Simple Online Pharmacy | Online Doctor Reviews 42,081

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 23,590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficiency and speed of the delivery service, often receiving their orders within a few days or even the next day. The ordering process is frequently highlighted as straightforward and easy to use, with many appreciating the clear communication and user-friendly website. Reviewers also commend the thorough vetting process for medical conditions and the helpfulness of the staff in ensuring the right product is prescribed. However, some customers experienced issues with delivery, including parcels being rerouted, delayed, or left in unsuitable conditions by the courier company. A few other people also felt that the packaging quality had declined, with some products arriving damaged or poorly protected, raising concerns about product integrity. Additionally, some reviewers reported delays in order processing and a lack of updates, leading to frustration about the status of their orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Service

Customers had positive experiences with service, often highlighting its efficiency, professionalism, and... See more

Order

People report positive experiences with order, highlighting the ease and simplicity of the ordering process,... See more

Product

Reviewers mention positive feedback about the product, often highlighting its quality, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just answered some questions and took photos of myself. Plenty of instructions sent. Communication good. Delivery was 2 working days. Took my first injection yesterday. I feel great no side effects. (... See more

Company replied

Rated 5 out of 5 stars

I found Simple Online Pharmacy (SOP), by searching the Internet for Reputable Pharmacies who could help me lose weight. SOP were very thorough in vetting my request, as I have several medical co... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Simple Online Pharmacy! Their website, ordering prices, efficiency, delivery are honestly top class! I really feel I’m in safe hands with SOP. Thank you so much.

Company replied

Rated 5 out of 5 stars

Simple Online Pharmacy has been brilliant throughout my treatment. I’ve spoken directly with the pharmacist who was helpful, friendly and knowledgeable. I also found Simple Online Pharmacy to be re... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy
  3. Weight Loss Service

Written by the company

Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK

Simple Online Pharmacy

Written by the company

Committed to keeping prices low.

Lowest Price Guarantee.

If you find a prescription medication at a lower price, we will match it.

If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order. Excluding GLP-1 medications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

42K reviews

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Rated 1 out of 5 stars

Took too long to assess/prescribe/send

Took too long to assess/prescribe/send. Theres other provides that can do it in a 24 hour turnaround. SOP was a week.

June 6, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Rosie,

Thank you for your feedback, and we’re sorry to hear that you were unhappy with the timeframe surrounding your order.

We appreciate that delays during the assessment and prescribing process can understandably feel frustrating. Please be assured that all assessments are reviewed on a case-by-case basis in line with our prescribing and safeguarding procedures, and where additional review or information is required this can extend processing timeframes.

While some providers may offer quicker turnaround times, patient safety and appropriate prescribing must always remain our highest priority.

Your feedback has been noted internally as part of our ongoing service reviews.

Kind regards,
Patient Care Team

Rated 1 out of 5 stars

Hi I haven't received my mounjaro this…

Hi I haven't received my mounjaro this happened last month could you tell me when it will arrive please its been payed for regards Pauline goldie

June 6, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Pauline,

Thank you for your feedback, and we’re very sorry to hear about your delivery experience. We completely understand how frustrating this must have been.

We’re unable to see any direct contact with our team regarding this issue relating to your latest order. If there are any concerns with an order or delivery, we kindly ask that these are raised directly with us so we can investigate promptly and provide the appropriate guidance and support.

If you would like us to review this further for you, please do get in touch with our team directly and we’ll be more than happy to assist.

Kind regards,
Patient Care Team

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