SimplyGames Reviews 

15,945
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I'm trying to get away from relying on Amazon so much, it's so easy to worry that a company like SimplyGames won't deliver your game on time whereas Amazon most likely would. Well, those worries have... See more

Rated 5 out of 5 stars

Another perfect transaction with the Simply Games team. Pre-ordered Spiderman 2 for PS5 back in July. DLC code was transmitted on Thursday, ahead of the release date and the game arrived p... See more

Rated 1 out of 5 stars

My Blu-ray collection never turned up. Royal Mail apologised that the item had been incorrectly tracked to my house. After several emails to Simply Games explaining that the postman had not delivered... See more

Rated 5 out of 5 stars

Have used simply games for a while now, I should have left this review a long time ago. My most recent order was placed at 11am on a Monday, dispatched by 3pm same day and arrived next morning. Thi... See more

Company details

  1. Video Game Store
  2. also in
  3. Gaming service Provider
  4. Software Company

Information provided by various external sources

Originally launched in 1998, SimplyGames is one of the longest-established and most successful online retailers of video games, accessories and consoles. Recognised for its excellent service levels, SimplyGames has won multiple business awards, including MCV's 'Best Online Games retailer' in 2013, 2014 and 2015. We despatch thousands of orders every week and have literally millions of satisfied customers. Thank you for helping to make our business such a wonderful success.


Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(15,945)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered Gothic 1 remake for…

Ordered Gothic 1 remake for Xbox….didn't get it for release day, and they don’t seem to reply to any messages…really poor customer support.

Still waiting today for any reply or the game itself

June 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered an item

Ordered an item, it said ‘1st class delivery, between 1-3 days’. It’s been 4 days, no update, no reply to my email, poor customer service. Probably got scammed and won’t even get my item.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Out of the blue these guys....

When you want a thingy and the seller gets you a perfect condition thingy you can only give them a like.
Their staff may be packaging that perfect thingy at the end of a cattle prod and you would not know the difference.
I hope it is all sweetness and light over at Simply Games.
Onwards and upwards. :)

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Games

I've been using simply games for .years. have never been let down the games I've received are all gd and cheaper than most companies. you received a first class service

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Simply Games that don't arrive on release day

I should have known, this is the second time this has happened. Ordered a game with a known release day, well in advance and it hasn't come on the release day. Pretty sure it'll be blamed on Royal Mail (standard go to excuse) so here's a tip: don't ship with Royal Mail or, send it to them two days before the release day... And these smaller companies wonder why Amazon is used so much...

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and Unethical Business Practices

I placed an order for Paldea Evolved booster box at a fair price, only for the seller to cancel it without any explanation. At first, I assumed it was a mistake—until I saw the exact same item relisted shortly after at a much higher price. This kind of price-gouging is incredibly frustrating and unprofessional. If they made an error in pricing, they should own up to it instead of wasting customers’ time.

They never once explained what had happened and left me feeling very frustrated.

I won’t be shopping here again, and I’d caution others to be wary of their business practices. If you’re looking for a reliable and honest seller, I’d recommend taking your business elsewhere.

April 1, 2025
Unprompted review
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Rated 2 out of 5 stars

but…

Ordering and price were great but that’s 5 days now and still nothing delivered have to wait 10 to complain and then even longer for them to investigate
Used many times in past and all been great but let down this time so far

Update: Game never arrived at all sent email to them and got a refund 6 days later . Would have preferred the game but never got offered it just a automated reply of refund issued

February 3, 2025
Unprompted review

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