I cannot speak for every customer service agent or personnel but I can confidently speak with chest about one person by name Jam. He is so professional, patient and efficient. I have a knack of pick... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My beautiful bride and I started taking NMN & TMG gear everyday since 24th March and we both began feeling the positive effects within the first week. More energy and less need for an afternoon pick m... See more
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Review: I have religiously taken this yummy tasting Collagen Powder every day for nearly a year and in that time I have noticed an increase in the overall appearance of my skin - face, hands, body - a... See more
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So I have given this some time to do its thing and let my body absorb it and see what if anything changed. Now given im only a short while into this, but already I'm feeling the energy levels really p... See more
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Company details
Written by the company
We make premium supplements for brain performance, recovery and anti-ageing. Developed by our in-house science team, Made in NZ and rigorously multi third-party tested. Our purpose is to help you feel, look and be at your best, every day.
Contact info
Suite 14031, 17B Farnham Street, Parnell, 1052, Auckland, New Zealand
- hello@simplynootropics.com
- simplynootropics.com
4.7
Excellent
758 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Unfortunately Genius Sleep didn’t work for me but customer service was amazing at processing my refund. They were understanding and processed the refund very quickly. Fabulous customer service.
April 17, 2026
Unprompted review
Reply from Simply Nootropics
Hi Lyndabird,
Sorry Genius Sleep wasn't the right fit, but it's really lovely to hear the team made the process as smooth as possible. That's exactly how it should be.
If you ever want to explore other products that might suit you better, we're always happy to help.
-Samantha
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Have an issue, They'll sort it!!
My order went missing with the courier. The team has been amazing. Kept me in the loop, each day gave me an update, and sorted the issue without any hassles.
April 17, 2026
Unprompted review
Reply from Simply Nootropics
Hi Renee,
Thanks so much for sharing this. A missing order is never ideal, but we're really glad the team could keep you updated every step of the way and get it sorted without any added stress on your end.
If you ever need anything, we're always happy to help.
-Samantha
Genius Sleep. It helps!
Review: You know that feeling when you're physically and mentally tired, you hit your bed thinking you'll crash, but no, you can't turn the switch off? Genius Sleep helps, it really does. I go off to sleep without the endless tossing and turning. Now a regular part of my sleep hygiene
April 18, 2026
Unprompted review
Reply from Simply Nootropics
Hi Kevin & Vickie,
Thank you for this! That feeling of being exhausted but unable to switch off is one of the most frustrating things, so really glad Genius Sleep has helped you find that off switch. Welcome to the sleep hygiene club!
If you ever need anything, we're here.
-Samantha
Great products and excellent customer…
Great products and excellent customer service
April 16, 2026
Unprompted review
Reply from Simply Nootropics
Hi Sandi,
Thank you! Short, sweet and means a lot. Really glad both the products and our team have hit the mark for you.
If you ever need anything, we're here.
-Samantha
This company really delivers
This company really delivers
Great products
Fantastic service
Prompt replies
Understand any issues I asked about
You will not be disappointed
April 10, 2026
Unprompted review
Reply from Simply Nootropics
Hi Erika,
Thank you so much for this! Really glad we could deliver on all fronts for you. Reviews like yours genuinely mean a lot to the whole team.
If you ever need anything, we're always here.
-Samantha
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Life changing
I’ve been using the orange, green and black tins for a year now and absolutely life changing for a menopausal woman otherwise known as an empress and a goddess!
April 17, 2025
Unprompted review
Reply from Simply Nootropics
Hi Jacqueline,
Thank you for this! An empress and a goddess indeed, and a year in with all three tins is seriously impressive dedication. So glad they've made such a difference for you through menopause, that means everything to us.
If you ever need anything, we're here.
-Samantha
Great Product
Easy and fast delivery , excellent product I tried it and once I finished it I decided to continue using this product….user friendly….. very happy with it.
April 16, 2026
Unprompted review
Reply from Simply Nootropics
Hi Fran,
Thank you for this! Really glad the delivery was smooth and that you enjoyed it enough to keep going. Welcome to the long-term crew! If you ever need anything, we're here.
