I had so much trouble trying to upload an order for an album - my computer just wasn't connecting with their servers for some reason. Thank fully SIM supprt staff are excellent and work hard to try... See more
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Flawless service. Sent digital file from the US to the UK and the collector is super happy with the quality of the print and how it looks in his flat! Really appreciated the excellent range of dimensi... See more
Company replied
Great Professional Album and Print suppliers for Professional photographer in the UK. Always love the service they provide. If you are in need for great quality albums prints and framing this is the... See more
Company replied
I ordered my first album from SIM recently and delivered it to my client this week. They were blown away by the quality! Amanda talked me through every step of the album production - I had a few... See more
Company details
Written by the company
We’re the ultimate supplier of choice for professional photographers looking for the finest Books, Photo Albums and USB products. We only use premium materials and all our products are handmade in the UK. We stand behind every single creation and oversee even the smallest detail to ensure superb quality and finish.
Contact info
Unit 8, The IO Centre, Hearle Way, AL10 9EW, Hatfield, United Kingdom
- 01707273747
- info@sim2000imaging.com
- simimaging.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from SIM Imaging
Hello Geoff,
Thank you taking the time to leave us a 5 star review and we look forward to working with you again soon.
Kind Regards
The SIM Team
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Fantastic service from a superb…
Fantastic service from a superb company. Even when one of my orders was incorrect due to an error their end, they got straight on the case and had a new product delivered to the customer the next day. Products are great quality too.
December 14, 2022
Reply from SIM Imaging
Hello Victoria,
Thank you for your 5 star review and we are happy to hear that you love the quality of our products and customer service. We look forward to working with you again soon.
Kindest Regards
The SIM Team
Reply from SIM Imaging
Hello Ria,
Thank you for your 5 star review and we are happy to hear that you love the high quality of our products and customer service. The team really appreciate you taking the time to leave your feedback.
Kindest Regards,
The SIM Team
I use SIM Imaging and have always found…
I use SIM Imaging and have always found the software provided very good plus the end results outstanding quality. My go to company for printed goods for my clients
Mark Robbins
February 9, 2023
Reply from SIM Imaging
Hello Mark,
Thank you for leaving us a five star review and we are thrilled to hear that you are happy with our software and outstanding quality. Thank you for choosing SIM for your business and we look forward to working with you again soon.
Kindest Regards
The SIM Team
Excellent quality and service
Excellent quality and service plus fast turnaround.
Always well-wrapped in sturdy materials to protect the photographs—my first choice always for fine prints.
March 4, 2023
Reply from SIM Imaging
Hello Paul,
We really appreciate you taking the time to leave us this lovely review and that we are your first choice for your prints. We look forward to working with you again soon.
Kindest Regards,
The SIM Team
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Great company, fast response
They always deliver quality and in good time. I've been using them for over 10 years and wouldn't go anywhere else.
February 26, 2023
Reply from SIM Imaging
Hello Julia,
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience with us and the photography community. We look forward to working with you again very soon.
Kindest Regards
The SIM Team
Great customer service and product
Great customer service and product - nothing is too much trouble :-)
March 2, 2023
Reply from SIM Imaging
Hi Lee,
We are always here to assist our wonderful customers so this means so much to us. Thank you so much for leaving your 5 star review.
Kindest Regards
The SIM Team
SIM…the best in the business
Very clear communication and very short lead times on all deliveries
February 26, 2023
Reply from SIM Imaging
Hi Jeremy,
Thank you for sharing your feedback and experience with us here at SIM. We work hard to ensure that our customers only ever receive a high level of service on all levels so we really appreciate you taking the time to share your thoughts with us and the wider community.
Kindest Regards
The SIM Team
The quality of SIM’s postcards is…
The quality of SIM’s postcards is superb, it enhances my amateurish photos! Thanks!
November 30, 2022
Reply from SIM Imaging
Hi Marion,
We are so happy to hear that you love the quality of our postcards. They are a really great product for capturing images to use for marketing or to send out to loved ones. We look forward to working with you again soon.
Regards from the SIM Team
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Family book
Family book, it was a really lovely piece of work and splendidly presented.
November 22, 2022
Reply from SIM Imaging
Hi Kathy,
We really appreciate you leaving a 5 star review for us and that you love your family book. Our books are bespoke handmade here in our workshops and we work hard to ensure that every customer has the WOW factor when they receive their products. Thank you for feedback, we are so grateful.
Kindest Regards
The SIM Team
Absolutely love Sims wall art range
Absolutely love Sims wall art range. Products are always beautiful and carefully packaged. Would not go anywhere else for my wall art! Keep up the amazing work Sim!
February 28, 2023
Reply from SIM Imaging
Hi,
Thank you for leaving us this lovely 5 star review. We are thrilled to hear that you love our Wall Art range and please let us know if you would like to come in and meet with the team to view our frames and wall art in our showroom. We look forward to talking to you soon.
Kindest Regards
The SIM Team
Quality Service
Used Sim Imaging for years, always guaranteed high quality prints and products with amazingly fast turn around times at affordable prices.
