Simply Insurance Services LTD Reviews 

1,082
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for being exceptionally helpful, polite, and professional, ensuring that every annual renewal process is completely smooth and hassle-free. People also highlight the brilliant customer service, clear explanations, and competitive pricing, making it very easy to secure the exact insurance protection needed for their businesses. Consumers consistently express satisfaction with how promptly their policies are arranged and how thoroughly all questions are answered by the team. Some reviewers were not happy with costs, mentioning that renewal quotes and insurance premiums kept increasing year on year or became more expensive during their time with the business.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and clear... See more

Service

Clients share positive opinions on service, highlighting quick responses and professional assistance.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and professional... See more

Price

Customers consistently report satisfaction with the pricing, highlighting fair quotes, competitive rates, and... See more

Subscription

People report positive experiences with subscription renewals, highlighting polite and efficient assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Gabrielle about my renewal and it was a smooth process. I’ve been with this company for 3 years now and it’s gone down considerably in price each year. When I phoned I was immediately ans... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Simply Insurance for my motor trade policy for three years now… that’s three years they have been not just slightly, but considerably cheaper than the opposition; and a more complete po... See more

Rated 5 out of 5 stars

Renewing my motor trade insurance was really nice and easy with out any hassle I have been with them for 5 years plus now and I don’t wanna change them at all.Ian Brosan helped me with renewing today... See more

Company replied

Rated 5 out of 5 stars

Called today to renew my motor trade policy, spoke to Chris who ran through my requirements with me & got me a brilliant level of cover at a great price! Been using simply for years & can't fault them... See more


Company details

  1. Insurance Broker

Written by the company

Welcome To Simply Insurance. We Specialise In Motortrade, Fleet, Courier, Motorbike And Commercial Insurance And More.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(1,082)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The smoothest service I’ve ever had

The smoothest service I’ve ever had, also they was great on beating other quotes. This is my 4th year with these guys and they’ve never let me down. Thanks

March 16, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Ali,

Thank you for your fantastic review. We’re delighted to hear that everything went so smoothly — and even more pleased that we could beat those other quotes along the way. Four years of trust means a great deal to us, and we’re proud to have never let you down. Thank you for sticking with us, we’ll keep doing our best to make year five just as seamless.

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Hassle-free and excellent communication throughout, especially with Chris - thank you!

March 13, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Nicola,

Thank you for your wonderful review. We’re delighted to hear that working with our team was such a smooth, hassle‑free experience — and that Chris kept everything on track with his usual flair. He’ll be chuffed to know he earned a special mention. We truly appreciate your kind words and look forward to making your next experience just as seamless.

Rated 5 out of 5 stars

Very easy and pleasant experience…

Very easy and pleasant experience dealing with Chris.

March 13, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Elenor,

Thank you for sharing your feedback. We’re delighted to hear that your experience with Chris was both easy and pleasant. He’ll be very pleased to know his support made such a positive impression. We appreciate you taking the time to let us know

Rated 5 out of 5 stars

Good communication and helpful…

Good communication and helpful advisers. Chris was particularly helpful in getting the renewal sorted promptly. It is so much better to be able to speak to a person than try to deal with a useless AI online.

February 19, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Tyke,

Thank you for your thoughtful review. We’re delighted to hear that our communication and advisers made the process smooth for you. Chris will be especially pleased to know his prompt support stood out. And we couldn’t agree more — speaking to a real human can make all the difference, even in a world full of chatty AIs. We truly appreciate your feedback.

Rated 5 out of 5 stars

Excellent service from Gabrielle

Excellent service from Gabrielle
Many thanks

March 9, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Dean,
Thank you for your lovely review. We’re so pleased to hear Gabrielle took great care of you — your feedback is truly appreciated.

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Rated 5 out of 5 stars

Excellent service

Excellent service

March 9, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Afrim,
Thank you so much for your kind words. We’re delighted to hear you received excellent service, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Insurance renewal

Very swift process

March 6, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Mimoza,
Thank you for the great feedback! we’re glad the process felt swift and smooth. Efficiency is our favourite sport, and it’s brilliant to know we delivered.

Rated 5 out of 5 stars

Good customer service

Customer trust guaranteed due to excellent customer service

March 2, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Kamal,
Thank you for the lovely feedback! we’re thrilled our service earned your trust. We’ll keep doing what we do best! making things simple, clear, and genuinely helpful.

Rated 5 out of 5 stars

Great service

My fleet insurance was due for renewal and was contacted by Chris to let me know and to go through the renewal process with me. I wanted to make some changes so he promptly looked into different options for me and gave me a couple of policies to choose from. Overall, a great service.

