Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more
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Review summary
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Reviews shaping this summary
I found Kirstie Bork to be outstanding dealing with my claim. She is very knowledgeable, efficient and was always willing to answer any questions that I had. Kirstie persevered with my claim tireless... See more
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I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed . She has been efficient, supportive, and kept me well informed throughout. She always explained things... See more
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Georgina Reid was absolutely fantastic. She worked on my case for two years, and from day one I felt confident that we would achieve a successful outcome. She was knowledgeable, professional, and too... See more
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Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
39 St Paul's Street, LS1 2JG, Leeds, United Kingdom
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4.5
Excellent
3K reviews
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Thank God I dont need the help of…
Thank God I dont need the help of solicitors very often I thought they were supposed to be educated people. I requested a call back and they state it will be from a 0161 0151 number this morning 0117 rang it was them oh yeah were sorting that out i explained that my Dad had had a personal injury splitting his head open hurting his ribs and back obviously requiring hospital treatment. The girl said there is a 4 week time frame no idea what she was on about 3 years to claim did she mean they were busy for 4 weeks NO apparently their policy is you have to wait 4 weeks in order to say you are still suffering. I wont tell you how to do your job but you have got to be the most unprofessional incompetent clueless and ill informed solicitors I have ever dealt with are you inploying that splitting your head open heals in a week or that it is not painfull and you have to wait 4 weeks to ascertain that. Ridiculous it is infuriating that all these professionals ? do is gather all my personal info and keep it for 6 years surely this is unacceptable I will eventually find one that is actually licenced and qualified to deal with such claims
March 3, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and appreciate you taking the time to share your concerns.
During the call, our advisor discussed the circumstances you described and the medical treatment your father received following the incident. Based on the information provided at that time, our team explained that it can sometimes be appropriate to allow a short period for injuries to develop or for any ongoing symptoms to become clearer before a claim can be properly assessed. This helps ensure that we have an accurate understanding of the injury and any medical evidence before advising whether a claim is likely to be viable.
This advice is not intended to minimise the seriousness of an incident, but to ensure that people are not put through the claims process unnecessarily if symptoms resolve quickly or if further medical information is needed first.
We are sorry if this explanation was not communicated as clearly as it should have been during the call. If your father’s symptoms persist, worsen, or he receives further medical assessment, you are welcome to contact us again so we can review the situation based on the updated information.
Wishing you all the best,
The Simpson Millar Team
My case was handled by Louise Johnson…
My case was handled by Louise Johnson who did an excellent job in settling the claim on my behalf. Kept me fully in the loop at all times and finalised the claim quickly
February 24, 2026
Reply from Simpson Millar
Thank you for taking the time to leave a review. We are delighted to hear that Louise Johnson handled your case so effectively and kept you fully informed throughout. Securing a timely settlement whilst ensuring you felt updated at every stage is exactly the standard we aim to provide.
We will be sure to pass on your kind feedback to Louise.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Success!
In March 2025, I was seriously injured when a car knocked me off my bike. The aftermath was a difficult time, and after some research carried out by my partner, we made the decision to pursue a personal injury claim. We chose to instruct the Simpson Millar law firm to represent us in this matter.
Jason was assigned as my solicitor to manage the case. From the very beginning, he was approachable, reassuring, and consistently professional. He took the time to explain the claims process in detail, including the associated costs and the steps he intended to take on my behalf. To support my recovery and the progression of the claim, Jason arranged for me to attend several appointments with medical professionals and brought HCML on board to oversee my rehabilitation journey.
Throughout the process, Jason maintained regular contact, ensuring I was always kept informed about the progress of my case. Thanks to his expertise, dedication, and hard work, we were able to achieve a successful resolution to my claim in a relatively short period of time.
While I would have preferred never to have experienced the accident in the first place, I am genuinely grateful to have chosen Simpson Millar. Based on my experience, I would not hesitate to recommend them to anyone finding themselves in a similar situation.
February 18, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such a detailed review. We are very sorry to hear about your accident and the impact it had on you, and we appreciate how difficult that period must have been.
It is wonderful to hear that Jason provided clear, professional, and reassuring support from the outset. Ensuring clients understand the claims process, including funding arrangements and the practical steps involved, is an important part of what we do. We are also pleased that appropriate medical assessments and rehabilitation support were arranged to assist with your recovery alongside progressing your claim. Early rehabilitation can make a meaningful difference following serious injury.
We are delighted that Jason’s dedication and careful handling of your case helped secure a successful resolution within a relatively short timeframe. We will be sure to pass on your kind words to him.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Communications are very poor
This had a title of happy customer. I'm not at all happy with them. I would not recommend using this firm.
Communications are very poor. No one could answer questions, I've been on hold for hours on phone. Had to phone multiple times, and still no answers. I've been promised responses within a couple of hours, but days later received nothing.
All I want is release of original Will. I've asked them for weeks, and still no further forward.
