Simidola Hair Reviews 160

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Some customers expressed satisfaction with the products, describing them as nice and soft, and appreciated the gifts included with their purchases. They also mentioned positive interactions with the staff, finding them friendly and helpful. However, a significant number of people reported extremely negative experiences with customer service, citing unresponsiveness and long waits for refunds, sometimes for several months. Many also criticized the product quality, describing items as cheap, plastic, and not matching website descriptions, with some experiencing severe tangling and poor construction. Reviewers frequently mentioned issues with promised refunds for shipping costs not being honored, and concerns were raised regarding the handling of negative reviews.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Quality

Reviewers mention negative feedback about quality, with many customers reporting that the hair products,... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, with many reporting long delays and... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as the worst they have ever... See more

Staff

Customers consistently note negative experiences with staff, frequently describing them as unprofessional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well i havent gotting my hair yet but i have order hair before and the density was very nice .that the reason i orderd this one that havent arrived

Rated 5 out of 5 stars

Love the hair its soft easy to comb. And can do different hair styles. Im so impressed with this hair. I have to get more wigs. Simidola also gives gifts alone with the wigs and the box is beautiful.... See more


Company details

  1. #11 of 12 best companies in Wig Shop

Written by the company

SIMIDOLA HAIR,Your Latest Human Hair Wig E-store. We believe perfect hair is a reflection of your sun life,Your confidence ,beauty and charm,it is part of how you express yourself.We provide premium, ultra convenient hair with affordable price for women shop online.Wear&Go Wig, cool for summer, whether for busywork morning or dating。 Up to 60% OFF,Worldwide Free Shipping,Wear & Go,Save Big.


Contact info

3.1

Average

TrustScore 3 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

7 days after payment no update

7 days after payment no update. Shipment has not been sent yet. Would like my money back. Is this a scam?

October 4, 2024
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Reply from Simidola Hair

We apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation.😊
During these time, we have holiday of National day, so shipping company also close. Once we backed, the package had been shipped out within 24 hours. Thank you for your feedback~😊

Rated 3 out of 5 stars

De curls where not the same like in the…

De curls where not the same like in the movie and it is not so full like in the movie

September 13, 2024
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Reply from Simidola Hair

We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.😊
Usually our model shows the unit on our website page that it is restyled from our model. It is easy to restyle it with moose and essential oils. After it the hair is look more fuller than original unit. Thank you for your feedback~😊

Rated 5 out of 5 stars

I was amazed

I was amazed, by the fast delivery. The hair was beautiful, and the lace was lacing. Just wow,
Love the sales so I could finally try out your wigs. Will definetly buy again.
One thing I missed the brush and bonnet in my goodies, tho.

September 12, 2024
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Rated 5 out of 5 stars

I bought a 18 inch pre bleached water…

I bought a 18 inch pre bleached water wave wig 1 month ago, The hair is beautiful,thin knots and preplucked nicely. It comes with a lot of free gifts as well,which is another one of my favourite things too lol!! They also provide advice if there was any issue regarding delivery of your hair. Excellent service!!!

May 28, 2024
Rated 5 out of 5 stars

OMG!

OMG!! I absolutely loved this hair and service! I was able to receive my hair within 3-5 business days and the vendor was super nice and communicative. I ordered Blonde 22 inch Highlight P4/613 Wear Go 4x6 Lace Straight Hair Wigs, the color was on point and very beauty.

June 12, 2024
Rated 1 out of 5 stars

Very sceptical

The wig was already cut and that’s fine but the whole wig doesn’t have any combs to it and the cap just doesn’t fit. I try to test worn hair but but It’s wide open in the back. There’s more of the cap that covers my ears then lace they already have cut. I’m very disappointed.

July 25, 2024
Unprompted review
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Reply from Simidola Hair

We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.💓
We have 3 cap size to choose on our website. And the unit can adjust with the elastic band. The glueless wigs are including some combs. Would you like to contact our service email to send the pictures of the unit details and order number? We will try our best to solve the problem.💓The glueless wigs are including some combs.

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Rated 1 out of 5 stars

Impossible to get a refund/return.

I have been trying to return the unit for 3 weeks. It’s almost impossible as they keep suggesting I keep the unit versus sending me the address for my refund. They left me no choice but to dispute the transaction with my credit card company due to this. Will never order from the company again.

July 9, 2024
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.💓
Please reach out to our customer service team with your order number so that we can investigate this matter further and find a satisfactory resolution for you. Your satisfaction is important to us, and we're committed to addressing your concerns promptly and effectively.

Rated 5 out of 5 stars

I was debating whether to buy M-cap…

I was debating whether to buy M-cap straight to wig on another company but the price was too much for me. So I placed from Simidola. The lace is UNDETECTABLE, its soo good. The best glueless wig I've gotten! I don't even need to apply spritz to melt the lace,it is proper HD lace. All my friends thought it is my real hair . Loveeee it!!!

July 15, 2024
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