February 6, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Jess,
Thank you for sharing such a great review — we’re thrilled to hear your renewal went smoothly. Chris will be delighted to know his timing, options‑hunting, and all‑round efficiency hit the mark.
We like to think of him as our in‑house insurance detective! give him a change you want to make, and he’s off investigating solutions before you’ve even finished your coffee. It’s brilliant to hear that his efforts made the process easy and clear for you.
Thanks again for choosing us and for taking the time to leave this feedback. We’re always here to keep things simple when renewal time rolls around.

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Rated 5 out of 5 stars

Excellent service from Jack

Jack was very professional, knowledgeable, and extremely helpful throughout the process. He returned calls promptly, followed up on everything as promised, and made the whole experience straightforward and stress free!
It’s refreshing to deal with someone who is efficient, clear, and genuinely on top of things. Great service all round. Thanks again, Jack.

March 5, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Ed,
Thank you for such a brilliant review!. We always aim to keep things smooth, clear, and pleasantly drama‑free, so hearing that Jack delivered the full “stress‑free experience” is music to our ears.
He’ll be chuffed to know his prompt calls, sharp knowledge, and all‑round efficiency didn’t go unnoticed. We’ve always suspected he runs on some sort of secret productivity superpower.
Thanks again for the kind words and for choosing us.

Rated 5 out of 5 stars

Great service

Great service

March 2, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Pul,

Thank you for your lovely review. We’re truly grateful and delighted to know you had a great experience.

Rated 5 out of 5 stars

Agent Sam Sheed was really good and…

Agent Sam Sheed was really good and supportive.

February 4, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Rosi,
Thank you for your kind review. We’re very pleased to hear that Sam took great care of you—though knowing Sam, we can’t say we’re surprised! We appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Excellent

I used Jack today to take my insurance out for another year, he was very helpful & went over & above my demands in a prompt manner! Thankyou.

February 27, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Peter,
Thank you for the brilliant review. Jack clearly put on his superhero cape today and handled your renewal faster than we could brew a cup of tea. We’re thrilled he went above and beyond for you!

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Rated 5 out of 5 stars

Gabrielle Was very helpful today to…

Gabrielle Was very helpful today to renew my insurance policy 👍

February 26, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Des,
Many thanks for your feedback. Gabrielle took the reins on your renewal and steered it home without a wobble—just how we like it. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I recently renewed my vehicle insurance…

I recently renewed my vehicle insurance and had a fantastic experience with Mel at PIB Insurance. The whole process was quick, straightforward, and completely hassle-free. Mel was professional, friendly, and took the time to explain everything clearly, making sure I had the right cover at a competitive price.

Excellent customer service from start to finish nothing was too much trouble. I’d highly recommend Mel and PIB Insurance to anyone looking for helpful, reliable support with their insurance. Thanks again for making my renewal so easy!

February 20, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Jazz, Thank you for your thoughtful review. We are delighted to hear that your renewal experience was handled smoothly and that Mel provided the professional, clear, and attentive service you deserved. Your recommendation is greatly appreciated, and we are grateful for your kind words.

Rated 5 out of 5 stars

Gabrielle

I spoke to a lady called Gabrielle she answer all my questions and arrange my insurance with problems

February 19, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Trevor, Thank you for taking the time to share your feedback. We are pleased to hear that Gabrielle was able to address all your questions and arrange your insurance without any difficulties. Your comments are greatly appreciated.

Rated 4 out of 5 stars

Gabrielle was most helpful

Gabrielle was most helpful, quick and polite over the process. Everything sorted quickly and at a good price. Would recommend.

February 19, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Paul, Thank you for your review. We’re glad to hear Gabrielle was able to assist you so well.

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Rated 5 out of 5 stars

Been with them for last 8 years never…

Been with them for last 8 years never had a problem and always friendly Gabrielle was brilliant. And very professional.

February 19, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Scott, Thank you for your kind review. We truly appreciate your loyalty over the past eight years, and we’re delighted to hear that Gabrielle assisted you so brilliantly and professionally.

Rated 5 out of 5 stars

Mel dealt with my renewal very helpful…

Mel dealt with my renewal very helpful and efficient.👍F

February 19, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Raymond, Thank you for your review. We’re delighted to hear that Mel was able to assist with your renewal in such a helpful and efficient way. Your feedback is truly appreciated

Rated 5 out of 5 stars

Gabrielle was very helpful and sorted…

Gabrielle was very helpful and sorted me a great quote on my trade policy for another year

February 18, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi William, Thanks so much for your review. We’re really glad Gabrielle could help and get you a great quote for another year. We appreciate you sticking with us.

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