Sisu Clinic Reviews 

487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and attentive, often highlighting their ability to provide excellent advice and make clients feel comfortable. The service is frequently described as efficient, clean, and of high quality, with many appreciating the personalized approach and clear explanations provided for treatments. People are particularly happy with the results of their treatments, noting the doctors' expertise and gentle techniques, which often exceed expectations. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and a perceived decline in service quality. A few other people also felt that their treatments were rushed or that aftercare and support were lacking when complications arose, leading to distressing outcomes and a sense of being unheard.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as friendly, welcoming,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as brilliant, excellent,... See more

Customer service

Users describe positive interactions with customer service, highlighting the friendly, welcoming, and... See more

Quality

People report positive experiences with quality, with many reviewers delighted with the results of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Sisu clinic already for few treatments and I keep coming back as the results is too,also I really like how they take the time to understand what is the results that I wanna achiev... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Sisu for 4 years now and each and every time I have visited the front of house are so welcoming and organised. The Doctors are also welcoming, they take time to explain each t... See more

Company replied

Rated 5 out of 5 stars

A great experience at Sisu clinic for microneedling with exosomes. Dr Sonia was so lovely, so warm and also extremely knowledgeable and helpful in making the decision on the right treatment for me. I... See more

Company replied

Rated 5 out of 5 stars

What an ideal location, filled with lovely people. It was a great experience, I'll definitely be back. Thank you to Noor and Karl for being so welcoming and Dr Sonia for a great treatment, laughing th... See more


Company details

  1. Skin Care Clinic
  2. Beauty Salon

Written by the company

Say hello to Sisu Clinic, Bye-Bye Wrinkles Founded in 2018 by doctors James Cotter and Brian Cotter, along with entrepreneur Pat Phelan, Sisu Clinic began with one mission – to make safe, effective aesthetic treatments accessible to everyone. What started as a single clinic has grown into a trusted name in anti-wrinkle treatments and skin rejuvenation, with a loyal community of patients who love their natural results. At Sisu, your experience is personal from the very first consultation. Our medical team takes the time to understand your goals and create a treatment plan that’s right for you – whether that’s smoothing fine lines, softening wrinkles, or simply giving your skin a fresh, healthy glow. We believe aesthetic treatments should enhance, not change, the way you look. Our focus is always on subtle improvements that help you feel confident, refreshed, and entirely yourself.


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

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Replied to 13% of negative reviews

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4.8

All reviews

(487)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Dr explained everything and was…

Lovely Dr explained everything and was was honest

May 15, 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

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Rated 5 out of 5 stars

It was my first experience with a…

It was my first experience with a doctor who had a great job, and she made me laugh. She is so enthusiastic and friendly, and above all, excellent at what she does. I will recommend her to my circle of friends. I will always come to this clinic I am very satisfied with the service.

May 13, 2026
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Happy customer

I cannot thank Dr Imana and team enough. They put me at ease and have listened to my goals.
I am happy with my results and highly recommend them.

May 15, 2026
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Reply from Sisu Clinic

Thank you for your kind words, Dr Imana and the team were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Great care from Dr. Salina and Mariam

I’ve been seeing Dr. Salina for almost a year now, and she has delivered consistently honest, thorough and effective treatment throughout. They’re the best results I’ve ever gotten from aesthetic treatment and I’m very appreciative of her extensive background knowledge. My appointment was also made very welcoming and efficient by Mariam, who greeted me and scheduled my next appointment. This clinic delivers excellent care and I look forward to coming back!

May 15, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Salina and Mariam have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

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Rated 5 out of 5 stars

Great!

I recently had my consultation and anti-wrinkle treatment at Sisu Clinic in Hampstead and I was extremely pleased with the entire experience. Noor at the reception was incredibly welcoming, kind, and sweet from the moment I arrived.

Dr. Salina took really good care of me and provided very detailed information regarding my treatment, which made me feel very comfortable and well-informed throughout the whole process. Everything was great and the experience felt very professional and reassuring. Highly recommend!

May 11, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Noor and Dr Salina have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Had the most incredible experience with…

Had the most incredible experience with Dr Imana. She made me so comfortable and at ease and my treatment turned out perfect. She advised me but wasn’t pushy at all. 10/10 highly recommend I will definitely be back.

May 14, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Imana was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I’ve been going to Sisu clinic already…

I’ve been going to Sisu clinic already for few treatments and I keep coming back as the results is too,also I really like how they take the time to understand what is the results that I wanna achieve and give me amazing advice and I always feel like they give me the best
So professional clean and with high standards from the welcoming to the doctors and the follow up touch ups
Honestly I can’t recommend enough

April 8, 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Great service from Imana last week

Great service from Imana last week. This was my first time with her and made me feel so comfortable, was so gentle and so sweet. Will definitely be requesting to see Imana next time!

May 8, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Imana was delighted to hear you had such a great experience. See you soon.

