Sincere Sally Reviews 

609
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning quality and exquisite design of the jewelry pieces, noting that they look truly gorgeous and feel very comfortable for daily wear. Many consumers also appreciate the remarkably fast shipping times and the exceptionally lovely, careful packaging when their orders finally arrive at their destinations. However, some people mentioned recurring issues with customer service responsiveness, unhelpful replies, and significantly delayed deliveries. Some reviewers were not happy with unexpected product defects, such as missing stones, incorrect sizes, or premature tarnishing occurring after only a couple of wears.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the stunning designs, gorgeous... See more

Quality

Consumers find quality to be positive, frequently describing their rings and jewelry as stunning, gorgeous,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick response times,... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers report frustrating delays,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised swift shipping times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To begin, great website! I ordered a ring that is as stunning in real life as in the pictures/videos, if not better. The delivery did take a lot longer than stated (nearly two months to my country, wh... See more

Rated 4 out of 5 stars

Absolutely love the stone. But the silver, which was not stamped 925, has turned a copper color. Ive only owned 1 month. Is there a way to clean the band?

Rated 5 out of 5 stars

Sincere Sally has the best quality jewelry that is STUNNING! Not only do they have amazing pieces, but they ship to you quickly and the staff are so lovely and helpful. I cannot recommend them enough!... See more

Rated 5 out of 5 stars

I absolutely love the pieces I received! I wear them every day, and the ordering process was quick and easy. These are perfect for daily wear, and I’ll definitely be ordering more in the future. 100%... See more


Company details

  1. Jewelry Store
  2. also in
  3. Activewear Store
  4. Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Sincere Sally was established in 2018 by young aspired fashion and jewellery designers, a brother & sister duo. The brand started as a fashion-forward online store that sold products to make other females feel inspired, empowered, and confident. They soon became one of Australia's fastest growing online brands in 2019. From there, the brand was declared one of the leading online women's fashion labels. We’ve spent these past few years travelling the world to learn about designing jewellery and ethically sourcing materials. After building strong relationships with our suppliers around the world we decided to focus more on helping our Earth and limiting fast fashion. In 2021, Sincere Sally decided to just focus on just selling jewellery.


Contact info

3.8

Great

TrustScore 4 out of 5

609 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(609)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was great because it was…

My experience was great because it was easy to order and I received some great discounts 🫶🏽the company has great material very classy and demure without costing an arm and a leg definitely will be ordering again soon.

September 7, 2024
Unprompted review
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Rated 5 out of 5 stars

SincereSally is an amazing jewelry…

SincereSally is an amazing jewelry company! The pieces are absolutely gorgeous. I’ve already got so many compliments on their jewelry. They have pieces for everyone. They are truly a gem in the jewelry industry and I am just beyond luck to have found them!

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Sincere Sally has gorgeous jewelry that…

Sincere Sally has gorgeous jewelry that stands out when I am out on to go. I love their pieces and they are a trustworthy and beautiful store that I love shopping from. They have an amazing variety of jewelry that I cannot wait to shop for. Just bliss.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING!

Very fast shipping and once received the product came very well packaged. The jewelry is very high quality and durable. Can’t wait to order more stuff from this brand!

August 17, 2024
Unprompted review
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Rated 5 out of 5 stars

SincereSally is the best jewelry…

SincereSally is the best jewelry company I have encountered! The pieces are absolutely breathtaking I have never taken of the necklace I received and nothing has happened. They are truly a gem in the jewelry industry and I am just beyond luck to have found them!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fidget Ring Review

Not only did the order come in a timely manner but i absolutely love my fidget ring! While I did have to Google to accurately size my finger, the ring fits so well and isn’t too loose or too tight.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Sinceresally is everything you would…

Sinceresally is everything you would want in a jewelry company. Fast shipping, fair prices, and a beautiful collection. They communicate well and respect their ambassadors. Truly timeless jewelry.

July 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Sincere Sally has so many beautiful…

Sincere Sally has so many beautiful pieces. Quality jewelry and so many different styles. I love pairing this jewelry with my outfits. For me jewelry and sunglasses really complete’s a look. Also with Sincere Sally I love the warm welcome when they respond to a post and even when you message them on Instagram. I highly recommend purchasing a lovely piece from this company.

July 28, 2024
Unprompted review
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Rated 5 out of 5 stars

I really love Sinceresally!!

I really love Sinceresally!!! I totally love the jewelry because it is high-quality and comes in super good condition, The packaging is super cute and have quality! let's talk about it has all the specific instructions to take care of the pieces… I just love it 😍

July 6, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

Aw thank you so much Alexis! This review has made our day! Thank you for taking the time to write this ❤️

Rated 5 out of 5 stars

Great quality, Fast shipping, Amazing customer service!

I ordered the clover bracelet (pearl). The quality of the jewelry was amazing and it was very comfortable to wear. I was very satisfied with the experience over all. My item was shipped and delivered in less than a week and the packaging was beautifully done. The customer service is amazing as well, they are quick to respond and very understanding.

June 17, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

We are so pleased to hear all of this!! Thank you so much for taking the time to write such a lovely review Zhenya ❤️

Rated 5 out of 5 stars

So good!!!

So good!!!! Love it!

July 1, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

We are so pleased! Thank you for your review 😊

Rated 5 out of 5 stars

Love it!

Packaging was absolutely gorgeous and the delivery was so quick! So satisfied.

June 25, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

Amazing! So pleased to hear this. Thank you for taking the time to write this review Ashley ❤️

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Rated 1 out of 5 stars

Avoid this company

Everything was good until...I got my order LATE (I paid additional $20 for rushed shipping) and the items were of low quality. I bought 2 rings and 2 earrings, and they look cheap packed in a pouch. I wanted to do a return or at least an exchange since they sent them late but they NEVER replied to my five emails and social media messages I've sent them. The worse part is they read them. Horrible customer service.

May 27, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

Hi Christine, We are so sorry to hear this feedback. Our customer service team has attempted to contact you in regards to your above concern but has had no luck. Please can you provide further information so that we can review your order and the pieces you have received. You are welcome to email our team at support@sinceresally.com. Thank you so much!

Rated 1 out of 5 stars

Dont waste youre money its a scam

Its been a month still havent recieved my package. The tracking was last updated 21st march. I have sent them multiple mails and messages. The most recent being wednesday and they dont answer, if they do they are not helpful. Havent got my package and no refund as asked for. Just nothing.
All the good trust pilot reviews made me think it was legit but its not. They are very friendly and reach out to make you buy and once that has happened, no peep.

April 16, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

Hi! I am so sorry to hear this feedback. We have tried to find an order using your initials but had no luck. Please can you provide further information so that we can review your order asap and ensure this is delivered safely. You are welcome to email our team at support@sinceresally.com. Thank you so much!

Rated 1 out of 5 stars

I’m being serious Guys do not buy DONT

I’m being serious Guys do not buy! DO NOT!! they advertised a sincere sally box and yeah I caved in and bought it, it’s been 2 months still haven’t received it and they ignore all my emails and, have now emailed me asking for my next payment because there was struggles? (I have no money rn) they won’t let me cancel and are scamming!! I promise do not do it

April 15, 2024
Unprompted review
Sincere Sally logo

Reply from Sincere Sally

Hi Madison, I am so sorry to hear this feedback! I have reviewed our subscribers of our Joy Box and cannot find an order under your name. Please can you reach out to our customer support team at support@sinceresally.com so we can rectify this concern asap. Thank you so much!

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