Paid for express shipping No order confirmation received Sent them an email, they replied after 4 days asking if I still didn't receive it the email Nothing shipped, they won't respond to additiona... See more
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never received a confirmation email so can’t track my order or get help from the shop bot, sent three emails and have called multiple times only to receive no email response and the automated answe... See more
They kept me totally up to date with my order. One of the items was out of stock initially so they offered to send it separately or offer a partial or full refund. But it ended up coming in to stock... See more
Company replied
I love the sex toys here I can not wait to get budget enough for my wishlist. 200% submissive to my man is the ultimate and really only 100% effective stress relief...I have lighter toys form Walmart,... See more
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Company details
About Sinful Thrills
Written by the company
Save up to 75% on your adult shopping!
When you want to shop for erotic toys, Sinful Thrills has all you need for better sex at prices consistently cheaper than other UK stores. Whether male or female, straight or gay and anywhere in between, we have the adult toys and sexy clothing you're looking for.👍
- ✅Price match promise
- ✅5% members discount
Since 2009 we have built a reputation as a trusted and reliable adult products store. Your opinion is always welcome, so if you've bought something from us please consider leaving a review 😘
- ✅All you need for better sex
Become a VIP member of club 'Sin' for FREE and you'll get 5% off every order forever!😈
We have all you need for better sex and are proud to make a fun and fulfilling sex life available to everyone. If you’re looking for a vibrator, a dildo, a fleshlight, a cock ring or sex toys for couples, our huge range of sex toys is guaranteed to satisfy.
- ✅Free delivery & return
- ✅Same day dispatch
When you shop for adult toys online at Sinful Thrills you’ll enjoy free 2-day delivery on orders over £20 - free 1 day over £40! We also offer free returns, 24/7 customer care, and expert advice and your security and discretion are guaranteed 😘
The same 'top brand' adult products as Lovehoney, only cheaper!
As a UK-based sexual well-being superstore, our aim is to provide top-quality intimate products and novelties in the market to customers of all sexual orientations. In the EU adult products market, we found that the majority of suppliers & retailers are providing a similar range of products and brands.
- ✅ 100% secure + totally discreet
- ✅1-year guarantee
Constantly working and researching to obtain the latest branded products from around the world, our aim is to supply them to you, our customers, at the best prices in Europe. For this reason, you may find that our prices fluctuate, as our cost prices change or we find new suppliers at better prices, we recalculate so we're always offering you the best deal!
Contact info
Buckingham Road, MK170RB, Milton Keynes, United Kingdom
- 020 8144 3869
- customercare@sinfulthrills.co.uk
- sinfulthrills.co.uk
3.1
Average
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinful Thrills
O-Groove, thank you so much for your kind words and for letting us know how you felt about the product you bought! We;re always excited to know that what our customers receive is putting the smile on their face that they wished for because, after all, we're in the business of doing just that!
Excellent company
Excellent company.
While one of the more expensive products I ordered was unfortunately not very good, it was through no fault of the seller (it was more of a failed concept).
I had written a somewhat longer review, but the page refreshed frustratingly, so I'll summarise
1. Discreet packaging. Nothing flashy, exactly what you'd want (unless you're the exhibitionist type).
2. Had to change a shipment plan and it was fulfilled exceptionally well, with a partial refund being granted.
3. Excellent site design, good for mobile too.
4. DPD tracked delivery (which is a fantastic choice of courier for this kind of company).
5. Very professional. The man I emailed wants you to have a good experience. You may feel uncomfortable ordering from somewhere like this if you're a first timer. Let me just say: don't. Just look forward to what you're receiving.
All in all, if they keep this up, they can expect to be on par with Lovehoney. Will definitely be a strong consideration for my next purchase of something that strikes my wonder.
Oh, and their current Covid-19 discounts are very considerate and enjoyable too.
June 30, 2020
Unprompted review
Reply from Sinful Thrills
Forest, thank you so much for your review of our service, and for telling everyone else in the community about it.
It's this kind of feedback that makes our efforts feel worthwhile and I (being the man who emailed you) take great pleasure in knowing that we were able to make the experience simple, enjoyable and ultimately a positive one for you. I particularly enjoyed the comparison to Lovehoney!
