Boots were faulty. Customer Services not great. Takes an age to reply, doesnt read emails properly, ignores evidence sent 3 times. I wont shop with them again
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor customer service from Simmi London, I have returned two pairs of shoes via Royal Mail using the qr code provided on Friday 5th February! I returned the shoes the exact same day as receiv... See more
Great for photos, but not very practical for moving around in real life.
Highly recommend - I had bought a pair of shoes that were unworn and due to being on holiday I missed the cut off period to return. I contacted customer services and they provided me with a full refun... See more
Company replied
Company details
Contact info
Unit 10 Prospect Business Park, Langston Road, IG10 3TR, Loughton, United Kingdom
- hello@simmi.com
- simmi.com
3.3
Average
9K reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lexi dealt with my issues really…
Lexi dealt with my issues really quickly resolved well
August 2, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Customer,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
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Reply from SIMMI LONDON
Dear Customer,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
I didn’t know I had to pay the duty.
July 22, 2023
Reply from SIMMI LONDON
Hi Jassell,
We would like to inform you that due to Brexit, all EU countries will now have to a customs fee which is set by your local customs office, unfortunately, we are unable to tell you how much this will be. For more information, you will need to contact them directly.
It is mentioned on our website about customs charges, Please be aware of your local customs and taxes charges due to the United Kingdom Leaving the European Union as of 31st Dec 2020 and at the checkout.
This would be the local courier, further details/customs fees would be required in order for them to clear the customs entry and for the parcel to be on its way to delivery.
Please follow the instructions they emailed you in order to receive your package. Please note that the customs fees and thresholds are set by your local authorities for international imports, we wouldn't be able to advise regarding this. We can only recommend for you contact the local customs office as they will be able to provide more information regarding this.
Simmi team
I’m infatuated with my beautiful shoes.
July 22, 2023
Reply from SIMMI LONDON
Dear Customer,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
Reply from SIMMI LONDON
Dear Customer,
Thank you for the Review, we really apologise for the inconvenience, please do get in touch with us regarding anything we can help with. wish you well- Simmi Team
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My package was lost and I received the…
My package was lost and I received the best customer service to help locate my package. Though unsuccessful, I was had the best customer experience throughout the process. I was regularly updated, response time was prompt and helpful, and customer service went above and beyond to attempt to locate my parcel. It was the best customer experience I’ve ever received!!
July 25, 2023
Unprompted review
Reply from SIMMI LONDON
Hi Breyah Atkinson
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and we're thrilled to hear that we were able to provide you with excellent service. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
Worst
So disappointed!
Can't solve a problem with delivery company ! They do whatever they want !
They not in mood to deliver ur box , they 'll do refund , easy !!
Awful!!!!!!
Spoiled mood and money !!
July 24, 2023
Unprompted review
I bought heels from here for my…
I bought heels from here for my birthday. The heels was so wobbly , and poorly made. I could not walk in them as you should be able to. They was so wobbly , I fell on my face on my birthday( i was the. Shoeless for the rest of the night. When contacting simmi , all they said was “you have worn them so you can't,return them” no acknowledgment of anything else. I am extremely disgusted, with this company. Avoid avoid avoid.
July 12, 2023
Unprompted review
i accidently ordered size 7 shoes…
i accidently ordered size 7 shoes instead of 5 and lexie was wbsolutely amazing help and answered within 5 minute
July 19, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Customer,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and we're thrilled to hear that we were able to provide you with excellent service. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
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The customer service is always 10 out…
The customer service is always 10 out 10 from Simmi
July 18, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Kay,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and we're thrilled to hear that we were able to provide you with excellent service. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
My order was shipped quickly
My order was shipped quickly. When my shoes arrived they were well packaged, with a SIMMI bag but came with a few fault. I sent an email to their customer service with photos, and the response was in good timing, the issue was dealt with quickly (quicker than I was expecting). Great customer service from Harmony.
4 stars for this particular order but other than this I’ve never had any issues with previous purchases and will be ordering again.
July 10, 2023
Unprompted review
Reply from SIMMI LONDON
Hi Francisca,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the rating! Wish you the best Simmi Team x
Please don’t buy from this brand
Please don’t buy from this brand. They used cheap materials and my feet is in bits after first time use
I emailed them to let them know their product is cheap and here is their reply
“We will not be liable for any loss or damage caused by wear. As stated on our website we only cover products that are damaged and defective. Other statutory rights that may not be excluded nor in any way exclude or limit our liability to you for any personal injury resulting from our product.
We must comply with all applicable regulations and legislation, including obtaining all necessary customs, imports, or other permits to purchase goods from our site.
We make no representation and accept no liability concerning all purchases made on our website.”
Therefore they do not care what happens after purchase
My whole skin has come off. Please don’t buy cheap stuff to get the result I did
July 8, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Shaghayegh Zadeh,
We sincerely apologize for any inconvenience caused. Please note that these shoes are made of soft fabrics and do not contain any sharp materials. Sometimes, the fit of the shoes may not be suitable for everyone's feet.
We would like to clarify that we are not responsible for any loss or damage resulting from wear and tear. As stated on our website, our coverage extends only to products that are damaged or defective. This disclaimer does not affect any of your statutory rights, nor does it in any way limit our liability for personal injury resulting from our products.
It is important for us to comply with all relevant regulations and legislation, including obtaining any necessary customs, import, or other permits required for purchasing goods from our site.
We want to emphasize that we make no representations and accept no liability regarding all purchases made on our website.
We deeply regret any inconvenience caused and sincerely appreciate your understanding.