-Samantha
Customer service is superb
Customer service is superb! Had an issue with recent shipment but was immediately resolved and acted upon!
April 15, 2026
Unprompted review
Reply from Simply Nootropics
Hi Hyacinth,
Thank you for taking the time to share this! Sorry you had a hiccup with your shipment but really glad we could get it sorted quickly for you. That's always the goal.
If you ever need anything, we're here.
-Samantha
I am absolutely amazed at how wonderful…
I am absolutely amazed at how wonderful this company and its people are to deal with. I ordered some of their great products, but after talking with my specialist there was a concern with me taking them due to a prior serious medical issue. I was disappointed to say the least, but upon reaching out to the company they were very helpful. They were actually amazing! They responded very quickly and I was able to obtain a refund. They really do care about their customers! I hope further down the road I might be able to try some of the products!
April 15, 2026
Unprompted review
Reply from Simply Nootropics
Hi Lori,
Thank you so much for taking the time to share this. Your health always comes first, and we're really glad we could make the process easy for you given the circumstances.
We hope things go well with your specialist and that one day the timing is right for you to give our products a try. We'll be here when that day comes!
-Samantha
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Outstanding Customer Care
I have nothing but praise for the outstanding Customer Service. When I have questions or problems they have replied immediately and are so helpful. When I had a bit of a crisis they responded with kindness, thoughtfulness and helpfulness. They are REAL people on the end of the phone or email with REAL care and assistance. They are amazing in a world of usually automated replies and no service businesses.
April 15, 2026
Unprompted review
Reply from Simply Nootropics
Hi Michelle,
Thank you for this, it genuinely means a lot to the whole team. Being real humans who actually care is something we take seriously, so hearing that it comes through the way it did for you is everything.
So glad we could be there when you needed it most. If you ever need anything, we're always here.
-Samantha
Extremely quick response
Extremely quick response! After experiencing an issue, the customer service team was very efficient in getting everything sorted for us. My concerns were addressed and resolved promptly.
April 15, 2026
Unprompted review
Reply from Simply Nootropics
Hi Melissa,
Thank you for taking the time to leave this! Really glad the team was able to get everything sorted quickly for you. That's exactly the experience we always aim for.
If you ever need anything else, we're here.
-Samantha
This product is a game changer🙏
This product is a game changer.
Feeling the effects of Peri Menopause in my early 40's, the drastic changes to my energy levels came hard and fast.
Being a relatively active / fit person, I felt defeated by my 'new normal'.
Although discerned about health products that state big claims, I started taking Simply Nootropics NMN (drawn to the advertising & made in NZ!).
Super hopeful this product could help me combat the fatigue I don't normally have, and low energy that now impacted my days.
A few weeks in, it truely did do as it promised!.
Returning to my daily routine / work / gym with renewed energy - I'm so thankful!.
The Customer Service is outstanding, professional and caring - no concern dismissed.
Highly recommend.
Thankyou team👏
March 1, 2026
Unprompted review
Reply from Simply Nootropics
Hi Faye,
Thank you so much for sharing this. Going through perimenopause and feeling like your energy has been pulled out from under you is genuinely tough, especially when you've always been active. Knowing that NMN has helped you get back to your routine, your work, and the gym means a lot to us.
Your experience will no doubt resonate with others going through something similar, so thank you for taking the time to write it out so honestly.
If you ever need anything, we're always happy to help.
-Samantha
I got turned around while ordering
I got turned around while ordering and needed help after the fact. They were very personable in doing business and straightened out the situation.
April 13, 2026
Unprompted review
Reply from Simply Nootropics
Hi Richard,
Really glad we could get that sorted for you. Ordering hiccups happen, and it's always our goal to make sure they're resolved quickly and without any fuss.
If you ever need anything else, don't hesitate to reach out.
-Samantha
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Happy Camper here!
I’m very satisfied with Siah and the entire Simply Nootropics team for their quick response and efficient resolution of my queries. Having worked in customer service myself, I’m genuinely impressed by how prompt and appropriate their responses are. On top of that, I absolutely love their products—they’re exactly what I’ve been looking for.
