Simpel Sourdough 'Simpel Surdej' Reviews 274

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great turnaround on my order from 5000 miles away. Super impressive. The sourdough proofing baskets and the hand forged steel bread knife are my new favorites possessions! The best bread tools anywher... See more

Rated 3 out of 5 stars

I've bought several things from Simpel Sourdough and I am very very happy with them. 5 stars for them. What I am not happy with is the international version (in English ) of the pricey Master C... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for your excellent service. Even though my package is currently being customs cleared, it arrived here faster than when i order bannetons locally - shocking i know. I really appr... See more

Rated 5 out of 5 stars

I love these guys! Their online store is great and the products they carry are priced very well, even when they're imported into the US. Quick turnaround and solid overall experience. I would definite... See more

Company details

  1. Baking Supply Store

Written by the company

Simpel Sourdough is driven by the passionate sourdough bakers, AnneSofie and Peter. Located at Fischers Plads in Viborg, Denmark, Simpel Sourdough is both a café and bakery. In addition to their delectable offerings, Simpel Sourdough also offers courses, including online options. The webshop is personally run by the owners themselves, and their tools are locally produced. The majority of their core products are handmade by the skilled craftsman, Jan. Since 2019, Simpel Sourdough has been helping both Danes and English speakers master the art of baking sourdough bread. It all began on YouTube with the channel "Simpel Surdej" and later "Simpel Sourdough." These channels still exist, offering a wealth of exciting learning and fun videos.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Bread Peel is disappointing

Hi, guys!
Delivery wise everything is great! I appreciate you reusing pizza box really

As for the product. Gloves are excellent 👌🏻 Nothing to say here.
Bread lame came in different color, but it does not affect its function. So overall – good product, like it.
As for the peel…I am really disappointed in the quality. It is not properly polished, so there are small sharp pieces of wood sticking out of it. It is not pleasant and rather dangerous. It was getting worse either

March 8, 2023
Advertisement
Advertisement
Rated 5 out of 5 stars

Thank you

Very satisfied with the goods. Amazing flour! The delivery went smooth.

March 9, 2023
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Thank you so much Lucie - have a great day

Rated 5 out of 5 stars

Excited customer

Can’t wait to receive my order

February 20, 2023
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Hello Carol,
Sorry about the slow delivery. We are located in Denmark and packages to South Africa takes a while to get there.

We have answered your email. Tracking was automatically provided but we have sent it once more. Have a nice day

Rated 5 out of 5 stars

Shipping was so hassle free

Shipping was so hassle free, easy to track and everything was professionally executed from packaging to good quality products. With a cute Thank you note
A very satisfied and happy customer 😊
Thank you Peter & Sofie

February 19, 2023
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Thank you so much Dina - have a great day!

Advertisement
Rated 1 out of 5 stars

I thought this was a decent company

I thought this was a decent company. There are happy customers but I’m not one of them. My £107 order was shipped to the UK and damaged, I was offered a refund of £36 to keep all the damaged items. I obviously declined then experienced the terrible way they deal with problems or not dealing with them. I sent back via tracked delivery which they said they did not receive, once reported I was told it was delivered 5 days previously. They then said items were missing although it was weighed at the post office showing all the items were there. They were badly damaged anyway so why anyone would want them I don’t know. I then had nothing but rude emails and a partial refund and told to claim off the delivery company the missing items. They would not claim damage from their original delivery and have been nothing but hostile since. I have every email to prove this. Finally I was refunded some more but not the £16 postage so am still out of pocket and told “stop emailing us and don’t bother shopping with us again”! Definitely avoid this company just in case you want to return anything, disgusting way to treat someone.

November 21, 2022
Unprompted review
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Hello Sam,
We are sorry for your experience with us. The tools did not meet your standard and we refunded the full cost, even tho we only recieved half of the package-goods on return. We are a small company- We craft, ship and answer all tools and emails ourself. We do not tolerate threats and rude behaviour from anyone, as we do our absolute best give people a good experience with our company. Therefore I asked you not to shop or connect with us again. I can see on your other trustpilot reviews that you give 1 star and proclaim unfairless at all times and I will let that speak for itself.

-Peter

Rated 5 out of 5 stars

Dear Simple Surdej

Although you sent the wrong thing to me, but now you have helped me solve the problem now. I am looking forward to the arrival of my things

September 9, 2022
Rated 5 out of 5 stars

Awesome recipes

Awesome recipes, baking products, and YouTube instructions.

July 15, 2022
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Thank you so much! Much appriciated

Advertisement
Rated 5 out of 5 stars

Amazing Products

Amazing Products! Succesfully made my first Pizza using the baking steel and can highly recommend it! Communication was very kind and responsive! Wishing you all the best for your business! :)

June 13, 2022
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Thank you so much for the kind words!

Rated 5 out of 5 stars

Super happy with the purchase

Super happy with the purchase. Products are as described and good quality. Fast delivery. Would definitely recommend!

June 1, 2022
Simpel Sourdough 'Simpel Surdej' logo

Reply from Simpel Sourdough 'Simpel Surdej'

Thank you very much for the kind words about delivery and the product itself :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look