Silver Circle Pets Reviews 

I ordered an Airbuggy inner tube and, after placing the order and having payment taken, expected it to simply be dispatched.

Instead, a couple of days later I was contacted by customer service asking me to confirm that I actually owned an Airbuggy and that I had ordered the correct inner tube. I replied with a photo of my Airbuggy to confirm this.

I was then told my order would be shipped shortly, but was also asked where I had purchased my Airbuggy from. At that point, the whole interaction started to feel less like customer service and more like a fact-finding exercise about where their products are being sold.

If there is a legitimate reason for wanting to know where I purchased the buggy, just be upfront and explain why. Holding up an order that has already been paid for while asking questions that aren’t relevant to supplying an inner tube feels unnecessary and unhelpful.

Ultimately, it’s an inner tube. I could have bought one elsewhere, and the whole process has made what should have been a very simple purchase unnecessarily slow and frustrating.

I ordered from Germany.My pet stroller arrived on time in perfect condition. Definitely trustworthy.

Good prices good products good service

Superb help and support

Odd company, ordered someting listed as in stock only to receive email that it would be 3-6 weeks. This goes by and email them again - they respond to say still have no firm date. Why list something as in stock when that is clearly not the case? Its STILL listed as in stock!

Great experience with this company. Had to contact customer services, they were quick to respond and sorted my query very quickly. Very happy with the service and the stroller.

They sorted a delivery problem with UPS
Would be better if telephone was available

Exactly what I wanted. Arrived quickly. Good communication. Very happy.

Was easy to order and answered my e mail promptly

Petique Breeze Pet Jogger Stroller incl. Free Rain Cover & Bike Adapter Green
For my 16 month Cavachon , it is amazing quality and low to ground and she fits into this 10.8 kg she weighs,she is longer then expected to be so she grew out of her pram .
This is perfect , rain cover
Must add they can look out at front laying down , she gets in on own looks into our field from our doors .
Smooth quality colour is lovely.
It don’t have a tray underneath like my other one but this is close to ground making her feel safe .
Absolutely love this delivery was so quick as we going away soon West Sussex walking through woods farms my little dog she gets warm out after 40 mins likes to rest little legs , ideal fir me husband to push .
Our older dog of 13 years had a buggy bigger we pushed her around 2 years taking her to places in UK she lived her big buggy.
Don’t matter if old dog young dog this site is best for dog buggy’s and prams quality is like buying Harrods prams if not better.
I love mine .

Great communication on delivery, dealt with queries quickly - will buy from them again :)

since I bought my Innopet comfort air stroller from another company 5 years ago, who are no longer in business, and I've finally needed spare parts & have been delighted with Silver Circle Pets service - if you have any questions you get a quick reply, and also speedy delivery of any spare part I've needed to replace - fabric carrier & storage basket, & front wheel -It's brilliant to be able to easily source such items without having the expense of having to replace the stroller, as it's just so robust - absolutely brilliant all round - thank you!! I cannot recommend enough!! Thank you!!

The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesaler, when it would be with Silver Circle Pets, and when I could expect it. Brilliant communication. Would highly recommend

They went above and beyond to get me the bird carrier in a short amount of time, even though stock in Europe was limited.

Had Buggy A Couple Of Weeks weeks Have Started To Squek? Thought I’d Ordered Black But It’s Silver And Black Very Nice Though! Molly Loves it 🙋‍♀️🐾

Fantastic service. Unfortunately had to return an item as it wasn’t the correct size for my dog - but the return was super easy! My parcel also got lost and they refunded me as soon as I reached out. Will definitely buy in future!

I had a problem with part of my order. The correspondence was prompt and the issue very quickly resolved. Couldn’t fault the aftercare service.

Excellent customer service even when it was my fault that I had ordered the wrong part (which had arrived promptly).
Service above and beyond. Will definitely shop here again without hesitation. Thank you Nico for all your help and patience in sorting out my error.