SimMarket Reviews 

Tried to complain about a product i brought with my hard earned money. Opened a ticket , then it got closed with a reply saying we reserve the right not to publish and complaints ???
Makes the review process an absolute shambles, same as there website and app.

I made a purchase through the website. The software installed and activated correctly, but after this it didn't function correctly. I requested cancellation of the sales contract, as stated in article 8 of their general conditions, but they refused to cancel the contract and thus refused to refund. They have a lousy customer service. They ignored my mail for 2 weeks (as to surpass the 2 week cancellation term) and then when I sent them an e-mail to remind them, they were suddenly able to reply within 20 minutes. Do not buy on this website. Lousy software and lousy customer service.

Have bought a couple of items through their online store, worked out without issues the previous times. Bought something yesterday which gave an installation issue. Contacted their support people who responded that they had tested the problem on their side and all was working fine. I also had to check my system 'for any issue that might be blocking the installation process'. In my opinion such a reply is just short of saying 'f-off'.

Figured out what was wrong so installation has succeeded. Hope they shape-up their support team.

I tried to sell something as a vendor on there and got rejected because they wanted 3rd party licenses which do not exist. Then asked for my source material, you're not getting my blender models they are not your property, i sent the complete community package which contained everything in sim format anyway.
Terrible waste of time.

Scott, I just saw your review and the same thing happened to me. I bought REX from them and never recieced a code. They said contact Rex who told me they provide codes fo them. When i requested a refund so i could buy directly from Rex they locked me out of my account and I lost close to $400 in previous purchases.

If you go after Sim Market and file a complaint plesse let me know so I can be added as well. They should all be in jail.

If you have had issues with Sim Market especially where you were blacklisted and access to addons you paid for due to a dispute for non functional software, or you were cut off from add ons you paid for and never disputed file a complaint with the European Consumer Centre as this is theft and fraud. This is co funded by the EU Ministry of Justice and is a lot like the BBB for the EU. This is the action I have taken. UPDATE: Sim Market has now shut off my access to my account and access to the addons I purchased previously from them without any money back or any word. I just filed a complaint with the authorities in Kaltenkirchen, Germany naming Sim Market and their managers Miguel Blaufuks and Michael Pommerening as the offenders. Anyone else who has had the same thing happen from them should do the same so they can not get away with this anymore.

Bought an addon from Islandcreations through sim market. It didn’t work contacted the guy, no help escalate it through PayPal and now I can’t log into the sim market due to for whatever reason but doesn’t take a genius to work out. Avoid at all cost useless pieces of crap they sell and don’t like being challenged.

I wish I read the reviews before buying software here. The software emailed was defective. I have had to dispute with my bank. Very rude email responses. Basically extortion. I wish I had bought with the just flight.

Like all the other reviews, the product didn't work, and when I complained they refused refund and blacklisted my acct. Will be getting a refund from PayPal.
Product was the Wirebird Heli Mission pack, and Wirebird also didn't respond for customer support.

simMarket has become a place where everyone can sell products, they don‘t check for quality at all. If you know what you buy, there‘s no problem. But if you don‘t, your money‘s pretty much gone forever for a low quality product.

Their website could need a new design as well, it looks 1998ish, but yeah, I had a smooth experience at least when it comes to payment and downloads.

I had a problem with a software, but it was impossible to open a ticket. So, after more than 10 days, I opened a dispute on PayPal. At this point, Simmarket blacklisted me, asking me to close the dispute or to buy another time the software in order to restore my account. So, I’ve lost the access for all products (16) I’ve bought from Simmarket.
Stay away from Simmarket!

I would not buy anything more from simMarket. They cancel your account when requesting a refund.
Shady business practice to say the least.

I won't never purchased it again due on the stupid piracy.

Allow bad software, copyright infringments and blacklists people who asks for a refund. Avoid at all cost. This review probably will get me blacklisted.

do not buy anything with them, even if the supplement does not work, they do not change it for another supplement, they do not return money either because they think that if you bought and downloaded it means that you have accepted their regulations, they extort money, as you write to them, they close them immediately, not they intend to pay nothing back

the experience whit sim market is garbage the customer service is just a stupid bot i never got a reply they don't give information about the installing and if you have a problrm no wone is there to help guys please don't buy there i've just trown 30 bucks in the toilet

I preordered MSFS box edition from Simmarket. Two weeks after release no sign of the product, so I contacted Simmarket and they said Aerosoft was handling everything. I emailed Aerosoft and they said shipping would happen “sometime”. I tried to get them to commit to at least a shipping estimate, and finally told them that either refund me or I will file a dispute with my credit card company…..then silence from Aerosoft. I filed the dispute, and now Simmarket will not let me into my account. Good luck everyone!

I've been buying from SimMarket since 2010 and bought over 50 items without a single problem. Once set up, it's easy to pay for items and the process is simple and effective. Occasionally the information from the vendor can be less than perfect, but that's usually a translation issue. Vendors could sell more if they explained in more detail what their product aims to do and how it actually does so. It's my default store to go to and the regular deals and sales are a bonus. What could they do more of? Perhaps a loyalty scheme similar to the likes of Just Flight and, as I've already said, more clarity in describing some products...that said I think SimMarket is a brilliant way to enhance my flight sim world.

Some of the worst customer of service I have ever experienced. True enough I was missed informed regarding my issue; however, Simmarket response to my inquiry was terrible. Right off the back the had an attitude and then failed to respond to my follow-up comments and questions. Poor service all around..wouldn't recommend them to anyone.

Been purchasing from SimMarket for years now. Reliable and easy installers. The only time I ever had a problem it was resolved within hours.