SiteLock Reviews 1,093

Don t use this service, assistance is really bad and they don t solve the problem also if you buy 911 and extended plan.

I called Sitelock to discuss my account, and Employee SHELBY answered to help me. I want to commend this employee for the following:

Genuineness, Careful Listening, Calmness, Clarity, Positive Affect, Full Attention, Empathic Gifting

I am an expert in conflict prevention, intervention, and resolution. I have designed and administrated a Masters in this area. I have taught on effective communication.

Sitelock has made a wise choice in the employment and training of SHELBY.

I have taken my time to do this review, because I believe in commendation of solid talented people.

John D. Willis PhD President
Leadership Ethics Online LLC

I’ve been with SiteLock for over 4 years, and they’ve been unhelpful. My website was automatically disconfigured, and they didn’t assist me. I also couldn’t access backup files I was paying for, and when I finally managed to troubleshoot, they wanted an extra $60 per month for new backups.

Now, I’ve been trying to cancel my service for a week. I've called every day, wasting an hour each time, only to wait without getting through. Avoid SiteLock—don’t waste your money!

I paid for the 911 emergency package because my website got hacked. They told me they fixed it but it wasn't fixed. The scanner still found malware every day. I texted back and forth with them. Then they said they fixed it again and again it was a lie. Now my website is down again. Save your money. Complete trash service.

Scam business sending me scary emails about a vulnerability on one of my sites. I’m a cybersecurity professional by trade. This site is hosting only static content with no php or any server-side components that could have a vuln. Literally HTML and JS files in S3. Dishonest way to try and start a business relationship don’t you think? Beware.

I believe that SiteLock is ransom ware. After only 5 months of having my website it was infected with malware. I had sitelock essentials that scanned and found the Malware. Then I was told the only way to protect my website was to upgrade to the premium service, $300 a year. I believe they infected my site then demanded payment to release it. Very suspicious. Cannot be trusted. I gave up and deleted my site.

I was incredibly impressed by the fantastic level of service and knowledge by the customer service rep. I spoke with, Danielle. The experience was very positive and I was very impressed Danielle could answer my technical questions and explain the answers to me in an easy to understand manner. I'm very happy with Sitelock's products and now also with their amazing support.

I hired Sitelock through HostGator to remove malware from my website. Despite their promises, after two weeks and numerous calls, the issue remains unresolved. They continue to send me daily emails claiming the problem is fixed, and the site is clean. This has cost me significant time and money. I have attempted to reverse the charges with my credit card company and am awaiting the outcome. In my experience, this company is not only incompetent but potentially dishonest. I would not recommend their services to anyone who values their time and money.

Very bad Service. I think it's totally fake. It's a total waste of money.
Even they have no mail subscription option. They will send mail every day. You can't do anything!

I got no value for my money, a total waste of time and money. They are only after your money. I purchased the one-time cleanup ($168) and still found malware on my site. I called them they said I should buy another subscription.

The help I received from Eric was exceptional. He is smart and listens! and resolved my issue. He made it easy for me, the customer, which is often not the case. Thank you.

My experience with Danielle specifically was nothing but topnotch customer service. Not only was she knowledgeable but she was extremely patient and kind. I was extremely frustrated and she helped me so much by answering all my questions. Thank you so much, Danielle!

I signed up to have Malware removed from my website hosted through Hostgator. SiteLock did a Malware clean and the site still had Malware. Unfortunately, the only option was to fully delete the website and all files from Hostgator. I asked for a refund and suggested a partial refund because they did do some work and was told no. So I paid for a full year of coverage and got a few days of work that didn't solve the problem.

I have not been able to remove malware from my website even after paying the fees asked for. I have spoken with several representatives who have not been helpful.

Danielle was Great! She was very thorough and explained everything very well! You are very lucky that you have her working for you!

I so appreciate my experience with Danielle. She assisted me on updating a plugin on my Wordpress - and I'm pretty sure that solved the problem. Really great, thank you Danielle!

Crystal helped me with my billing account. She was very professional, patient, and cordial. I was so impressed. Thank you so much for your help.

Crystal was helpful in getting us a new annual rate and getting us set up with our new products.

Danielle was very helpful. She answered my questions clearly and was able to recommend the best plans for me to cancel and purchase so that I have the best plan for my site. She also diarized to follow-up with me and she followed through - much appreciated!

Danielle was responsive to my support issue and was able to handle it very professionally.