Simplex Group Reviews 197

Kensy is the best for everything always when I need help she is there for me to try to help me

Love their service always

Good service

Kensy has been great with helping us with our compliance.

They are very attentive and always have everything on time.

10/10

Kensy is the BEST 👌 FAST EFFICIENT, ACCURATE, FRIENDLY ALLWAYS WITH A POSITIVR ATTITUDE WITH PLENTY OF KNOWLEDGE !!!

IM LUCKY AND HAPPY TO HAVE HER AS MY AGENT!

Very helpful and fast service
They do there best to help you

Andres Jimeno here at Simplex has been very helpful to my our small motor carrier company WJB since we've enrolled with Simplex. Very professional, respectful and helps us resolve any issue in a matter of time. I really appreciate his dedication and availability to always reach out whenever needed and help fix anything related to our safety compliance. Thank you !

Called their Eld support line. they answered quickly and were able to help me without any runarounds.very good.

PLEASE BEWARE.Carriers stay away from this company. The ELD is faulty. It does not log pre and post trips correctly. When speaking to “customer service “ about the device possibly being faulty. No solutions were given to troubleshoot. The customer service representative hung up on me. Hanging up on paying customers must be a policy of this company for I have been hung up on several times over several different issues. I am in the process of canceling my account with Simplex , but can’t get anyone to answer the phones.

They file with the state department setting up my company and put my name wrong. I corrected it at the state department and was told that I could not get a refund. I started the process in january through march was told countless times that I would have the documents over and over and never received what I paid for. This company, it's a waste of time.
And money, as far as I was concerned. Alejandro in florida does not tell the truth, or will Hey listen.
To get to the answers
Hey, give me bad information over and over

Bad customer service. They are also sending out defective equipment and not willing to help resolve the issue or replace the equipment.

I have been trying to get answers, To cancel my billing, I spent hours talking to Camila, Freddy, Rueben, and outlined what I wanted them to do, I even offered to promote them in my Hotshot Trucking Network, but never got a single response, they changed reps every couple months, I was billed for 5 drivers when I only have two. Still waiting for action, only lies. I don't like to be harsh but they are bordering fraud. I srsly recommend that you stay far away. They have a good sales pitch, I am even skeptical that they are US based, possibly offshore.

THEY RUN MY CREDIT CARD WITHOUT APPROVAL

I NEVER SIGNED ANYTHING WITH THEM

PLEASE STAY AWAY FROM THIS COMPANY

update: 02.19.2025 THE EMAIL THEY PROVIDED IN THEIR REPLY IT'S FAKE. I BEEN TRYING TO CALL THEM AND THEY SEND YOU FROM A PERSON TO ANOTHER AND THAN HANG UP THE PHONE. THEY ALSO DON'T ANSWERS TO THE EMAILS.

WHATEVER YOU DO. DO NOT GIVE THEM YOUR BUSINESS CARD!!!!

Stay away from this company, they have a bad service with a high monetary cost and they do not carry out any management, I have been trying to cancel my service a month ago and they still have not done it, lengthening the process to continue charging, it is a theft.

The worst waste of Money ever spent! Stall and delay lie and then charge. The Only thing they get right is collecting

Charges for services that was never rendered. And lied to about services only to be asked for additional funds. There eld sucks. It doesn’t track logs correctly. It will say u have 4 hrs left and then give u a extra 6. When you log out sometimes it will throw you back on duty. Also they were charging me for ifta when i told them i had someone else doing my ifta, they also charged me for drug consortium when i told them someone else was taking care of that. I guy by the name of Freddy tried to sign me up for their safety compliance i said no, he charged me anyways and i called back for a refund he said he would refund me he never did. A month went by i called back spoke to Freddy he told me that if i didn’t refund they would handle all my safety compliance that they would take care of mvr and job applications for future emplyees and also do my dot audit so i wouldnt have to. So i said ok ill take the service. I was never called or given anything once i called back about a week ago cause i have audit coming up they asked me to send letter i do so they said they would have someone prepare me for audit i said wait i was told you guys would do my audit they said no that 550$ charge . I explained to them about what freddy said. I think freddy was fired be a i can no longer get in contact with him. They had some girl contact me who i wont mention cause she was kind i guess she was my case maneger and all she did was tell me the same stuff the dot audit letter said, and try to get me to pay 550$ for them to represent me telling me u have no time left ur audit is in 4 days which sounds like a strong arm to me, she escalated it to gimmie we went back and forth then he put his maneger on the phone who said they would give me credit for service i paid that they didn’t provide me with which is around 300$ he was supposed to call back but never did. Ive been calling since this morning and cant get a hold of anybody. I believe this company hires employees out of the country cause they all want to use whatsapp. Also companys ive ran for in the past say they cant use me anymore cause simplex has been blackballed by rmis as a fraudulent company so now im losing money…… STAY AWAY FROM THIS COMPANY ALL THEY WANT IS YOUR MONEY AND THEY LIE. When you try and ask for refund they never send it. Im calling my bank next to get every dollar i spent with them back

Watch out for the $120 cancellation fee

I would not recommend this company.

Im extremely lucky I only lost $120.00 for a wire I purchased for an ELD which i end up not using it after all.
Not only they keep it when I return the unused wire and I haven’t received a refund yet, no wonder they were in such a rush to get me to sign some e-docs for services I didn’t need and luckily i never signed.
they have serious issues not answering emails unless is convenient on their part and you get flooded with those and for some reason they don’t answer the phone once they know you’re number.
Anyway, good luck to them crooks.

since i paid them i have not been able to get anyone on the phone to do anything. this company is fraudulent

They are not professional, the sellers are rude and I don't get a quick response. Inefficient
Regret having lost so much money