sixthreezero Reviews 8,645

Just a follow up from my initial feedback. Anne from sixthreezero helped me with a replace bike due to a bent frame. Possibly from shipping. I bought two bikes to replace our mountain bike and gravel bikes. Our first trip (today) is in Durango and the bikes are fantastic. Best buy in a long time. A huge shoutout to Anne! You’re the best and I hope your boss recognizes you! Thank you!

I was trying to find my first Electric Bike to buy. I love to ride a bike, but I physically had not been able to for at least two years. Due to 2 back surgeries and then a hip replacement. It was hard for me to realize what kind of EBike I would be able to ride. I finally chose one, but I fell trying to ride it. One of the reasons I went with SIXTHREEZERO, was due to their return policy. After getting great customer service from Cora(a team member), I was able to return my bike and choose one that I thought would be better for me. It wasn’t. I hated to have to return again, but I couldn’t ride it. Once again, the customer service that I received was amazing. I felt like they understood my situation and they went above and beyond to help me get the right bike for me. I didn’t think that business’s, who truly care about their customers, existed anymore. I have always believed that genuine customer service is so important. However, I haven’t seen it much anymore. So the experience that I have had with SIXTHREEZERO, is SO RARE and I am still amazed at how much they made me feel important and took care of me. They have set their standards high for their customers.

I was very careful to select a good team to do business with. I settled on sixthreezero after reading reviews, and found them to be quick at responding to my questions, and fitting me to a very appealing e. trike. Rizelle is always so kind and helpful with whatever concerns I have. The team is very fair in their dealings, and very honest.

When my East Transit trike arrived, it was easy to put together, using their videos. I did have a lot of questions about using the gears, pedal assist and the throttle, and Emil was so patient and very explanatory, no matter how many times I emailed him with more questions. I do wish the trike came with a booklet to explain everything. Instead, I printed out Emil’s instructions to keep with my trike. That works.
I DO LOVE MY TRIKE!

Extremely amazing customer service the best I’ve ever received anywhere! Rizelle was amazing and made sure I can get my order as soon as possible and was extremely active on helping me! I’m extremely happy

This is a great company. The customer service is amazing and the bike seat I bought is the best ever . It is so big and soft no sore bum from riding. When the time comes to get a new seat this is where I’m shopping.

We've had our 500W EVRYjourney Women's eBike for over a year now. I absolutely love it. I attached a cheap seat from Amazon to mount on the back for my 7 year old (which is not officially supported by the company) but we have had an incredible summer zipping around the neighborhood and I decorated the bike for halloween it was a huge hit. Also our city introduced new Ebike regulations so I had to have the company custom print me a sticker stating the bike specifications which they happily did. I have seen some others complain about customer service but I honestly have never had any problems.

Anne was a great help. I can't say enough about customer service. and as always, the bike went together easily and is a great ride. This was the fourth Sixthreezero bike I've purchased over the past several years so that should tell you something.

The people at sixthreezero made the experience of buying my trike bike a very pleasant experience. They have a great product and a great group of people working for them.

Purchased what was advertised as a new replacement battery for our e-bike. Was sent a used battery. Customer service said this verbatim "We do pull batteries from low/no mileage returns or sometimes model samples that we have brought to our offices for photos and test riding". So they might give you a used battery with no disclosure. Not sure this is even legal. Really unfortunate and somewhat ruins the brand image immediately for me - after we'd already spent around $4k for a new bike, then another $800 for a spare battery.

Rizelle has been fantastic! From reactivating an order that I originally cancelled to assisting me with the issue I had with creating an account.

I just received my new bike, A/O Rosa Limited and I love it! Well constructed and a great looking bike!

Highly recommend this company! Thank you for all your help Rizelle!

We bought a foldable E-trike for my husband about a year ago. It is a very stable reliable vehicle and the battery life is excellent. A little issue with the axle after a few months, and they sent us a new one with no problems and paid for the repair. After a recent accident, needed parts and they coordinated that with me nicely. Thank you, Emil!