February 18, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are very sorry to read about your experience and understand how frustrating this must feel, particularly when you are trying to obtain important documentation.
We would like to look into this matter as a priority and understand what has happened. Please email reviews@simpsonmillar.co.uk
with your full name and, if possible, your file reference number so that we can locate your details and investigate properly. A member of our team will then respond to you directly.
Wishing you all the best,
The Simpson Millar Team
Sophie was fantastic in fighting my…
Sophie was fantastic in fighting my claim when the hospital denied fault and she achieved a result I am very happy with. Thank you Sophie and her team for your great communication, care and support throughout the process.
February 17, 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that Sophie and her team were able to support you so effectively, particularly when liability was disputed. Achieving a positive outcome in those circumstances requires determination and careful preparation, and we are pleased that you felt well supported throughout the process.
We will be sure to pass on your kind words to Sophie and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
I can’t praise Simpson Millar enough…
I can’t praise Simpson Millar enough and in particular Eleanor Walker. I was kept informed and updated when it was needed. They were very professional in all aspects in dealing with my case.
January 29, 2026
Reply from Simpson Millar
Thank you for your wonderful feedback. We are delighted to hear that you felt well informed and supported throughout your case, and that the service you received was professional at every stage. Your kind words about Eleanor Walker are greatly appreciated, and we will be sure to pass them on to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Happy with the service overall did take…
Happy with the service overall did take longer than i wanted but overall pleased with service
February 11, 2026
Reply from Simpson Millar
Thank you for your feedback. We are pleased to hear that you were happy with the service overall, and we appreciate your patience whilst your case was progressing.
If you ever need legal advice or support in the future, please feel free to contact us.
Wishing you all the best,
The Simpson Millar Team
Terrible experience
Terrible experience. No consistency. Workers have changed about 3-4 times. Extreme drift and delay on case .
February 9, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you feel this way about your experience and appreciate you bringing your concerns to our attention.
We would like to look into this further for you. Please email reviews@simpsonmillar.co.uk with your name and case number so that a member of our team can review your case and respond directly.
Wishing you all the best,
The Simpson Millar Team
Client centred friendly company.
Approachable and friendly staff. Guided me throughout the process and kept me informed of any progress in my case.
I would recommend without hesitation.
February 9, 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that you found our team approachable and friendly, and that you felt well guided and informed throughout your case. Your recommendation means a great deal to us.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Compensation claim
Efficient, explained everything, I needed to know . Very happy, with all the help from Shazia Ahmed
February 6, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to leave a review. We are pleased to hear that you found the process efficient and that everything was clearly explained along the way. It is great to know you were happy with the support you received from Shazia Ahmed, and we will be sure to pass on your kind feedback.
If you need any legal support or guidance in the future, please feel free to contact us.
Wishing you all the best,
The Simpson Millar Team
Responsive, Empathetic and Professional - Great Outcome!
Thank you Simpson Millar for taking on our case.
Charlotte Rankin and team were amazing in bringing the case to a successful conclusion.
In 2017, Simpson Millar took on our case and have been nothing but professional, communicative, informative and supportive throughout the entire process.
Charlotte was very sensitive, kind and caring to my daughter, who suffered a sporting injury.
Put simply, Charlotte and the whole team cared.
Thank you Charlotte and team.
I highly recommend Simpson Millar.
January 30, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such kind feedback. We are delighted to hear that Charlotte Rankin and the team provided professional, supportive, and compassionate guidance throughout your case. It means a great deal to know that Charlotte’s sensitivity and care made a positive difference to your daughter during what must have been a very difficult time, and that you felt supported from start to finish. We truly appreciate your recommendation.
If you ever need legal advice or support in the future, please do not hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
After nearly four years - Success!
After nearly four years, we finally had our day in court against an airline that left us stranded and forced us to buy alternative flights just to reach our destination. What should have been my daughter’s 21st birthday surprise was completely ruined.
Throughout this long and frustrating process, my insurers at Simpson Millar were absolutely brilliant. From start to finish, Ian Bridge and the entire Simpson Millar team kept in constant contact, providing regular updates and making sure we were fully informed at every stage. Their perseverance and dedication never wavered, and it was clear they were determined to achieve the right and fair outcome for us.
A special thank you as well to our highly professional barrister, Nick Leah, whose representation on the day was excellent. I am extremely grateful to everyone involved and would not hesitate to recommend Simpson Millar for their commitment, communication, and professionalism.
January 23, 2026
Reply from Simpson Millar
Thank you for taking the time to share such a detailed review. We are really pleased to hear that, after such a long and understandably frustrating journey, a successful outcome was finally achieved. We appreciate how disappointing it must have been for what should have been a special family occasion to be affected in this way.
It is great to hear that Ian Bridge and the wider team kept you well informed throughout the process and remained committed to securing a fair result for you. We will also pass on your kind words regarding the barrister’s representation on the day. Your feedback reflects exactly the level of care, perseverance, and professionalism we strive to provide.
