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Rated 1 out of 5 stars

Welcome to single Key, where we harvest as much of your information as possible and do what we want with it. Terrible concept and there is no way to close your account online. Disappointed. Avoid if p... See more

Rated 2 out of 5 stars

The Tenant screening process is wonderful. Absolutely give it five stars. The rent collection service is a disaster and you should stay away from it. Rent gets collected late, and arrives later. Twice... See more

Rated 1 out of 5 stars

I am applying for tenant report. It stuck on verification process asking my ID for validation. But the link always shows it is expired. Tried reaching to customer care for few days, but no one is capa... See more

Rated 1 out of 5 stars

Had to do a sign-back for a rental application and they asked to use singlekey to verify my information. I used singlekey, paid for the service, etc. but, when it said the report was 'ready' I was una... See more

Company details

  1. Renter's Insurance Agency

Written by the company

SingleKey helps landlords find the right tenant and manage risks through easy, fast and effective tenant screening and background checks while supporting long term landlord-tenant relationships with rent collection and rent-guarantee products.


Contact info

2.2

Poor

TrustScore 2 out of 5

29 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

They might be great for Landlords, very intrusive

They might be great for Landlords, not so much for prospective Tenants and Guarantors. Only one questionnaire which is time consuming, and mostly irrelevant for guarantors, the only information which is relevant pertains to the ability to cover the rent in case of default by the Tenant, I suggested that they prepare one relevant to the information needed. They emailed me, and phoned me using my personal information, which was for the Landlord, not for their use, and asked me to change my review, I did, I lowered my rating by one point.

March 7, 2024
Unprompted review
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Rated 2 out of 5 stars

Great Screening, Horrible Rent Collecion

The Tenant screening process is wonderful. Absolutely give it five stars. The rent collection service is a disaster and you should stay away from it. Rent gets collected late, and arrives later. Twice it failed to collect rent from a tenant, but sent me confirmation emails claiming the rent had been collected and deposited in my account. Instead of saving time, I've ended up having to check manually that the idiotic tool is actually doing its job.

May 7, 2023
Unprompted review
Rated 5 out of 5 stars

I almost sold my rental property due to…

I almost sold my rental property due to having previous tenants that ruined my property and stopped paying rent for the last six months. I saw an ad for the rental guarantee they offer and booked a call with a helpful representative. They guarantee the rent if the tenants stop paying and even cover damages. She even helped me run the reports and sign up for the program. I really didn't want to rent due to dealing with that possibility again, but this program took away all that risk. I highly recommend this to everyone, especially if you rely on the rent payments for your mortgage.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of experiencing Singlekey's tenant report & Rent Guarantee program, i have to say, it exceeded my expectations. Here are a couple reasons why,
1. Quality Customer Service (support)
2. Great screening background check (trust)
3. Guaranteed Rent

Thank You Singlekey for the support !!

March 1, 2023
Unprompted review
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Rated 5 out of 5 stars

My mom is the landlord for a few…

My mom is the landlord for a few properties. She used to go by how she felt when meeting the people, but as you can imagine that doesn't always work out so well. I started helping her screen tenants, and the singlekey report is by far the best. Now we won't put people into our units without first looking at their singlekey report.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend the Rent Guarantee program!

Great company that's focused on helping landlord deal with the risk that come with renting. I highly recommend the rent guarantee program that guarantees your rental income even if tenants don't pay. It even covers property damage and legal fees if needed.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

best tenant screening report in Canada!

SingleKey has the best tenant report in Canada. I have tried running reports through other companies and they are not as useful as the one I was given by SingleKey. In addition to this, customer service support is extremely helpful!

March 1, 2023
Unprompted review

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