The representative was easy to understand, and knew the solution to my problem. She walked me through the process and was very helpful. The only glitch was with naming the sensor in question. I am... See more
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Review summary
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Overall, a very good security system. Easy to install, battery life is good and it does make us feel secure. Our largest concern is the more recent costs for add on “parts”. $110 for an outdoor camer... See more
SimpliSafe has been just ok…the service is reliable but it’s pricey and the doorbell camera is not great. I’ve had my outdoor camera replaced 5 times…thankfully, I’m a premium subscriber and they repl... See more
Company replied
SimpliSafe. is not what it used to be. Equipment is not as good, help has deteriorated and the system attempts to be more sophisticated than it is capable of esp as a DIY system. The system and com... See more
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Company details
- #14 of 14 best companies in Security Service
Written by the company
SimpliSafe delivers advanced home security designed to put your safety first. With optional 24/7 professional monitoring, we combine innovative hardware, smart AI, and real people to deliver fast emergency response when it matters most. Our award-winning system is intuitive, effective, and affordable—protecting every inch of your home without long-term contracts or hidden fees. Because everyone deserves to feel safe at home.
Contact info
100 Summer Street, Suite 300, 02110, Boston, United States
- simplisafe.com
3.6
Average
17K reviews
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Love my system!
Easy to install, upgrade, get support and it's mine, so I can take it with me when I move!
April 21, 2026
My only issue is that I continued to…
My only issue is that I continued to get emergency notices for hours after I logged back in to our keypad.
April 21, 2026
May use AI-assist with repliesRead more
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Video Doorbell is JUNK
My door bell does not alert me when someone is at my door. after several discussions with customer service. it still not working properly
April 21, 2026
Reply from SimpliSafe
Hi Frank,
Thank you for taking the time to let us know about this. We’re sorry to hear your doorbell alerts still aren’t working properly, especially after multiple attempts to resolve it.
We’d really like the opportunity to get this figured out once and for all. If you’re open to it, please send us an email at reviews@simplisafe.com, and we’ll work on scheduling a call with you to take a deeper look and get this resolved.
We appreciate your time and the chance to make this right.
The SimpliSafe Team
Lack of true concern when needing support.
Company has gone downhill since I originally got them about 10 years ago. Higher cost for the exact same service. Customer support is only available via a phone call; no email support for minor concerns, adding any additional equipment to your existing system is no longer available in your customer portal, you have to call. Speaking to customer support is just talking to a robot reading a script. Supervisors do not have any true concern. Explain an issue no matter how small or big and all you get is a lack of true concern and "um hum" as a response. They just don't care! On response to adding equipment in the web portal: No You Can't! It use to be there and now it is gone. It is still available in the app. Fix your website!
April 20, 2026
Unprompted review
Reply from SimpliSafe
Hi George,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience over time has felt like a step backward. As a long-time customer, your perspective carries a lot of weight, and we want you to know that we do care about what you’re sharing here.
We understand how important it is to feel heard and supported, and it’s concerning to hear that your interactions have felt scripted or lacking in genuine engagement. That’s not the experience we aim to provide.
We also want to clarify a few things that may help. You are able to add equipment through your customer portal as well as directly on SimpliSafe.com. If you prefer written communication, we do offer chat support through our website and the SimpliSafe mobile app. You can also reach out to us on Facebook, Twitter (X), Instagram, or through the SimpliSafe Community.
Our goal is to make it as easy as possible for you to connect with us in whatever way works best for you.
We truly appreciate you taking the time to share this, and we hope to improve your experience moving forward.
The SimpliSafe Team
Always there.
April 16, 2026
Simplisafe is simple to install
I just installed Simplisafe in my new home. We had it in the old house and I forgot how easy it is to install and how intuitive it is when getting started. It just works!
April 16, 2026
After purchasing a new series 2 outdoor…
After purchasing a new series 2 outdoor camera, and solar panel several weeks ago...still having issues with solar panel keeping battery charged. Simplisafe has sent me a new battery, solar panel and recently a new camera....still not keeping battery charged. I have to replace battery at least once a week to keep online.
Customer service reps are hard to understand and make me repeat the situation over and over again...they don't seem knowledgeable of the product they represent. Very frustrating considering I have 2 other outdoor cameras that run off of solar panels that don't give me any issues with batteries dying at all since installing them years ago! These are also simplisafe cameras , batteries and solar panels...1st series. Maybe simplisafe should stick with original cameras and give up on series 2 products.
April 16, 2026
Reply from SimpliSafe
Hi Ray,
Thank you for taking the time to share your experience. We’re really sorry for the ongoing frustration this has caused, especially after going through multiple replacements without seeing an improvement. We can absolutely understand how disappointing that is, particularly when your previous generation cameras have been working reliably for years.
We also apologize for the experience you’ve had with support. Having to repeat yourself and not feel confident in the guidance you’re receiving only adds to the frustration, and that’s not the level of service we aim to provide.
One thing we’d recommend checking is the connection between the solar panel and the camera. Please make sure the solar panel power adapter is pushed firmly into the camera so it is fully snug and secure, as a loose connection can impact charging performance.
If the issue continues, we’d really like the opportunity to take a deeper look into this with you and make sure we get to the root of the problem.
We appreciate your patience and your honest feedback.
The SimpliSafe Team
Always available to troubleshoot issues.
April 16, 2026
The service tech was outstanding.
April 16, 2026
Great service
April 16, 2026
Great customer service and great…
Great customer service and great product. Ease of use and setup.
April 16, 2026
Great service and at a decent price.
April 16, 2026
I have been a SimpliSafe Customer for…
I have been a SimpliSafe Customer for about nine years and I'm very satisfied with all the service and support they given me over those nine years. Nothing to complain about.
April 16, 2026
Great security company
Always able to speak with a "live" person. My questions or concerns are answered quickly and completely. I am very satisfied with their equipment and service.
April 16, 2026
Always help me nicely and efficiently…
Always help me nicely and efficiently to resolve issues.
April 16, 2026
We've had the system for many years…
We've had the system for many years now. I am very satisfied. The replacements are free. I add more items from time to time. When I can't figure something out, they are very helpful on the phone. Very happy with all the products.
April 16, 2026
They are great with there service.
April 16, 2026
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