Silverroots 

A big thank you to Bethan and Claire. I ordered some orchid bark and a couple of plants, all the plants were healthy and carefully packed. I would definitely recommend them and the website offers plenty of interesting plants to order.

I recently had an unfortunate experience with Silver Roots that leaves me unable to recommend their services. I ordered a plant online and paid for 1-2 business day shipping, only to find out later that they do not ship on Fridays. This information was not transparently conveyed during the order process.

I needed the plant urgently, but when I reached out to their support team to understand the delay and to discuss refunding the shipping cost, they were unhelpful and rigid. They cited their FAQ and T&C pages as if I should have known about their shipping restrictions. But in an e-commerce setup, crucial details like these need to be highlighted during the ordering process, not tucked away on a different webpage.

The worst part? Rather than finding a way to meet my needs, they chose to cancel my order altogether, without any attempt to notify me in advance or find a reasonable solution. This caused a great deal of inconvenience on my end.

It seems Silver Roots prefers to cancel orders instead of being transparent and helpful with their customers. I'm disappointed, as they had a chance to resolve this amicably but chose not to.

I'd recommend caution if you decide to do business with Silver Roots, and strongly urge you to read their FAQs and T&Cs carefully, as they don't go out of their way to make key information clear to their customers.

I attended an Terrarium class @ Silver Roots it was an amazing experience we came away with 3 very beautiful and individual terrariums. We had full access to all the terrarium suitable plants the store had and so could pick and choose our own. The glass jars provided are very generous, my girls had been given some for their birthday so bought them along but I really regretted this as these were much smaller. Beth was very knowledgable in what would work and what wouldn't she was very happy to let you work at your own pace, but happy to help if you didn't feel confident. The only advice I would give is make sure you have an idea of what you want your terrarium to look like in terms of plants and colours and heights etc and ps save some room for the cookies/cinnamon buns provided at the end.

Received different plant than I ordered. Been told I will get my plant but now just being ignored...