SimpliSafe Reviews 16,944

Had an issue with my smart lock
Justin was a great help and solved all my issues and concerns

They comped me a new camera when they couldn’t fix my old one!

RogerT. Was professional and exceptionally helpful handling by issue. He was very patient working with a
a 83 yr. old yeat old person who was not tech savvy.
Because he was so patient and helpful the issue I phoned about was completely taken care of!

We had an issue with our Video Doorbell Pro glitching and triggering doorbell notifications when nobody was pressing it. We spoke with Deidre who was able to assist us in getting a free replacement doorbell unit quickly and amicably. We appreciate the custom service

Had been having trouble with a camera on a system we installed in August 2024. When I spoke to Alexander A. He was able to order me a replacement camera under warranty so no cost to me. Very happy with thus experience.

My motion sensors and keypad went offline after a system update. I'm out of town and was concern about the rest of the system. I spoke to Alexander A who review my system and assured me that the remain part components were okay.
Thank you,
Alexander

Nathan was very helpful with my issue ans resolved it in a professional and quick manner

jnelle went qbove and beyond in helping me with the issue of my non working outdoor camera

I had an issue with a camera doorbell and had a tech by the name Umar who went through the trouble shooting process with me. Umar was very thorough in trouble shooting the device and determined the camera doorbell was not functioning properly. Umar was very knowledgeable and was great to deal with. People like Umar is why I have been a long time customer of Simply Safe. Thanks Umar for all your help

I had the best experience, I worked with Nathan and he was incredibly helpful and my issue was fixed. I will definitely recommend to anyone and everyone I know!

I had some things that were not responding and we needed a new sign ,We are both rather old and not real good at computers and such,but a young man Tristan helped us,he was so patient with us and walked us through everything,Wondering experience.thank you

had service for over 3 years, units got more unreliable over time, customer & tech support were appalling, order expensive replacement parts which never worked

Talked to Asia and another guy got my issue done within minutes

Today I spoke with Nathan H for help with my smart lock. I have had quite a few issues with these smart locks since I went with Simplisafe so I’ve been on the phone many times with customer service. Today’s experience was by far the best I’ve had with anyone from this company.

First let me say that my experience with your agent Nashayia, which is a live human agent, was one of the best people I have ever had the pleasure of calling for help. I will rank her as a 5 plus.
As for your AI agents, I called in twice and was handed over to eleven separate AI agents that was a total waste of my time. Everyone of the agents sent me a message that they could not answer my question since it was not allowed to answer non-SimpliSafe questions. I was sure that the problem was with the keyboard. Nashayia confirmed this to be the case. I would have to rate your AI agents as a complete 0 as all eleven agents were a total waste of time. They did not offer a single answer to the problem.
Sincerely;
Duke Drinkard

Excellent service,Tristan J was very helpful !!!

I will say I think all internet devices can be jammed from malicious characters

We spoke to an intelligent and knowledgeable agent about a problem with our SimpliSafe cameras. Tristan J. Was very helpful and patient with us. He spent time explaining the issues we were having and gave us great information on how to resolve the issues. He was pleasant and a joy to speak with. What an impressive and articulate young man. Thank you Tristan!

Your Tech Roger T. deserves a raise. He was very helpful, polite and cordial, and was very knowledgeable about the products he sells. Kudos to Roger T.!

Roger T. was a pleasure to talk to, listened to my needs and quickly placed an order for a new key fob for security system. Quickly and efficient. Thank you Roger T.

D-ann was wonderful and went above and beyond. I initially called to request a change in color for a smart lock, and beyond making that change painless for me, she ran a system check and found I was accidentally paying for my old service at an old address. She promptly got that cancelled with charges refunded and applied a discount to my order based on the promotion I'd used to set up my new location's system. 10/10 customer service for thorough approach & catching an error I wouldn't have caught for maybe another month & saving me money in the process!