Simba Car Hire Reviews 

853
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the extremely friendly and professional staff who make the entire process smooth. Reviewers often mention that the vehicles are spotless, comfortable, and very reliable for their trips. Furthermore, people frequently praise the remarkably affordable rental rates compared to other options, alongside the exceptionally convenient and fast airport shuttle service that makes arrivals and departures completely hassle-free. However, some people mentioned experiencing unexpected extra charges or deposit increases upon arrival. Reviewers also noted frustrating delays and long wait times during pickup or when trying to catch crowded shuttle transfers.

What people talk about most

Service

Customers had positive experiences with service, highlighting the quick and efficient shuttle transfers and... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, helpful, and efficient service... See more

Price

People report positive experiences with price, highlighting that the rental costs are very competitive and... See more

Product

Clients share positive opinions on product quality, highlighting that vehicles are generally clean, modern,... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing their vehicles as clean, near new, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our driver from the Sydney airport was great, very friendly and a nice all round person. The counter staff were lovely at the Simona branch and we have no trouble using your wonderful service again, a... See more

Rated 4 out of 5 stars

Good and clean car, prompt pickup and drop off, terrible infant car seat and toddler booster seats. The infant seats and toddler booster seats were old, worn out, unsafe and uncomfortable for my kids.... See more

Rated 5 out of 5 stars

Customer service is well applied and clear information guided throughout. Car or vehicles issued clean and with allowing customers check the vehicle and take photos before drive off. Very well syste... See more

Rated 5 out of 5 stars

The whole process of being picked by the shuttle, getting our hire car, dropping it off and the shuttle back to the airport was quick and efficient with minimal fuss. The car was clean and had low kl... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

853 reviews

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4.4

All reviews

(853)

531 reviews in the last 12 months

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Rated 1 out of 5 stars

Be aware no 3rd party insurance coverage included in your daily rate

Car and price were fine. The issue is how they handle third-party liability cover.
Simba's basic included cover does not extend to damage to third-party property, another person's vehicle, a building, etc. Only their optional $49/day Premium Cover covers that; without it, you're personally liable for the full amount, uncapped, if you're at fault in an incident involving someone else's property.
When I questioned this at the counter, staff told me Avis and Hertz work "no differently." That's not accurate, I have hired many cars in Australia and never experienced this. In fact Hertz's own published terms confirm their standard included cover extends to both the rental vehicle and third-party property, with the excess as your capped contribution, not full personal liability.
To be fair, the exclusion is written into the rental agreement, it's just easy to miss, buried among 24 sections of terms you e-sign digitally, while the pricing you actually see up front highlights the excess amount without flagging this carve-out.
If you rent from Simba, be aware that unless you take their $49 per day excess reduction third-party property damage is not covered with your rental, don't rely on a verbal comparison to other rental companies, and don't assume the excess amount shown covers everything it sounds like it covers.

September 15, 2026
Unprompted review
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Rated 5 out of 5 stars

The service I received from the team…was brilliant.

The service I received from the team before hand was amazing. From the phone calls to the initial booking of the vehicle and advice from the agent on which vehicle to choose was great as well. The vehicle was in really good condition and smelt great as well. We just hoped that we could have got a bigger vehicle though but was not available at the time. The shuttle service was an absolute life saver. Thank you so much for a great purchase. Will only look at you for car hire in the future. Oh and the price was very reasonable.

September 4, 2026
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Rated 5 out of 5 stars

Easy and efficient car hire.

The whole process of being picked by the shuttle, getting our hire car, dropping it off and the shuttle back to the airport was quick and efficient with minimal fuss. The car was clean and had low klms. The cost of hire was very competitive compared to other companies. Staff were friendly and efficient. This was our second time using Simba and will definitely use them again.

September 3, 2026
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Rated 5 out of 5 stars

Very helpful

Very helpful, nice employees. Quick and efficient. Upon returning the car, the shuttle bus driver assisted us with the bags and waited for us when we were taking our baby seat out

September 11, 2026
Unprompted review

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