Wouldn't hesitate to recommend them to anyone.
March 1, 2023
Reply from SIM Imaging
Hello Dan,
Thank you for leaving us this very kind 5 star review and for taking a moment to recommend us to the community. It is always a pleasure to work with you and we thank you for your ongoing custom with SIM.
Kindest Regards
The SIM Team
Had to return all items
Unfortunately all the boxes I recieved weren’t as pictured and were therefore returned asap. The lids were black and the boxes brown. I did order an acrylic topped box, which was a thing of beauty tbh, but there was no clasp or magnet and any movement of the box meant the acrylic fell out. These do have sharp edges also, and felt these would not be appropriate / sage for my clients who 9/10 have families. So this was returned also.
I would consider using the company in the future if these issues were rectified because the quality was good.
February 23, 2023
Reply from SIM Imaging
Hi Amie
Thank you for taking the time to leave us a review. The wooden boxes will show a degree of variation in grain and colour due to the nature of the product. It is not possible to ensure that all the combined elements of each box, i.e the sides, base, compartment and lids, will be from the same tree. Whilst these colour differences are unavoidable and vary on each box, it is designed to add to the natural aesthetic of the product and make every box individual. However I'm very pleased to hear that you were happy with our quality and hope that in the future you might consider a different product from our range that might be more suitable for your needs.
If you require any help at all finding an alternative product please feel free to get in touch with our customer service team via info@simimaging.co.uk
Kind regards
The SIM Team
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SIM is a great company
SIM is a great company. Their books are always of the highest quality. My clients love & treasure them. The team are helpful and responsive to queries. I’ve been using them for years now and won’t be going elsewhere.
February 12, 2023
Reply from SIM Imaging
Hello Ricky, thank you so much for your five star review as we really appreciate feedback from our wonderful photographer community. It is always a pleasure to assist you and thank you for continued loyalty and custom. We look forward to working with you very soon.
Have a great weekend from all of the team at SIM
I have been using Sim Imaging for the…
I have been using Sim Imaging for the supply of occasional cards, for over 6 years and have always found the quality absolutely superb. The cost also very reasonable and their service is excellent plus.
November 23, 2022
Reply from SIM Imaging
Hi Leo, we really appreciate you taking the time to leave us this lovely review. Thank you for your continued support and we look forward to speaking with you soon.
Kindest regards from The SIM Team
Good quality print
The postcard books are a great way to share your work or promote yourself
February 14, 2023
Reply from SIM Imaging
Hello Paige, we are happy to hear that you love our postcard books. We hope that these help with your promotion as they are perfect for keeping handy to give out on the go, with you being able to simply tear off the top card to pass onto clients. Please do let us know if you need any help at all as we can arrange a zoom meeting for you.
Kindest regards from the team at SIM.
Great product and service
Helpful team, prompt turnaround and lovely quality product. Exceeded my expectations.
February 8, 2023
Reply from SIM Imaging
Hi Fiona, thank you for your kind words, we are happy to hear that you are enjoying our quality products and customer service. We are always here to help with any queries or advice. We look forward to speaking with you soon.
Have a great week ahead from all of the team at SIM
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The customer service isn't very good
The customer service isn't very good. I have been a client for around 15 years and the prices were still too high. I asked for test prints for each page but this was denied as there have been mistakes on pages in the past this would ensure everything was right. I use another company who are cheaper better quality and they provide me with a test print of every page every time I order and I probably spend £5000 a year or more with the company who now have my business because of this. Very disappointing.
February 10, 2023
Reply from SIM Imaging
Hi Charlene,
We're very sorry to hear that you feel as though we haven't been as helpful as possible, this is certainly not our intention.
With regards to our pricing, we're proud that we have managed to hold prices as steady as we possible can over the past 5 years, especially compared to other rises in our industry. We have not applied any major increases and kept all album base prices the same for a number of years. Whilst our own supplier costs have increased in some cases over 200% for certain materials during the past 3 years, we know its important to keep prices consistent for photographers who are selling albums sometimes years in advance, so we choose to support out community first.
Unfortunately as discussed we cannot test print an entire album on every occasion free of charge, I'm afraid it would not be viable. I am however very pleased to hear you've found a solution that works for you and your business. If you do ever need anything at all please feel free to get in touch, we're always here to help.
Kind regards
The SIM Team
Excellent quality prints with a quick…
Excellent quality prints with a quick turnaround
February 9, 2023
Reply from SIM Imaging
Hello Rowan, thank you so much for your 5 Star review. We are thrilled to hear that you love our quality prints and quick turnaround service. Please do let us know if you need any further assistance as we have lots of other products available with fast production times that can be offered to your customers.
Kindest Regards from the Team at SIM
Recently switched companies for wedding…
Recently switched companies for wedding products. Happy so far with the service!
February 8, 2023
Reply from SIM Imaging
Hi Gavin,
Thank you for leaving us this lovely review. As you are new to SIM, please do let us know if you need any help as we offer Showroom and Zoom meetings where we can chat about your business and any products that can enhance your sales. We look forward to speaking with you soon.
Kindest Regards from the SIM Team
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