SimpleFinancial Reviews 193

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the staff for being helpful, friendly, and professional. Many people appreciate the fast response times and the overall efficiency of the process, noting that the user experience is straightforward and easy to navigate. The customer service is consistently described as top-notch, with consumers feeling valued and well-informed throughout their interactions. However, some people were dissatisfied with the company's understanding of their specific needs, and a few others mentioned not receiving the full loan amount they requested.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the fast and easy application... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, courteous, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the speed of service,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

super helpful friendly understanding staff. get your loan from this company, if you want an excellent experience. Fastest loan company ive ever seen !!! Great JOB !

Company replied

Rated 5 out of 5 stars

I have been dealing with payday lenders for long time simple financial turns out to be the best one !! Customer service on top quick reply quick documentation and delivery of funds keep up the great... See more

Company replied

Rated 5 out of 5 stars

The process was very easy. The email communication was excellent. The explanation of how the loan worked was very clear thank you so much for having this service.

Company replied

Rated 5 out of 5 stars

This company is truly wonderful i needed help and they didn't even rethink twice about me me, it's not easy getting help sometimes when your a senior thank you so very much

Company replied


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

At Simple Financial, your peace of mind is our priority. We understand that life can bring unexpected expenses, and our mission is to provide a safe, reliable, and stress-free borrowing experience when you need it most. As a licensed payday loan provider in Ontario, we operate strictly under provincial laws and regulations, ensuring every loan is offered with full compliance and transparency. Our clients can feel confident knowing they are working with a responsible lender that puts fairness and integrity first. What sets us apart is our commitment to: Customer Service: We treat every client with respect, care, and understanding. Transparency: Clear terms, no hidden fees, and honest communication. Speed: Quick approvals and fast access to the funds you need, when you need them. Whether it’s an urgent bill or an unexpected situation, we’re here to help you bridge the gap with dignity and efficiency. At Simple Financial, we believe in making short-term lending straightforward, safe, and supportive for all our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pass payout thanks

Pass payout thanks

March 21, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Alicia,

Thank you for the 5-star review! We’re happy to hear that your payout went smoothly. Our goal is always to make the process quick and reliable for our clients.

Thanks again for choosing us!

Rated 5 out of 5 stars

Amazing

These folks are very courteous and goes above and beyond to help me

March 18, 2026
Unprompted review
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your kind words, Patrick! We’re happy to hear that our team was able to assist you and provide a courteous experience. Helping our clients and going the extra mile is always our goal. We truly appreciate your feedback.

Rated 5 out of 5 stars
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your kind words. We're very glad to hear you had a positive experience with our team.

Our goal is always to provide Canadians with a simple, respectful, and professional service when they need financial assistance. We truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great company!!

Professional and polite!!

March 15, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your review. We're happy to hear that you found our team professional and polite.

Providing clear communication and respectful service is very important to us, and we're glad your experience reflected that. We appreciate you choosing us and taking the time to leave your feedback.

Rated 5 out of 5 stars

My experience with SF was great

My experience with SF was great — what a lifesaver.

March 3, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your kind words, AA! We’re really glad to hear that your experience with Simple Financial was a great one and that we could be there when you needed us. Our goal is always to provide a fast, respectful, and straightforward process for our clients. We truly appreciate your feedback

Rated 5 out of 5 stars

Very fast and very convenient...

This company is very respectful and convenient to work with.

March 12, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for taking the time to share your experience. We’re happy to hear you found our service fast and convenient, and that our team treated you with respect. At Simple Financial, we work hard to make the process as smooth and efficient as possible. We appreciate your feedback and look forward to assisting you again in the future if needed!

Rated 3 out of 5 stars

Not the best

They didn't really understand what I needed.

March 4, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your feedback!

At Simple Financial, we carefully review every application to ensure the loan offered is responsible and affordable based on the financial information provided. In some cases, this means approving a smaller amount than initially requested to help ensure borrowers can manage repayments comfortably.