If you ever need legal advice or support in the future, please don't hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Holiday accident claim
Before Simpson Millar were instructed I tried for two years to even get a response from Tui regarding my claim. I was kept informed of progress at every step. They made the whole experience easy and stress free and the outcome was more than I ever expected. Well done Gary Frith
October 20, 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your experience. We are really pleased to hear that our team was able to step in after such a frustrating period and progress your holiday accident claim effectively. It is great to know that you felt kept informed at every stage and that the process felt straightforward and stress free. We are especially pleased that the outcome exceeded your expectations, and we will be sure to pass on your kind words to Gary Frith.
If you ever need support or advice with another legal issue in the future, our team would be happy to help.
Wishing you all the best,
The Simpson Millar Team
I found Simpson and Millar solicitors very efficient
I found Simpson and Millar solicitors provided a friendly and efficient service and i was regularly kept informed at each step of the process.
January 26, 2026
Reply from Simpson Millar
Thank you for your kind review. We’re delighted to hear that you found our service friendly and efficient, and that you felt kept informed throughout. We really appreciate your feedback.
All the best,
The Simpson Millar Team.
very helpful all the way throughout
very helpful all the way throughout
explained everything asked in detail an answered all questions i had
January 22, 2026
Unprompted review
Reply from Simpson Millar
Thank you for the great review. We’re happy to hear everything was explained clearly and that we could support you throughout.
All the best,
The Simpson Millar Team.
Simpson Millar Team cared when no one else did
What can i say, Paul Stevens and the Simpson Millar team were absolutely fantastic in dealing with our case.
In 2022 Paul and his team took our case on and they have been fighting our cause ever since.
Paul keeps you updated with what has been going on and also what the best course of action to take, but they make it clear that the decision will be ours.
I cannot recommend Paul Stevens and the Simpson Millar team enough, they listened and cared when no one else did.
Any opportunity I get i will always recommend them.
January 19, 2026
Reply from Simpson Millar
Thank you so much for taking the time to share this feedback. We’re delighted to hear about your positive experience with Paul Stevens and the wider Simpson Millar team.
Providing clear communication, guidance, and genuine care is incredibly important to us, so it’s great to know you felt listened to and supported throughout your case. We’ll be sure to pass your kind words on to Paul and the team.
All the best,
The Simpson Millar Team.
Thank you to Sophie Maysmor who…
Thank you to Sophie Maysmor who initiated and worked hard with the ground work of my case before passing on to Graham Balmforth who’s expertise and professionalism was paramount to winning my case. Graham’s straight forward, clear, calm and informative direction meant that I felt confident throughout in his ability to win my case. Communication through the case was excellent. Thank you.
November 6, 2025
Unprompted review
Reply from Simpson Millar
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that Sophie’s initial work and Graham’s expertise made such a positive impact on your case. It’s wonderful to know that Graham’s clear and calm guidance helped you feel confident throughout the process. Thanks again!
All the best,
The Simpson Millar Team.
Review of Shazia Ahmed
1908309 Shazia was incredibly understanding and is truly outstanding in her role within injury law. She communicated clearly throughout, responding promptly to all messages and requests. Her advice was consistently helpful, and she guided us through the entire process with confidence and professionalism. Thanks to her efforts, we achieved a positive outcome.
Thank you, Shazia, for everything you have done for us.
January 16, 2026
Unprompted review
Reply from Simpson Millar
Thank you so much for your kind words and positive feedback about Shazia Ahmed. We’re thrilled to hear that her understanding, clear communication, and professional guidance made such a difference throughout your case. Shazia takes great pride in supporting clients every step of the way, and it’s wonderful to know her efforts helped achieve a successful outcome. We truly appreciate you taking the time to share your experience and thank you for trusting us with your case.
All the best,
The Simpson Millar Team.
It's just the beginning
It's just the beginning, but so far been brilliant so easy to talk to and very supportive . Thankyou very much
January 16, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are really pleased to hear that your experience so far has been positive and that our team has been easy to talk to and supportive at this early stage of your claim. We look forward to continuing to support you as your case progresses.
Wishing you all the best,
The Simpson Millar Team
We found that Simpson miller in the…
We found that Simpson miller in the early days of the claim as it was passed to the deferent departments they were a bit slow to update until it got to serious injury department where Maeve mccusker took over the handling of the case she was absolutely fantastic she was on top of the case from day one brilliant at her job
January 15, 2026
Reply from Simpson Millar
Thank you for taking the time to share your honest feedback. We appreciate you highlighting your experience during the earlier stages of the claim and are sorry that updates were slower than they should have been at that point. We are really pleased to hear that once your case reached our serious injury department, Maeve McCusker provided such excellent support and took such a proactive approach from day one. We will be sure to pass on your kind comments to her.
If you ever need further legal support or guidance in the future, please do not hesitate to contact us.
Wishing you all the best,
The Simpson Millar Team
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