Silverline Cooker Hoods 

I have a Silverline induction hob with a central extraction unit. The extraction unit will not unlock. Does anyone have any tips on unlocking it. The manual doesn’t give operational instructions for the extraction unit. The appliance is 3 years old

I have the Down draft unit, all was well until a week or so ago, the right hand side rings have stopped working. I have done a swap of the phase wires to make sure it was not a supply issue. It is not. Service engineer coming tomorrow. Let’s hope. Unit is under warranty but it has left a bit of a doubt in my mind.

Update, a happy chapi came and fixed it. All working again!

Ordered the Silverline Luna hob/extractor on the Friday before bank holiday, and it was delivered the Tuesday after. Fantastic service. The hob was well packaged and delivered by a helpful and courteous courier. Unable to fit the hob due to awaiting a new kitchen so can’t comment on use (it looks lovely though!), previous comments helped with the decision to purchase it. Will update once fitted/used.

Do not buy the Silverline for central exhaust system. It stops after one hour. You cannot use it for long time cooking

Great looking hood, good value for money, only complaint is installation instructions,couple of steps missing, and doesn't cover shortening it to the minimum drop.(managed to work it out)

Always good service, on a quality product

really quick delivery and the hoods looks amazing.

Well packaged and happy with the extraction unit. Love the fact that the fan unit is remote from the hood thus minimizing noise levels. Lost one star as I had to get it delivered to my work in Glasgow as seemingly I l don't live in the UK mainland but the highlands (I don't!) and it would have been an extra £40 to deliver it the 10 miles further north where I live.

My cooker hood stopped working by the remote control. Its a ceiling mounted version so will only work with a remote.
Silverline supplied me with a newer version remote which worked perfectly. Good to know that parts can be purchased to repair these units in this throw away world.
Thank You

Excellent service. I hope the appliance also works great.
At least it looks very beautiful.

A really helpful and professional company.

Not fitted yet ,but appears capable and is sufficiently steel made.

I've purchased this system in advance of Brexit to avoid a possible price rise, so it won't actually be installed until next May (2020). I therefore cannot comment on the product itself (yet) other than to say it was packaged sufficiently well that no damage was observed when checked at delivery.

Regarding the service of Silverline Cooker Hoods, as I experienced a technical difficulty with the online ordering system, Shirley took my order over the phone (followed up by email confirmation) and processed my payment. Though advised that, 'next day delivery' was standard, Shirley then helped me plan a more convenient delivery date.

The product arrived without delay, was handled carefully by the driver who brought it inside my home, and was fully intact.
As far as I'm concerned, the service I've received from Silverline Cooker Hoods is outstanding. When the goods are installed next year, I'll write another review about the product.

Really helpful staff, especially Shirley, all know their stuff.

Product is good value, a nice quality finish. Instructions are a little confusing, as are multilingual. Not installed yet, but looks encouraging.
Delivery was on time and well packaged.

Silverline have been a pleasure to deal with.

Haven't installed the cooker hood yet, but the service from Silverline was brilliant. I ordered online and then received a phone call confirming the ordering and arranging the delivery date. The cooker hood was delivered the next day....briliiant!

The product itself I was really pleased with.
I thought customer service was very poor. No email or phone call to say when product was arriving. Just received an email on the day given a time slot of between 6.35 & 8.35. Product turned up at 4pm. I was not at home, but fortunately my neighbour was at home & could take in the goods.

Very happy with the cooker hood, It is great looking and very effective. The electrician said it was easy to install and when he did have an installation query it was quickly resolved with a phone call

Although the original motor on the cooker hood was damaged on receipt, Silverline Cooker Hoods dealt with it very promptly, sending a new motor within a few days with no fuss. They have been courteous and efficient in all communications and we would not hesitate to recommend them. The black Dusk Hood looks very smart and works very well.It is also very quiet even on full power.