I hope you don't mind, but we're going to share this review on our social media channels because it's so well written and thought out. It's clear you spent considerable time in writing it and it deserves to be displayed because we're proud that you felt this way after shopping with us.
We hope to see you return to Sinful Thrills real soon <3
Reply from Sinful Thrills
Thank you so much for taking the time to let others know how your shopping experience at Sinful Thrills went! It really does make a huge difference when you are able to see how previous customers felt about their purchase because the internet is still the wild-west compared to the high street... <3
Let me have it.
The body wants and it must be satisfied. One of the more reasonable set of prices on the web. Pressed the buy buttons and - presto! Things were delivered. A place to keep in mind when the next set of desires surface.
June 12, 2020
Unprompted review
Reply from Sinful Thrills
Thank you so much for telling the world about your experience shopping with Sinful Thrills!
We're so glad to hear that your body got what it needed and that it didn't cost the earth.. That's what we're all about after all! <3
Excellent service yet again
Excellent service yet again . Highly recommend this company to anyone thinking of buying from them .
June 5, 2020
Unprompted review
Reply from Sinful Thrills
Robert, it's so nice to see our customers return, not only to shop with us, but also to take time out of their busy schedule to leave a review for the rest of the community, telling them how they feel about the service they received from us!
Thank you so much and we hope to see you return again and again <3
Excellent service Very quick delivery…
Excellent service Very quick delivery Received with thanks
May 31, 2020
Unprompted review
Reply from Sinful Thrills
Thank you so much for taking the time to voice your opinion and let others know how you feel about the service we provide! It makes it all worthwhile when our customers do so because for someone to bother at all means they felt strongly enough about it to tell the world <3
Please make sure to visit us again soon!
x
great products
May 18, 2020
Unprompted review
Reply from Sinful Thrills
Thank you so much for voicing your opinion Stephen. It makes all the difference when someone, who's on the fence about pulling the trigger on a purchase, but isn't sure of who we are, is able to read about someone else's positive experience! <3
I am sad to have to share with the…
I am sad to have to share with the community a somewhat negative overall opinion about this business.
Everything had gone well until the point where the actual product we purchased failed (which was moments after receiving it). Since then Sinful Thrills have refused to fully assume their legal obligation (or adhere to the own policy) in refunding or replacing the faulty product.
Otherwise I wanted to comment Gianpiero's professionalism and excellent customer service skills.
May 11, 2020
Unprompted review
Reply from Sinful Thrills
Theo,
I thank you for commending my customer service skills. I feel it is necessary however to clarify a few of the points you raised so everyone has a balanced view of the facts.
You purchased 4 'stretchy' rings, all of which were from different manufacturers. Over the course of two weeks you proceeded to request refunds for 3 of them, each time for the same reason - failure of the silicone (i.e. it snapped). We provided you with our freepost returns address each time, asking you to return the items and if the items were deemed to have been faulty we would happily have refunded their cost.
We employ a third party for the purpose of examining returns and their criteria for acceptance is that which we display on our returns policy page. In each case they decided that the items had been misused and refused acceptance of the return and offer a refund.
** Despite this, and because customer satisfaction is important to us, we did not simply refuse to honour these returns. **
In fact Sinful Thrills offered to absorb the cost of 2 of the 3 items and refunded the value of these items. We thought that this was a fair way of handling the affair given your returns a) did not meet the criteria for our returns policy and b) the items were damaged due to misuse rather than being 'faulty'.
Sinful Thrills had no obligation to do this you understand, legally or otherwise.
We did so because we wished to turn an otherwise negative situation for our customer into a positive one.
We are sincerely sorry that you feel that they way we handled your return was unacceptable but would ask you to point us to any UK company that would not have simply refused your returns and returned all 3 products to you at your expense.
It's important to mention also that the 4th ring you also said you wished to return for the same reason as the other 3, and we again will gladly refund the cost if it is deemed to be faulty.
Does it not seem unlikely however, that 4 products from 4 manufacturers would fail in the same manner each time due to manufacturing issues?
The last thing we wish to do is upset or disappoint any customer, quite the contrary in fact.
