send you the tracking number on email to you shortly. We have had an overwhelming amount of orders in the last few days, and it has delayed our processing times. We expect to be up to date with all our orders shortly. Feel free to call us or email us if you have any further questions.
Thank you
Unbelievable Customer Service
Found the order process via web a little tricky but other than that everything is 100%.Super customer service with quick friendly replies,even better prices.
Communication is also excellent, well done all at Silux,with todays poor lax service you have broken the mould.
July 10, 2023
Unprompted review
Thank you
Thank you. Just what was needed. Broadband works well and does what it needs to do.
Thank you Joane for great service. :-)
June 10, 2023
Unprompted review
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Excellent Speed
Excellent Speed, Great customer support, Recommended to my family and everyone has joined.
May 25, 2023
Unprompted review
Not as written on the tin
They claimed at the website before sign in 8 to 25mbps . When I received the cheap router, I don’t even get 5mbps. I asked for immediate termination of direct debit
May 20, 2023
Unprompted review
Reply from Silux Mobile
"not as written on the tin" is false and factually not correct.
And honestly based on your interactions with our staff, these false comments do not come as a surprise.
We disclose all the facts on our website about what is to be expected.
All the information was at your disposable on the website prior to ordering, which can be viewed clearly where you check your post code about speed, namely "The Postal Code searcher will allow you to enter your postal code in the box, and check what your estimated Internet Download Speed will be at that location using Silux Mobile Broadband.
This software system is just for reference and guideline purposes, and we do not guarantee any download speeds, as there is many environmental challenges that can make this vary"
We found your behaviour and tone in your emails unacceptable, You were rude to our staff on all occasions via all your emails, and made offensive statements about our products, which was even far worse than what you limited to show on Trustpilot.
You call our routers "cheap" however you know nothing about our products. You dont know who designed them, the cost of them, or anything else for that matter. Your comments are unsubstantiated and offensive.
We always treat our customers with respect and honesty, but we will not tolerate rudeness or bad behaviour towards any of our staff.
Extremely slow speeds between 1-6 mbps
Unfortunately the speeds were so slow I had to send it back. I was getting on average a speed of 5mbps. Often less. I guess you get what you pay for lmfao.
They say they use threes 4g network so I am confused as my three mobiles data is very fast here....
Advice? What are you talking about? Your agents were very polite but unfortunately there was no solution.
May 19, 2023
Unprompted review
Reply from Silux Mobile
We provided you with the best possible service at all times.
Your accusations are very unfair and misleading, You resisted our advise and our recommendations.
We put "all" our customers first and help our customers till late at night, outside of office hours, and do everything and anything to keep all our customers happy.
This comment does not reflect us or our products.
Excellent
Excellent helpful great service Wayne customer service
Is good no problem to small will always keep u informed
April 13, 2023
Unprompted review
Reply from Silux Mobile
Thank you for you kind comments, appreciated.
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Quick turnaround and great customer…
Quick turnaround and great customer support.
April 6, 2023
Unprompted review
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