April 14, 2026
Unprompted review
Reply from Simply Nootropics
Hi Sadie,
This made Siah's day, I'm sure! Coming from someone with a customer service background yourself, that means a lot to the whole team.
So glad the products have been a good fit for you. If you ever need anything, we're here.
-Samantha
I've been taking my NMN Powder now for…
I've been taking my NMN Powder now for 5 days and can honestly say I already feel better than I ever have in a long time. Im 50 now and going through menopause for the last year. Today I woke up and noticed a bounce in my step, my mood was more uplifted, sleep has been more solid also. Love having my powder in a fruit smoothie
April 14, 2026
Unprompted review
Reply from Simply Nootropics
Hi Carryn,
Thank you so much for sharing this! Only 5 days in and already noticing a bounce in your step, better mood, and more solid sleep, that's wonderful to hear, especially after a tough year with menopause.
The fruit smoothie idea is a great one too! If you ever need anything, we're always happy to help.
-Samantha
NMN is working for me
At the age of 74, NMN is the first supplement I am using and will continue to use. It has noticeably improved my energy. After doing some work on the property, I often struggled to get going again after a break, but this has disappeared. I also sleep more soundly. I do not doubt that this product will benefit my overall health and longevity.
April 14, 2026
Unprompted review
Reply from Simply Nootropics
Hi Tony,
Thank you for sharing this! At 74, being back out on the property without that post-break sluggishness is a real win, and it's great to hear your sleep has improved too.
We're glad NMN has become a part of your routine and hope it continues to serve you well. If you ever need anything, we're here.
-Samantha
I love this product
I love this product. Have been using it for about 6 months. I drink the tropical flavour. It's delicious! I am in the perimenopause stage in life. I feel less groggy using this product. I take the drink with me into the spa at night. I have an awesome sleep and a great clear out in the morning 😆
Looking forward to trying the Berry flavour.
These guys are awesome and always super helpful.
In my experience; delivery is super speedy. Next day in my case.
Thank you!! Chantal
November 7, 2025
Unprompted review
Reply from Simply Nootropics
Hi Chantal,
Thank you for this, it genuinely made us smile! Six months in, spa nights with your tropical drink, next-day delivery, and a great morning after a solid sleep, sounds like you've got the routine down perfectly.
You're going to love the Berry flavour too. If you need anything, we're always here.
-Samantha
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Very quick delivery service I have…
Very quick delivery service I have notice an increase in energy
March 24, 2026
Unprompted review
Reply from Simply Nootropics
Hi Rose,
Thanks so much for the review! More energy and a speedy delivery, what a great start. Really glad to hear it's already making a difference.
If you ever have any questions along the way, we're always happy to help.
-Samantha
Fab company
Fab company, helpful, easy to communicate with.. Love the NMN products. Give you energy and I have no aches and pains!
April 14, 2026
Unprompted review
Reply from Simply Nootropics
Hi Shelley,
Thanks so much for taking the time to share this. No aches, more energy, and easy to deal with, sounds like everything is hitting the mark for you!
Reviews like yours genuinely help others who are on the fence about trying NMN for the first time, so we really appreciate you sharing.
If you ever need anything, we're always happy to help.
-Samantha
Great Customer Service
Great customer service!
I had an urgent request over the weekend and sent an email to customer services. Within minutes I received a reply advising me that someone would be in contact with me shortly and that is exactly what happened!
My request was processed and sorted within less than half an hour.
I would highly recommend Simply Nootropics for their amazing Collagen and customer service!
April 11, 2026
Unprompted review
Reply from Simply Nootropics
Hi Esme,
Thanks so much for taking the time to share this. Getting something sorted over the weekend in under half an hour is exactly the kind of experience we always aim for, so it's really lovely to hear it landed that way for you.
Feedback like this means a lot to the team and may help others feel confident reaching out when they need support.
If you ever need anything, we're always happy to help.
-Samantha
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