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Rated 5 out of 5 stars

5 star experience with Dr Nila and Noor

Had such a lovely experience at Sisu Clinic today for my Botox and lip flip treatment. Dr Nila was so friendly, gentle and made me feel completely comfortable throughout the whole appointment. The treatment was quick, smooth and I was in and out in no time.

Also a special mention to Noor at reception who was so welcoming and friendly from the moment I walked in. Such a beautiful clinic with amazing staff. Highly recommend.

May 13, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Nila and Noor have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Dr Nila is always good honest about…

Dr Nila is always good honest about what’s best for me. Noor was very helpful to thanking you both.

May 13, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Nila and Noor delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

great experience

I have a few appointments now at Mayfair with Dr Talya who i feel comfortable with for botox and fillers and micro needling. She is gentle and explains things clearly amd calmly amd k have had great natural results

May 9, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Talya was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Very pleased with my treatment from Dr

Very pleased with my treatment from Dr. Salina and great service from Noor at reception

May 11, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Salina and Noor were delighted to hear you had such a great experience. See you soon.

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Rated 5 out of 5 stars

Always very patient

Always very patient, kind, and attentive. All the doctors are easy to talk to and truly take the time to listen. They make you feel comfortable throughout the entire experience, and you know you’re going to get great results because of the care and attention they provide.

May 9, 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Highly Recommend Dr. Nila and the Sisu Team

I had such a wonderful experience at Sisu, and I want to especially thank Dr. Nila and Mariam at reception.
Dr. Nila is not only an exceptional professional, but also a genuinely warm and kind person who made me feel comfortable and confident from the very beginning. She took the time to listen to all my concerns, answered every question with patience and expertise, and completely removed any doubts I had. Her professionalism, attention to detail, and honest advice made me feel I was in the best hands. The results are absolutely amazing.I truly feel like she has taken at least 5 years off my face, and I couldn’t be happier. I would wholeheartedly recommend Dr. Nila to anyone considering treatment.
Mariam at reception was equally wonderful. She was always welcoming, friendly, and incredibly helpful. She went above and beyond to help me find the most suitable solution for my needs, making the whole experience smooth and stress-free.
Thank you both for your care, professionalism, and kindness. You made this experience truly special.

April 28, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Nila and Mariam have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Happy Customer Just as previous appointments and…

Just as previous appointments and treatments I was again not disappointed. I am very happy with the results and the service provided. Will be back to the clinic soon. Thankyou.

May 6, 2026
Unprompted review
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Reply from Sisu Clinic

We are pleased to hear you are happy with your results, thanks for the review Dana! We will look forward to seeing you again soon!
Danielle.

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Rated 1 out of 5 stars

Avoid if you value aftercare. Substandard results & zero accountability

I have been a regular recipient of anti-wrinkle treatments for over five years, but my experience at Sisu Clinic has been so distressing that it has put me off treatments entirely.
Following an initial treatment that left me with significant facial asymmetry, I attended a corrective appointment which only increased my distress, I was offered no resolution except for "the other brow will drop to match" - it did not, and 3 months later I am still asymmetrical.

Despite this, Sisu’s "Medical Directors" have now hidden behind clinical protocols to refuse any fair resolution, effectively telling me to just "wait it out" while living with a botched result.

The Principle: It’s not about the money; it’s about the appalling lack of care following a medical treatment gone wrong. I understand this is a risk of the treatment, but the total lack of care or accountability is what is most shocking to me.

Communication is non-existent, I had to follow up on every single email, often waiting up to two weeks for a response while dealing with a physical complication.

The Resolution: They offered a 10% discount on future services. Why would I spend more money at a clinic that has already failed me physically and ignored me professionally?

If you are looking for a clinic that takes responsibility when things go wrong, look elsewhere. Sisu is happy to take your money, but they will leave you high and dry if you suffer a complication at the hands of their team.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Laura is fabulous

I have been there for a year now, the clinic is clean, bright and airy, the staff always meet you with a smile and make you feel welcome and valued.
Dr Laura is fabulous, she’s professional, knowledgeable and honest. She takes time to ask how things are going so far, but not only that, she genuinely seems interested in you. Dr Laura answers all your questions and chats through concerns and there is never a rush, appointments are always on time. Thank you 🙏

May 7, 2026
Unprompted review
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Reply from Sisu Clinic

Dr Laura and the team appreciate your kind review Diane, thank you for taking the time!
Danielle.

Rated 5 out of 5 stars

Fantastic clinics

Fantastic clinics, great services at excellent prices. Most importantly, I can confidently say clinics as I have booked with several of the Cork clinics and different (fully medically certified for all the anxious folk like myself) clinicians and never once been disappointed. Its consistent and everyone you have an appointment is having a discussion with you, whether you're first time or 20th time. I have always been confident in their skills and while I do tend to go back to Dr Lisa, I am happy to try any procedure/person with Sisu because, they truly care.
They want you to look amazing and feel amazing.

Which you will, because you can trust them.

January 23, 2026
Unprompted review

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