So far so good!.. although taking the picture was a bit fumbly for me lol..but phoned customer service and a lovely lady helped me through it!.. fast delivery, planning on taking my first injection to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your service ,as always,was very prompt. Unfortunately I cannot say the same about the royal mail. I am still waiting for my delivery. I have had two ridiculous excuses why the parcel has not delivere... See more
Company replied
Have ordered from Simple Online Pharmacy a number times now, always great, straight forward and fast delivery. My most recent order was delivered to the wrong address and could not be located (no f... See more
Company replied
It was very easy to fill out the form and I liked that some of my questions were queried. This showed me that professionally they were taking my application seriously. I had to provide other evidence... See more
Company replied
Company details
Written by the company
Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK
Simple Online Pharmacy
Written by the company
- Committed to keeping prices low.
Lowest Price Guarantee.
If you find a prescription medication at a lower price, we will match it.
If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order.
Excluding GLP-1 medications.
Contact info
77 Dunn Street, G40 3PA, Glasgow, United Kingdom
- 0141 774 5023
- customerservices@simpleonlinepharmacy.co.uk
- simpleonlinepharmacy.co.uk
4.7
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Simple Online Pharmacy | Online Doctor
Hi Rachel,
Thank you for taking the time to leave a review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Your delivery person left it outside …
Your delivery person left it outside my door unattended, I have issues in my building of neighbours taking other neighbours packages from different floors ,luckily my son saw it while going out ,please do not leave unattended.
June 1, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi there,
Thank you for taking the time to leave a review of our service, and I am sorry to hear of your negative experience with delivery.
We understand how frustrating it must have been for your parcel to be left outside. From your feedback, we will raise this to the courier to investigate and improve the patient experience. For future orders, we recommend downloading the courier's app to allow for improved tracking and ability to curate your delivery options.
Following your feedback, I have investigated this further. Upon review, I can see that sadly this incident has not been raised to the Patient Care Team for investigation. Contacting the Patient Care Team is the best first step as they will be able to provide further information and ease any concerns you may have. If you could please get in touch with the Patient Care Team directly, they will be happy to further support.
Kind Regards,
Patient Care Team
Good service
Good service, however package inside packaging very bashed, not affected the goods though.
June 1, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with both the service and the product. Providing a great experience from start to finish is really important to us, so your feedback means a lot.
We truly appreciate your support
Reply from Simple Online Pharmacy | Online Doctor
Hi Lisa,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Very Simple Order Process. Good.
Website easy to understand. Information I wanted re a product was very reassuring. Produ t order was good and delivery fast. Good service. Happy.
May 31, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Susan,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Sharon,
Thank you for taking the time to share such wonderful feedback about our service!
We truly value your comments and are committed to providing care where patient safety and wellbeing are always our top priority. We aim to deliver careful, detail-oriented support every time, and it’s fantastic to hear that this was reflected in your experience.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi there,
Thank you for your wonderful review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
Very fast delivery
Very fast delivery.
Made sure all details were correct and done a live picture .
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Alun,
Thank you for your feedback!
We’re glad to hear you were happy with the fast delivery and that everything arrived quickly. It’s great to know the checks and live photo process helped ensure all your details were correct — we aim to make the service both efficient and thorough.
We really appreciate you taking the time to share your experience
Easy and efficient service all round
Easy and efficient service all round. Quick delivery also. Will use again.
May 31, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Hayley,
Thank you so much for your wonderful 5 star review! We're delighted to hear you found our service easy and efficient, and that your order arrived quickly. Your feedback means a lot to us and helps us continue providing the best care for our patients.
If you need any further support, please visit our FAQs page: https://support.simpleonlinepharmacy.co.uk/hc/en-gb
Reply from Simple Online Pharmacy | Online Doctor
Hi PRS,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Nina,
Thank you for taking the time to leave a review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi George,
Thank you so much for your feedback! We're delighted to hear you received prompt service. If there's anything else we can help with, please let us know – we're always here to help.
For further support, you can visit our FAQs page: https://support.simpleonlinepharmacy.co.uk/hc/en-gb
Very good service
Very good service, quick and efficient, easy to access and straightforward.
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Craig,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Straight forward instruction,Quick…
Straight forward instruction,Quick confirmation and delivery
May 31, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Ian,
Thank you for taking the time to leave such a wonderful review of our service! We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
If you are looking for further support, please follow this link to our FAQs support page on our website where you will find the answer to any questions you may have: https://support.simpleonlinepharmacy.co.uk/hc/en-gb
Reply from Simple Online Pharmacy | Online Doctor
Hi,
Thank you for your wonderful review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi there,
Thank you for your wonderful review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
Voucher code did not work
Voucher code did not work, was expecting order in new packaging that could fit through letterbox, sadly courier left heat sensitive item in hot sun only discovered by chance over 90 minutes later (ring doorbell footage corroborates) despite delivery fee incurred.
May 31, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Kay,
Thank you for taking the time to leave a review of our service, and I am sorry to hear of the issues you are experiencing with us.
We understand the frustration that can be caused when our voucher code does not work and that your order was left outside, and I apologise for any inconvenience this may have caused. Following your feedback, I have investigated this further. Upon review, I can see that sadly this incident has not been raised to the Patient Care Team for investigation. Contacting the Patient Care Team is the best first step as they will be able to provide further information and ease any concerns you may have. If you could please get in touch with the Patient Care Team directly, they will be happy to further support.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Suz,
Thank you for taking the time to leave a review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Online ordering really easy
Online ordering really easy, delivery ion time package packed well and discreet, lots of information every step of the way
April 9, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Pauline,
Thank you so much for your kind feedback!
We’re really pleased to hear that you found the online ordering process easy and that everything arrived on time, well packaged, and discreet. It’s great to know you felt well-informed throughout the process too, that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.