Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more
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Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.
Contact info
53 State St, Boston, MA 02109, United States
- kendra.johnson-albritton@simplybusiness.com
- simplybusiness.com
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Replied to 97% of negative reviews
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Great supportive and professional staff!
Easy peasy experience
Easy peasy experience. Got business insurance same day and at a GREAT price. They beat every other quote I got.
It was very easy to get through,not…
It was very easy to get through,not complicated at all and very reasonable!
As a Small Business owner
As a Small Business owner, the Business Side of business can be so uncomfy and overwhelming to navigate, but Amy Woodard made this part of it quite easy and actually enjoyable, which you can imagine is not an easy thing to do haha.
I will be referring Simply Business to anyone I know needing insurance, solely based off the level of kindness and care Amy Woodard has shown me as a customer. Simply Business is blessed to have her on their team.
You cancelled my insurance over me…
You cancelled my insurance over me cleaning houses and taking any trash with me that is in the house. I only clean empty houses. I am still waiting for my refund.

Reply from Simply Business US
Outstanding
Everything, the person I spoke with was very informative and helped me get the right insurance and the price was great. Just hoping it doesn't go up every year like other insurance does.
⭐☆☆☆☆
⭐☆☆☆☆
I have been trying to purchase insurance through Simple Business for over a month, but their website has not been working the entire time.
To make matters worse, every time I contact customer support by email, my request is automatically closed without any real help or solution.
English is not my first language, so calling is very difficult for me. That’s exactly why I need the website to work or for customer support to actually respond to emails instead of closing them.
This has been an extremely frustrating experience. A company that sells insurance should provide reliable customer service and a functioning website. Unfortunately, I received neither.
If you haven’t fixed the website yet, please don’t tell people it’s working and ask them to try again. I tried again, and it still doesn’t work. The process gets stuck at the step where I need to confirm my business address.

Reply from Simply Business US
Easy, Affordable, & Quick….
The entire process was easy, straightforward, and took a minimal amount of time. Policy options shown provided me the opportunity to evaluate cost comparisons quickly and efficiently. Finalizing the plan enrollment was quick and all needed documentation was available immediately after completion of the enrollment process. This was a great experience and proved to be a valuable resource for small business owners such as myself.
Simply - Simple
Simply Business US, was simple to work with. Started and completed in minutes. Easy to understand and satisfied with the process. Will use again when needed.
I gave two stars because still waiting for coverage questions to be answered
I gave two stars because the communication during the sign-up process was very disappointing. My first call was disconnected. When I called back, I was given information that did not appear to be accurate. I then sent an email and received no response.
I ultimately purchased the general liability policy and sent another follow-up email, but I still have not received a reply. This experience makes me concerned about the level of service I would receive if I had an urgent policy question or needed assistance with an actual insurance claim.
Insurance depends on trust, accuracy, and timely communication. I hope Simply Business improves its responsiveness and follow-through with customers.

Reply from Simply Business US
easy and fast
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