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Backbone Reviews 

4
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TrustScore 3.5 out of 5

3.7

Business and IT Consulting Agency
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Company details

  1. Business and IT Consulting Agency

Written by the company

Backbone helps growing UK businesses simplify their IT, strengthen their security and get more from the technology they already pay for. We work with small and mid-sized companies, typically 50 to 250 staff, who need proper IT, connectivity and cyber security but don't have a large internal team to run it. That's where we come in. We take care of it for you. Our approach is Microsoft-first. Rather than selling you more tools, we activate and manage the security features already sitting inside your Microsoft 365 environment, then keep improving them through regular reviews, reporting and proactive fixes. Most clients are up and running in days, not months. We're an SME ourselves, so we understand the pressure to control costs while still growing. No jargon, no queues, no long contracts to get started. Simplify IT. Unlock growth.

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3.7

Average

TrustScore 3.5 out of 5

4 reviews

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3.7

All reviews

(4)

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Rated 5 out of 5 stars

Great customer service 👍

We been using Backbone managed fibre broadband services for almost 3 years and I personally like their customer service, they always pick the phone to get the things right at first hand and provide the immediate solution. When we had some minor issues, they were resolved in a timely manner. Their team came few time to visit our office in person to make sure the things are working properly, rather being stuck on lengthy phone call and multiple emails. I personally enjoy their customer service.

June 24, 2024
Unprompted review
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Rated 4 out of 5 stars

Network services

IT services have been managed professionally to our expectations. Network had been stable and reliable since Backbone took over our IT services

May 31, 2024
Unprompted review
Rated 4 out of 5 stars

We have been working with Backbone…

We have been working with Backbone connect for over 7 years now. Our cloud platform is hosted in their Data Center, we also recommend our clients to them for Business Broadband and Manged Buildings, customer service has always been spot on. When we have had issues, they were resolved in a timely manner. This is a UK Based company with offices in Central London and you can go and visit them in person rather than be stuck on a phone line to an offshore call center.

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

As soon as we cancelled our contract

As soon as we cancelled our contract, stopped service with no refund.

After a 3 year contract of overpaying on services that we found out weren't even fully provided, Backbone Connect ceased to provide us service and also refused to refund us for the service that we had already prepaid for, after 6 months of trying to get a reasonable response, I am still waiting.

March 27, 2023
Unprompted review

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