SIXT New Zealand Reviews 

Our experience with Sixt unfortunately turned into a farce marked by inefficient customer service, lack of communication, and a disappointing pickup process.

We attempted to use a corporate agreement that included an upgrade to Gold membership. Although we were repeatedly promised that the upgrade would be completed the same day, it ended up taking four days. Meanwhile, prices increased by approximately 50%. The staff in Denmark were friendly and helpful, eventually completing the booking through the employee portal (but still at 20% higher price). They also tried to coordinate with the office in New Zealand (NZ) to secure the original price, but without success. Upon arrival in NZ, the staff claimed they had never received any email from Denmark.

The pickup experience in NZ was a disappointment. We were initially given a VW Tiguan but quickly discovered that the windshield was damaged, requiring a replacement vehicle. Instead, we received an older Skoda—a clear downgrade with a poor infotainment system.

At the same time, the provided child seat turned out to be inadequate and dangerous for our baby. The staff were friendly, but their attempts to fix the issue was ad hoc or "made up", i.e., deviating from the manufacturer's recommendations. The solution was that we had to buy a new child seat ourselves, with a refund, but probably the cheapest models on the market. Further, then offering to help install the new car seat, the staff clearly did not have the knowledge to do it, making severe and dangerous mistakes in the process.

Three hours later, we were finally able to leave the rental location—with a worse car, a safe but low-quality child seat, and a lot of wasted time, which disrupted our evening plans.

This experience was far from the premium service one would expect. Expectations were not met, and the overall process was both frustrating and time-consuming. Sixt should work on improving their internal communication to ensure that customers receive the service and solutions they pay for.

Service was good but I was charged for not returning with a full tank. Tried to query this with them but they did not respond, twice. I had to wait a month for the company fuel bill to come through to do my own investigation. It turned out I was in error, but the lack of ability to communicate with them is a red flag. If they think you owe them, then they will charge your credit card without warning, and no ability to dispute or discuss. I will definitely be looking at other rentals before I consider them again.

Rental experience was great until after the vehicle was returned with a full tank of gas. We received an invoice acknowledging that the car was returned with a full tank. 2 weeks later we received an updated invoice noting the tank was 3/4's full and an additional charge was incorrectly applied to my credit card. Company has promised to refund me 'tomorrow' on 2 different occasions. This has now been going on for 3 months !

Hi,

I am trying to rent a Land Rover Defender for 10 days next January into February with a pick-up in Auckland and drop-off in Christchurch (both location offer this vehicle for rent) however, the Sixt site online will not permit this. Can you advise me if this would be possible, please?