Simcredible Reviews 

I am shocked by the lack of professionalism with this company. Up until a month ago, I had no issues, but when their Vodafone wholesale provider (OFCOM) lost our PAC codes, I received no emails regarding the matter. Instead, I had to reach out incessantly to receive an answer. Eventually, I was able to get a temporary eSIM and assurance that it would be resolved by August 7th. As of today (August 12th), I have received no further communication, and my temporary SIM has been disconnected. I have called and emailed constantly over the past several days and have yet to even receive an acknowledgement of the communication attempts.

Ordered a sim late 4/8, responsive owner, issued sim 11:45pm, great.

Installed sim, no service, also 5G standalone toggle greyed out on iOS having been told before ordering that all plans are 5G SA active,

Explained to said owner I require an r15 esim for O2 standalone, they advised will chase it in the following AM.

No response by 11:30am so sent a chaser email, ignored.

Sent a further email chasing, got told by another person the owner is busy and will get round to looking into it.

I responded advising once again the problem to my issue is giving me an r15 sim like I explained the night prior.

I informed I may raise a chargeback through the bank for goods not as described. Another cocky email followed from the company and they decided due to “patronising customers” and “choosing not to deal with those of the same ethical standards of the company” they decided to refund me and cancel my sim instead of replacing the sim as technical as that is for them, but they refused.

This is the second company this owner has tried, and will fail like the last one.

If you can’t resolve the simple issue of a working esim or being told the answer to your problem is issuing a newer esim to support the full O2 infrastructure then maybe this business isn’t for you.

The vodafone side of the business is also in detriment due to failings and has OFCOM involved.

The problem doesn’t lay with customers who know more than the agents sending the emails, but the owners lies and mis-sold products and lack of simple technical ability to replace a sim (which I add came as a photo off the back of the sim pack off a shelf).

Very poor indeed. Stay away.

ordered a e-sim 3 days ago and I haven't got any email on the status of the order and whats going on, I've emailed and no responds and their phone number don't work it’s always on busy tone, so Ill have to do a chargeback with my bank, avoid this place at all cost.

Ordered a Vodafone Red 24GB esim. Installed on my pixel 10 and no wifi calling or volte is available despite the pixel being compatible with vodafone. All attempts to make calls go over 2G.

I've tried calling (leaving a message) and emailing and I have been completely ignored by this company. Avoid

Id highly recommend Simcredible. I've been with them for perhaps almost a little over a year now and I've benefited from the flexibility of their 30day contracts and the prices which are competitive and wouldn't have gotten directly from 02 or Vodafone.

I have been able to swiftly switch SIM cards and networks based on my needs at the time (for example when Im traveling). The team is incredibly helpful and responsive.

As with anything, I’ve had to reach out a few times, and during those instances, any issues were promptly resolved.

Since porting over to Simcredible nearly a year ago to their Vodafone Red unlimited package, the service has been excellent. Everything has worked smoothly, and I've had a great experience overall. There was one issue that came up — caused by the wider network, not Simcredible — but they handled it brilliantly. They kept me updated throughout and got it resolved as quickly as possible.

I’m on the Vodafone Red Unlimited package, which offers great value for the price and solid performance whether in UK or roaming abroad. I’ve been so impressed, I’ve already recommended Simcredible to family — whether for a permanent SIM like mine or an eSIM for travel.

Keep up the great work, Simcredible & Jack ! ...