Customer satisfaction is *very* important to us, and I personally am left feeling unhappy that, despite our best efforts, we haven't been able to achieve that in this case.
:(
Gianpiero <3
Sinful Thrills Team
Reply from Sinful Thrills
Martin we are sincerely sorry that your order hasn't arrived - could we ask you please to contact us at customercare@sinfulthrills.co.uk so we can try to resolve this for you? Looking at the tracking info on Royal Mail's website, it would appear that RM attempted delivery on Thursday 30th but no one was home. Your package has been returned to your local Royal Mail delivery centre and they would have left a card to indicate this. It should be possible to have them reattempt delivery before the package is returned to our warehouse.
Update: Martin, thank you so much for taking the time to update your previously '1 star' review to 5 stars. It makes all the difference when prospective customers can see how our company operates and that customer satisfaction is our priority <3
Very good service and deals with any…
Very good service and deals with any concerns about orders fast , so i would tel friends to order from them for sure. 🙂
May 2, 2020
Unprompted review
Reply from Sinful Thrills
Marelene thank you so much for voicing your opinion of our service! As always it's lovely to hear that our customers feel that they need to tell others to shop with us <3 Please come back and shop with us again soon!
Everything is what was advertised quick…
Everything is what was advertised quick delivery.
April 25, 2020
Unprompted review
Reply from Sinful Thrills
Russel thank you so much for voicing your opinion and letting others know that our company 'does what it says on the tin'. The internet is awash with companies with false claims so we love that our customers' experience shopping leaves them feeling like they need to let everyone know about it!
Great service
They kept me totally up to date with my order. One of the items was out of stock initially so they offered to send it separately or offer a partial or full refund.
But it ended up coming in to stock before the rest was shipped so it all came together with next day delivery.
April 12, 2020
Unprompted review
Reply from Sinful Thrills
Thank you so much for taking the time to leave your feedback regarding the service we provide at Sinful Thrills! It makes a huge difference, knowing that the way we work gives our customers a sense of security and confidence in our company. We sincerely hope that your birthday was a memorable one <3
Reply from Sinful Thrills
Thank you for the kind words Marc! If there was anything we could have improved on to make that 4 stars into 5 then we'd love to hear about it. We're constantly trying to make our customer's experience shopping at Sinful Thrills a smoother and more enjoyable one <3
To that end, we've just added a 'feedback' button to our website which will take you to our surveymonkey website survey ;)
good products and quick delivery
March 17, 2020
Unprompted review
Reply from Sinful Thrills
Many thanks for the positive review :) Can we ask if there any reason why you gave us 4 stars, rather than 5? If we haven't met your expectations in any way please do let us know so we can improve our service for the future <3
Reply from Sinful Thrills
Thank you for voicing your opinion and spreading the word! It's always nice to know that we've managed to achieve our aim and put a smile on someone's face :) <3
Brilliant service and Item
Brilliant service and Item, price was at least £40.00 cheaper than other sites selling the exact same item.Also next day delivery.No complaints only praise.
February 21, 2020
Unprompted review
Reply from Sinful Thrills
Thank you so much for the kind words and for pointing out Sinful Thrills' number 1 benefit - we aim to beat everyone on price if at all possible ;)
Loved the uncut dildo great size.
January 17, 2020
Unprompted review
Reply from Sinful Thrills
Thank you for voicing your opinion Louise - We're so glad to hear that you're loving your purchase from Sinful Thrills! Be sure to come back soon <3
Despatched quickly
Despatched quickly. These gloves are amazing and always get a reaction. Be prepared to be popular at parties...
January 14, 2020
Unprompted review
Reply from Sinful Thrills
Lucy thank you for your feedback! It's so nice to hear that a customer is loving the purchase they made from our store :) <3
Reply from Sinful Thrills
Thank you so much for sharing your experience shopping with us. It makes a huge difference for anyone who hasn't heard of us. Confidence in a company without a physical presence is hard to generate without people like yourself! <3
Recommended
Product arrived in great condition, and very quickly. Customer service was polite and helpful.
August 28, 2019
Unprompted review
Reply from Sinful Thrills
Mary thank you so much for the kind words! If I remember correctly, you would be in OK, USA? It's great to see that even customers so far away are pleased with our shipping times :)
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