SIMMI TEAM!
Absolute SCAMMERS - AVOID
I am deeply disappointed with my experience with Simmi Shoes and feel compelled to share my negative encounter. Not only did my order fail to arrive at the correct address, but the company's response to rectify the situation has been highly unprofessional.
Despite opening a police report to document the issue, Simmi Shoes has consistently refused to cooperate and has displayed a complete lack of responsiveness. Their blatant disregard for customer concerns is evident in their complete silence, as they have chosen to ignore my numerous emails seeking a resolution.
The lack of communication and refusal to take responsibility for their mistake is not only frustrating but also highlights their utter disregard for customer satisfaction. I expected better service from a company that claims to prioritize its customers.
I strongly advise potential shoppers to exercise caution before engaging with Simmi Shoes. Their lack of accountability and unwillingness to address customer issues leaves much to be desired. I hope my review serves as a cautionary tale for others who may consider doing business with this company.
May 20, 2023
Unprompted review
Reply from SIMMI LONDON
Hi Agnes Shobowale
We have looked into your order details, Your parcel has been delivered and received by AGNES at 11:35 on Wed 10 May 2023 at Flat XXX with a delivery picture as proof someone received this order at the mentioned address and the courier also confirmed that and provided a GPS location.
Thank you for your understanding.
SIMMI TEAM!
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one of the worst delivery experiences…
one of the worst delivery experiences I've ever had. As a first-time customer, I won't ever order from here ever again.
I originally ordered from this place on the 22nd of June 2023 to deliver to NL. only to be told that my parcel failed to deliver due to DPD courier issues. (i don't know why they keep collaborating with this company). To be told that my parcel will be sent back to Simmi and only then they'll issue me a refund when they receive it.
Their support team then told me after expressing what happened to my order, that they don't do re-sends and I could re-order again, so I did for next-day delivery on the 28th but to the UK even that was a mess (should never put in faith the second time), DPD is by far the worst. I waited the whole day for the parcel to come only for then to be told "attempted delivery" twice. when there was no one by my door?
Overall, it was such a bad experience & when I finally got my parcel 1 1/2 week later, I was over it and went to return it. Such a waste since I initially wanted it to be delivered as a birthday gift for my partner.
I also knew it was a super red flag when on the returns policy it states they would deduct 2.50 for a returns label....?? PLEASE. Avoid at all costs, rather spend your money such as PLT, at least they refund you when an item is missing or faulty and actually deliver on time.
June 22, 2023
Unprompted review
Reply from SIMMI LONDON
Hi Nikki,
Thank you for your message and apologies for the inconvenience caused. I understand that you will be in touch with the customer services team to address the issue. It's unfortunate that there was a delay in the delivery of the parcel and that the goods were not able to be delivered. It's good to hear that the customer services team will also reach out to the courier to investigate what happened and take preventive measures to avoid such issues in the future.
I understand that once a parcel has been returned by the courier, it cannot be stopped since the courier would have already relabelled it for return. It's common for couriers to use a red sticker to indicate that the parcel was not delivered and has been returned to the sender. This information helps your returns team in identifying that the parcel should not have the £2.50 deducted from the refund.
Once again, I appreciate your apology for the inconvenience caused. I hope that the issue gets resolved satisfactorily, and I wish you the best as well.
Best regards, Simmi team
Your sizes aren't consistent
Your sizes aren't consistent
Bought two flats, the blue can't even fit while the black fits perfectly
June 21, 2023
Reply from SIMMI LONDON
Dear Customer,
We sincerely apologize for any inconvenience caused. If you have any further questions or need assistance, please contact our customer services team at hello@simmi.com. We are here to help and provide you with the guidance you need.
Thank you for your understanding.
SIMMI TEAM!
Fast and effficient!!
Fast and great customer support!! Attended to my needs quickly and efficiently!!
July 4, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Danielle Washington-Pagan,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and we're thrilled to hear that we were able to provide you with excellent service. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
Low quality heels
Bought the ignite stiletto diamanté heels for prom haven't even worn them out yet and the fabric has come unglued and the diamantés have fallen off. Super tight on the bottom band and uncomfortable even just wearing for 10 minutes to try an stretch them out leaves huge red marks. Wouldn’t recommend for heels.
July 3, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Customer,
We sincerely apologize for any inconvenience caused. If you have any further questions or need assistance, please contact our customer services team at hello@simmi.com. We are here to help and provide you with the guidance you need.
Thank you for your understanding.
SIMMI TEAM!
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the quality of the shoes are appalling
the quality of the shoes are appalling, all diamontee’s are glued on, when I wore my heels for the first time you could see the glue peeling. honestly shocked as I spent almost $500 and not satisfied as a consumer.
June 20, 2023
Reply from SIMMI LONDON
Dear Customer,
We sincerely apologize for any inconvenience caused. If you have any further questions or need assistance, please contact our customer services team at hello@simmi.com. We are here to help and provide you with the guidance you need.
Thank you for your understanding.
SIMMI TEAM!
Lexi from customer service was very…
Lexi from customer service was very helpful with quick responses. She checked where my parcel was and it was delivered this morning.
June 29, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Lois,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and we're thrilled to hear that we were able to provide you with excellent service. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
Thanks Lexi, for you super speedy response!
I stupidly put my address in, without my house number for my order.
Within minutes Lexi, sorted it out for me 😊
Angel - thank you so much!!
June 26, 2023
Unprompted review
Reply from SIMMI LONDON
Dear Terri McGurk,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and we're thrilled to hear that we were able to provide you with excellent service. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
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