SJB Financial LTD Reviews 233

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process much easier and less stressful. Many highlight the exceptional service, noting that the team goes above and beyond to explain everything clearly and provide constant support. The customer service is frequently described as amazing, with quick responses and personalized advice that makes clients feel like family. Reviewers appreciate the dedication and expertise, especially during complicated circumstances, ensuring the best outcomes and a smooth journey from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their patience, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting personalized advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied

Rated 5 out of 5 stars

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage. As first time home o... See more

Company replied

Rated 5 out of 5 stars

Considering we had exceptionally complicated circumstances, nothing was too much for Susan. She was on hand EVERY step of the way, doing everything she could to secure us the best mortgage. And even a... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

233 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Fantastic experience

Was put into contact by a friend to use SJB for getting my mortgage as a first time buyer, can’t speak higher of Natalie and the team, very helpful and kept in contact at all times. Would definitely recommend

June 3, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

My husband and I came to Nathalie when…

My husband and I came to Natalie when we were buying our first home, and from the very beginning she was exceptional. We had some unique circumstances, but she guided us through the entire process with patience, professionalism, and genuine care. During what could have been a very stressful time, she not only helped us navigate everything smoothly but also coached and reassured us every step of the way.

Natalie truly went above and beyond what you would normally expect from a mortgage advisor. She worked hard to secure a mortgage rate that was best suited to our specific situation rather than taking a “one size fits all” approach. Her advice felt highly personalised and tailored to our individual needs throughout.

We’ve since recommended Natalie to others and would do so again without hesitation. Highly recommended for anyone looking for a knowledgeable, supportive, and dedicated mortgage advisor

August 4, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

We're happy with the service we got…

We're happy with the service we got from SJB Financial, especially from Susan, who was very responsive and detailed throughout the whole mortgage process. We couldn't have asked for a better mortgage advisor.

February 23, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Outstanding service at SJB Financial

I am very happy with the service at SJB Financial. Natalie was amazing, helped me and guided me through the stressful process. All team was very helpful. Highly recommended.

March 4, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Great experience with SJB

Great experience with SJB, especially Sue who was amazing throughout.

As first-time buyers, we felt really supported from start to finish. Sue took the time to explain everything clearly, which made the whole process feel much less overwhelming. She was always quick to respond and happy to answer any questions we had.

A lovely personal touch was the housewarming card we received after we moved in, which meant a lot and really shows how much she cares about her clients.

Would definitely recommend SJB, and a big thank you to Sue and her team for all their help!

April 9, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Susan and the team were very helpful!

Susan and the team were very helpful, any questions we had, they answered and got back to us very quickly.

Everything was done professionally from start to finish!

November 27, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your great review, it was a pleasure helping you.

Rated 5 out of 5 stars

Highly recommend Susan as a mortgage advisor

We’ve just received the keys to our house, and the whole process took about three months.
Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professional, and took the time to explain everything to us clearly and in detail. She made what could have been a stressful process feel much easier and always made sure we understood each step.

We’re really grateful for her support and would definitely recommend her to anyone looking for a mortgage advisor.

March 9, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you buy your home.

Rated 5 out of 5 stars

We dealt with Natalie at SJB financial…

We dealt with Natalie at SJB financial for our mortgage on our new home. From start to finish she has been so helpful and informative with everything. Nothing has been too much for her and she has gone out of her way to answer any questions we have had along the way. Communication has been excellent, everything has been done in a timely matter and we have felt supported through a stressful time. Natalie has gone out of her way through the whole mortgage process all whilst being very professional and friendly. We couldn’t recommend her enough!! x

February 20, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your amazing review.

Rated 5 out of 5 stars

I had an excellent experience from…

I had an excellent experience from start to finish. The process was great and the communication was greate. They took the time to explain every step in detail.
Full help on everything.

February 20, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review It was a pleasure helping you.

Rated 5 out of 5 stars

Met Natalie via a recommendation She…

Met Natalie via a recommendation She and the company are amazing . she has worked with us for a few years now successfully always supportive contructive and truly professional in everything they do .david and barbara

February 4, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Natalie is amazing

Natalie is amazing! She explains things so clearly, making decisions like these feel much less daunting. Wouldn’t want to use anyone else for mortgage advice!

February 5, 2026
Unprompted review
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Reply from SJB Financial LTD

Than you for your lovely review.

Rated 5 out of 5 stars

Exceptional level of service and…

Exceptional level of service and expertise. I have turned to Susan and her team for many years now and will continue to do so. Thank you

January 27, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru lovely review and return business.

Rated 5 out of 5 stars

Above and Beyond!

Sue and her team have been fab! We recently purchased our first home and were clueless to the whole process, they took the time to explain every step to us, constantly making sure we got the best deals!
We wouldn’t have been able to do it without them!

February 2, 2026
Unprompted review
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Reply from SJB Financial LTD

It was a pleasure helping you, thank you for your kind review.

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Very patient polite and considerate. Excellent service. 👏👏👏

February 2, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent service.

Excellent service.. go the extra mile too get everything sorted for you

January 23, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru kind review

Rated 5 out of 5 stars

Susan Bray was excellent

Susan Bray was excellent, couldn't have asked for anyone better. She patiently explained everything I asked about as a first time buyer, worked without any delays through every step, chased for updates from solicitors up until completion, and also regularly checked for better rates on the original mortgage offer! I would highly recommend Sue and the team at SJB Financial LTD.

January 9, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, it was a pleasure helping you.

Rated 5 out of 5 stars

Exceptional service as always

Exceptional service as always. Researched the market thoroughly for the best rate and kept us well informed at all stages of the mortgage process. Took away all of the stress and organisation from me at a busy time. Always quick to respond to our questions and was very polite when chasing me and my wife for info - sorry about that.
Many thanks

January 13, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review it was a pleasure helping you.

Rated 5 out of 5 stars

Fantastic experience

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she will respond in a matter of minutes! Natalie has made the process stress free for both my partner and I during a rough 2025 of a family bereavement, she has shown such patience and empathy. Thank you so much for all your support.

January 6, 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

All the staff are friendly and helpful…

All the staff are friendly and helpful available whenever you need them and get the job done thank you x

October 15, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, it was a pleasure helping you.

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