We’re glad we were still able to assist you and appreciate you choosing Simple Financial. If you ever have questions about how loan amounts are determined, our team is always happy to help.

— Simple Financial

Rated 5 out of 5 stars

Super great

It was easy to apply and I appreciate helping me.

March 10, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your kind review! We’re very happy to hear that the application process was easy and that we could help when you needed it. Our team works hard to keep things simple and efficient for our clients. If you ever need assistance again, feel free to reach out anytime.

Rated 4 out of 5 stars

Fast easy simple

Fast easy simple. Thanks so much

March 10, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for the great feedback! We’re glad to hear you found the process fast, easy, and simple — that’s exactly the experience we aim to provide. We appreciate you choosing Simple Financial and are here anytime you need us.

Rated 5 out of 5 stars

Great customer service

Great customer service. Easy and fast process. Gave me a loan when no other companies would.

March 6, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your kind words, Renee! We’re glad to hear you had a great experience with our team. Our goal is to provide fast, simple service and help when others can’t. We truly appreciate your trust and look forward to assisting you again in the future.

Rated 5 out of 5 stars

So easy and fast!

March 5, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for the great review, Amanda! ⭐ We’re glad to hear that you found the process easy and fast. Our team works hard to make everything as simple and efficient as possible. We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Simple and easy

Simple and easy. Will borrow again if need.

March 5, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your review! We’re glad to hear that you found the process simple and easy. Our team works hard to make borrowing as straightforward and fast as possible.

Rated 4 out of 5 stars

Fast and effective

Fast and effective

March 4, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your feedback! We're happy to hear you found the service fast and effective. Providing quick and straightforward support is exactly what we aim for. We appreciate your review and look forward to assisting you again if you ever need us.

Rated 5 out of 5 stars

super helpful friendly understanding…

super helpful friendly understanding staff. get your loan from this company, if you want an excellent experience. Fastest loan company ive ever seen !!! Great JOB !

March 2, 2026
Unprompted review
SimpleFinancial logo

Reply from SimpleFinancial

Wow, thank you so much for the amazing review! 🙏

We truly appreciate your kind words about our team. Providing a friendly, understanding, and fast experience is exactly what we strive for every single day, so it means a lot to hear that it made a difference for you.

We’re grateful for your trust and are always here if you ever need us again.

Rated 5 out of 5 stars

Extremely fast response and deposit

Extremely fast response and deposit. Complete within minutes.

March 1, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your review!

We’re happy to hear the process was fast and smooth from response to deposit. Making things simple and efficient for our clients is always our goal.

Rated 5 out of 5 stars

Super fast and easy!

February 27, 2026
Unprompted review
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for the great feedback! We're happy to hear your experience was fast and easy — that's exactly what we strive for. We appreciate your support!

Rated 5 out of 5 stars

Service was fast and helpful

Service was fast and helpful. Look forward to seeking future assistance with them.

February 26, 2026
Unprompted review
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your kind words, Steven!
We’re glad to hear the process was fast and helpful for you. We truly appreciate your trust and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Very prompt service

Very prompt service

February 26, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you for your feedback!
We’re happy to hear you experienced prompt service, providing quick and efficient support is always our goal.

Rated 5 out of 5 stars

Just like the name says

Just like the name says, it was a very simple process. Very quick decision and very quick deposit

February 24, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you so much for your review!

We love hearing that the experience truly lived up to our name. Keeping the process simple, fast, and stress-free is exactly what we aim for. We’re glad the decision and deposit were quick for you.

We appreciate your trust!

Rated 5 out of 5 stars

Very easy process

Very easy process, fast service and you receive money faster after approval. 100% recommend.

February 16, 2026
SimpleFinancial logo

Reply from SimpleFinancial

Thank you, Shumaila, for the amazing feedback!

We’re happy to hear the process felt easy and that you received your funds quickly after approval. That’s exactly the experience we work hard to provide every day.

Your recommendation means a lot to us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look