Great service and a great product. Every question I've had, both before and after purchase has been answered clearly and promptly. The rickshaw itself is an amazing machine and I am beyond thrilled to have it.

Cora was the representative I spoke with. She was polite, personable, and knowledgeable about the product I am interested in: the EZ Transit 750w Folding Electric Trike. I had many questions, and she patiently responded to each one. Her answers were detailed and clear.

I received my journey deluxe e-bike cruiser. It is beautiful and comfortable to ride. I decided to go to the San Clemente office to test ride another identical bike. Peter was very helpful. I wanted to see if the power assist was the same and it was. It was too powerful for me on level 1. I prefer having more range of power on the pedal assist adjustments. Emil from support was able to help me with that. I’m a very recreational rider, so comfort and safety are most important to me. This bike handles well especially on hills. I would recommend this bike.

I purchased the EveryJourney bike and wanted to leave a review but somehow missed the email to do that. If you want my review it is here:

My daughter purchased the EveryJourney bike for me as a Mother’s Day gift. I am 71 years old and have ridden a bike for most of my life. When the bike was delivered I told my husband that I would take it to the local bike shop to have it assembled. Of course, he insisted he could do it. He did put the bike together but I still had to take it to the shop. PLEASE don’t try assembling the bike at home. It took awhile for me to get used to the wide handle bars but then I realized how I can pull up on them to push myself forward. I’ve ridden it everyday for the past few weeks now and have fallen in love with it. I recommend this bike so much for anyone who wants a smooth, relaxing ride. It is not only a sturdy bike, it is my beautiful yellow bike with whitewalls!

Pattie Meyer

I love riding my "Around the Block" 21-speed cruiser. Every day, I look forward to leaving the office and going home to ride my sixthreezero bike. It's incredibly comfortable and easy to ride, whether I'm coming down a slight grade or tackling the most challenging hills, this bike will do it with ease due to its low gears and lightweight frame. When I received my bike in its well-packaged shipping box, I took my pre-assembled bike out of the box and was able to put it together in about 30 minutes. It was not difficult to assemble at all with the simple hand tools that are included. After skimming through the manual and watching the assembly video on YouTube, I assembled it. Easy peasy, and sixthreezero has excellent customer service/support anytime it's needed. If you're looking for a stylish, comfortable, and fast men's cruiser at an affordable price, your search has ended. This is the bike you want.

I have had my sixthreezero e-bike for a few months now. While I absolutely love its aesthetically pleasing design, there are a few issues I wish I had not encountered.

First, although the brakes were advertised as pre-tuned, mine have been squealing consistently. According to a local bike shop, they may already need new brake pads—even though the bike is less than six months old.

Second, the rear inner tube has been a recurring problem. It had to be patched three times before I finally had to replace it entirely. This makes me question the quality of the original inner tube. For comparison, my husband's Aventon e-bike, which arrived at the same time, has not had a single flat tire.

Overall, while the bike is beautiful and enjoyable to ride, I expected better component quality given the price point.

Extremely happy with my men's every journey bicycle! Going on 6 years now. I went with the three-speed, lighter aluminum model and I'm loving it! I've only had to use my forever warranty once and 630 was very responsive in helping me out. Very prompt service getting me up and running again quickly. I'm 73 and this bike is exactly what I needed. A joy to ride and would definitely recommend it.

Rizelle was helpful, patient and kind! I cannot wait to get my bike from this awesome company!

I can't get anyone from this company to respond to me. I ordered a bike on May 26, 2025. I received a receipt by email. A week later I had not received any updates about shipping so I sent an email to support and got an auto generated response. No one contacted me ever. I sent another email a week later. No response. I tried calling and was told my wait would be 4 minutes, 20 minutes later I hung up. I then email support asking for a refund. Three days later I still have never received an email, text or phone call from anyone at sixthreezero. If I didn't see these bikes being sold on Amazon, I would think their whole operation is a scam. My next step is to try to get my money back from Visa,