Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more
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Review summary
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Reviews shaping this summary
Simply Business is very helpful in finding the right E&O insurance policy for my business. I was informed that my previous insurer would not be offering the policy I had after the term expired, so I l... See more
Quick easy and a price that was less then half of other companies. I had insurance in 20min and never received any type of spam calls or emails thats just as important to me as saving money.
The Simply Business Process took all of the work out of "shopping for insurance." I basically filled in the blanks, and instantly had 4 solid quotes. I followed up with a phone call to the company to... See more
Company details
- #34 of 37 best companies in Insurance Broker
- #21 of 23 best companies in Business Insurance Company
Written by the company
Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.
Contact info
53 State St, Boston, MA 02109, United States
- kendra.johnson-albritton@simplybusiness.com
- simplybusiness.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Simply Business US
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience, at this time I see we have connected with you to provide policy support. If you have any additional questions or need further clarification, please don't hesitate to reach out to us at service@simplybusiness.com please include your account information and Trust Pilot review.
The experience was easy when I got the…
The experience was easy when I got the right agent to Help me. Bruce Mele was patient, professional and knowledgeable . [
August 20, 2026
Interface was user friendly and quick
Interface was user friendly and quick. Overall painless experience.
August 20, 2026
Get other insurance
Honestly this is the worst insurance I had. The waiting time for customer services is always more than 40 minutes every time I call. This is horrible. The only thing good is that is affordable.
August 19, 2026
Unprompted review
Reply from Simply Business US
We sincerely apologize for the frustration you’ve experienced. To help us investigate this further and provide assistance, we’ll require some additional information from you. Can you please email us at service@simplybusiness.com so we can locate your account? Please include your account information and review.
over 2 hrs on hold
over 2 hrs on hold, no one answered, then my phone lost connection.
August 19, 2026
Reply from Simply Business US
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service and appreciate your patience. It does look as though one of our customer service agents resolved your issue. If you have any additional questions, please don't hesitate to reach back out to us at service@simplybusiness.com, please include your policy information.
New customer
New customer, the process to purchase liability insurance was quick and everything was explained clearly. Have not made a claim, so I have no comment on that, I hope we never have too!
August 19, 2026
Requested coi for workers comp agent…
Requested coi for workers comp agent told me it’d be woth me same day its Been a week
August 13, 2026
Reply from Simply Business US
We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. Our customer service team has completed your request to resolve the matter and appreciate your patience throughout the process.
If you have any further questions or concerns, please don't hesitate to reach back out.
Excellent Service and Affordable Business Insurance
I had an excellent experience with Simply Business! They helped me find very affordable insurance quickly, comparing options from multiple competitors to find the best price for my business. The person I spoke with was extremely helpful, friendly, and knowledgeable. I truly appreciate how they helped me take care of an important business need right when the opportunity came up. Highly recommend service!
August 12, 2026
A real pro
I needed insurance for my LLC and clicked on the link that Tailor Brands has on their website. After receiving their quote I thought it was kinda high and it didn't cover everything I requested. I requested a quote from Simply Business and Carey called me to discuss my options. She provided several companies but when I said that I needed E&O as well that narrowed it down to 2. I got all the coverage I need for a reasonable price. 5 stars, because 6 isn't an option.
August 13, 2026
Unprompted review
Great for my small business!
I was worried about getting insurance for the first time, but simply business made it an easy smooth process!
August 16, 2026
Exelent good service
August 16, 2026
Excellent Experience
Camila Oliveira was excellent and knowledgeable. I felt like I was building a business with a trusted partner and she made the transaction seamless and easy. You need to keep her on your team.
August 15, 2026
Starr was amazing
Starr was amazing , helpful , courteous. I got exactly what I needed.
August 15, 2026
Took payment in full for a year
Took payment in full for a year, sent a COI... Then an hour later rejected the policy and denied coverage.... Promised to reimburse in full, still waiting for that to happen...
August 14, 2026
Reply from Simply Business US
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you have experienced.
Our customer service team has completed your request to resolve the matter and appreciate your patience throughout the process. If you have any further questions or concerns in the meantime, please don't hesitate to reach back out.
Great price and fast
Great price and fast. Was able to purchase online within minutes
August 15, 2026
Fast response with clear answers to…
Fast response with clear answers to all.of my questions.
August 15, 2026
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