Simba Car Hire Reviews 

Booking online easy
Completely upfront on insurances
Shuttle service excellent
Return of car smoothly
Would use Simba again .

Their hire car prices are extremely competitive. They were clean and modern cars that run well and answer the phone if you have questions. Some odd stuff as all hire car places have, like a late return fee which often outweighs the daily cost of the car, so take it another day 😂
The free shuttle is a great addition

Mostly Very happy with the experience. Pick up was a bit slow as not many staff on duty.
Very happy with the car allocated and drop off process was quick and simple.
Suggest maybe need for staff on Sundays. Staff were friendly. Overall a good experience.

Such great value car hire in Cairns. Car was great and staff were friendly. Only four stars because getting a hold of someone to speak to on the phone at 8am on Sunday morning took 20 minutes.

Friendly staff and easy and pleasnant to deal with , highly recommend

Horrible experience in Melbourne. $500 bond not clearly stated and refuse to refund this after 2days hire claiming a dent (which is not even visible). Nominated repair company seems to be an associated company of Simba. BE AWARE!! I WOULD NOT USE THEM. SEEMS NICE A AFFORDABLE BUT THIS IS HOW THEY MAKE BACK THE MONEY!!!!!

I chose Simba due to their opening hours ( most of the other companies were 9- 5) so I could drop off the car before our flight and then dropped at the airport by their shuttle bus. The car was tidy and worked well - hybrid - so small fuel cost. The staff were friendly and helpful :)

I reserved a car at Cairns airport for a few days away.
It was a wonderful service from beginning to end.
A short wait from arrivals for the the free shuttle bus and then I dealt with such a helpful, funny and to be honest a very good looking man while picking up a great Rav4 for my holiday.

Dropped it off with no wait time or issues and then had another young, friendly good-looking man shuttle me back to the airport.
I would highly recommend Simba car rentals, good-looking men or not! 😆

It was easy to organise and book and then when I wanted to add another day it was no problem at all. The office staff are nice and friendly as well as being very helpful throughout

I booked online and paid, went to collect the car, sat waiting for an hour without any acknowledgement from staff. When I finally got to see someone I was told I had to pay an extra $1000, because I was local. This amount was extra even though I had paid the higher insurance premium to reduce excess. The $1000 wasn't just on hold it was withdrawn and repayed once the car was returned. This information was sent via email AFTER I had paid online. I told the staff member I no longer wanted the car to cancel the booking and return my payment. Simba rung me the next day to ask when I returned the car! I explained that I cancelled due to the $1000 debacle on pick up and that I never received the car. I emailed and called Simba again and have still not had the prepayment returned. The huge bond amount needs to be communicated BEFORE PAYMENT not after.

There was nothing wrong with the vehicle or service or location but the way this company takes your safety deposit is not acceptable.
I rented a vehicle for 2 days & Simba took a supposed hold of $500 on my AMEX card. This was immediately cashed by Simba, so it's not a hold like other rental companies/ hotels etc. do.
Exactly 1 week after the vehicle was returned notification was received that all was fine with the vehicle on return & that the $500 refund would be processed within the next 10 days.
With a fleet of 1500 this seems a dodgy if not illegal way of keeping over a million dollars of other folks money for about a month.
Won't use them again or recommend.

Booked vehicle online went same day to pick up vehicle and paid for it on time to collect vehicle and for some reason at the exact time to collect vehicle it's suddenly not available wat a load of shit

Great service price staff

Easy check in
Great upgrade
Staff friendly

Went to collect car after deposit already taken from my debit card, noticed it was in my maiden name and even with a marriage certificate wouldn’t allow the hire. What a load of BS, one guy on the counter seemed to target me over nothing. Horrible place, useless staff

We were very dubious booking as it seemed to good to be true.
However, simba shuttle picked us up very quickly from the airport.
The car was exactly as described.
It was full of fuel and cleaned well.
The staff were all very friendly.
Overall highly recommended.

Will use Simba whenever we can - they offer great value and service. On our last 4 interstate we have used them and we have had great experience every time. Thanks

Great value for rental and all elements went smoothly, including shuttle pick up and drop off. It does add a little more time but worth it for the price difference compared to getting a car at the airport directly. Hired a hybrid vehicle which drove really well and was very economical. I will note that the excess liability is quite high for all vehicles but I always take out my own insurance. Good to know in advance though that it’s $5,400. Overall, found the experience easy and would recommend

Polite and friendly staff. Very easy to deal with and a reasonable choice of vehicles in almost new condition. On top of that, great value

Really amazing service. Friendly and helpful staff definitely comeback for their services.