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SimpleTexting Reviews 545

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TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and ability to provide clear, thorough explanations. Many people appreciate the quick response times and the overall ease of use of the service, finding the platform intuitive and efficient for their needs. However, some customers also noted issues with unforeseen service interruptions and a lack of responsiveness to their emails. A few other people also raised concerns regarding the transparency of requirements, billing discrepancies, and experienced difficulties with account access and slow verification processes.

What people talk about most

Customer service

Consumers generally express high satisfaction with customer service, often describing it as excellent,... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the team for being helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Service

People report positive experiences with service. Many customers praise the excellent customer service,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rob provided clear, thorough explanations that made my situation easy to understand. He was extremely helpful in guiding us through our options and thoughtfully suggested that the annual plan could be... See more

Rated 5 out of 5 stars

The entire team from start to finish, Edith, Elijah, and Gab were amazing! Strong team and EXCELLENT customer service. Definitely made my teams day a lot better since we were texting one by one. Got... See more

Rated 5 out of 5 stars

The support that we received from Gene was INCREDIBLE. She was very responsive and kept us up to date, even though it was upsetting that we could not use our account during a very busy time. Gene... See more

Rated 5 out of 5 stars

Gab was super helpful, responded quickly even though the AI bot was already giving me tips, and confirmed that I'd gotten my plan changed as easily as I had hoped. Gab was friendly and personable, and... See more

Company details

  1. Software Company
  2. Business to Business Service
  3. Cloud Computing Service
  4. Internet Marketing Service
  5. Telecommunications Service Provider

Written by the company

SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

545 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gab was Gold!!!

Gab was Gold!!!! He went above and beyond to help me understand how to move forward. He sent me template ideas and then even agreed to email everything to me. I really appreciated his help so much.

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

SimpleTexting is the BEST SMS app I've…

SimpleTexting is the BEST SMS app I've used so far. Tried 5-6 other sms app before landing on SimpleTexting. This one has the BEST integration with a phone app. This keeps you on top of everything. Look no further. Best of all. Their customer is very responsive.

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing suppport

The customer support is truly next level!

Very quick and patient staff with detailed explanation of the software, ethical guidelines, and clear instructions.

Setting up the software does take time, but it is worth the investment

August 26, 2025
Unprompted review
Rated 3 out of 5 stars

Customer service has been marginal

Customer service has been marginal, and the promised consultant was never provided. More importantly, system performance has been unacceptable. Critical text messages were delayed due to review holds, resulting in serious disruptions and negatively affecting timely communication.

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

DO NOT sign up

DO NOT sign up. I couldn't cancel for 7 months.

They just blocked me out of my account where I could NOT access anything for 7 months. After I signed up, every time I logged in, it would not let me access any features or even billing info. All I saw was a banner asking me to "chat with support". And when I tried to chat with support, it would go to AI chat agent. So I could NOT even cancel my account.

Do NOT sign up. They will keep taking your money forever.

August 19, 2025
Unprompted review

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