Honestly speaking, every online retailer should learn from Skatepro as far as customer service is concerned. Second to none. Couldnt recommend them enough. And the skates were fantastic too. 6 Stars... See more
Company replied
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See what reviewers are saying
We ordered a skateboard, helmet and pads. Despite measuring, pads are looser than we'd like but will keep as he is growing so quickly. I didn't realise our purchase was not being sent from Ireland b... See more
Company replied
I recently purchased from SkatePro and overall had a good experience. Delivery was prompt, and the items arrived in great condition. While sizes were slightly off for protective gear, it's manageable... See more
Company replied
It took a long time for the items to arrive and there was no indication that they would take so long when we made the purchase. I had assumed the items would not take longer than a few days, but we we... See more
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Company details
About SkatePro
Written by the company
SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
Contact info
4.2
Great
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My son is very happy from scooter
May 29, 2022
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I am happy from shopping with this…
I am happy from shopping with this shop. Delivery was fast
May 24, 2022
Skatepro have always been easy to deal…
Skatepro have always been easy to deal with. Orders arrive on time and exactly what I ordered. My son is very happy with everything he has purchased
May 23, 2022
I highly recommend this website for any…
I highly recommend this website for any of your skating gears! Lovely costumer service, dispatch dates are also quick! I would definitely order from them again. Shipping was a bit slow and and went over the estimated date but that's not really their fault but the one that handles the package. Over all 100/10! I love this website!!!!!
May 18, 2022
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All as described
May 18, 2022
Great quality
Great quality products, shipped really quickly, and I’m really happy with everything I got! :) Hightly recommend this skate shop
May 16, 2022
My 11y old son love it
My 11y old son love it. It was his choice. Every day in skate park. 👍
May 4, 2022
Great and helpful staff!
Great and helpful staff and they respond on queries very promptly. Giftwrap was also very nicely done!
May 4, 2022
Reply from SkatePro
We love to hear this <3
/SkatePro
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Great Roller Skates, matched by Great Service
Ordering the skates online was very easy. these were delivered on time for my daughter birthday. She couldn’t stop smiling ;-) Thank you.
May 3, 2022
Reply from SkatePro
Yaaay so happy that your daughter likes them!
/SkatePro
Pretty fast delivery and came perfect…
Pretty fast delivery and came perfect in expected delivery date, tracking could be a bit more detailed but overall happy
April 27, 2022
SkatePro Provide A Rubbish Aftersales Service..!!
I purchased a pair of SFR Aluminium Chassis skates in August 2021, unfortunately the front of the right chassis broke while my daughter was skating in March 2022. I contacted SkatePro and sent photos of the manufacturing defect and after their investigation was completed, they eventually agreed to send me out a pair of new Aluminium Chassis within 2 weeks. I was happy that the issue was going to be resolved shortly.
Two weeks passed and the new chassis did not arrive, so I contacted SkatePro and was told they had a problem with delivery from their supplier, they assured me the delivery was on it's way.
Another week passed and the new chassis did not arrive, so I contacted SkatePro and was told they still had a problem with delivery from their supplier, they again assured me the delivery was on it's way.
Another week passed and the new chassis did not arrive, so I contacted SkatePro and was told they still had a problem with delivery from their supplier, they again assured me the delivery was on it's way.
At this point I could not wait any longer and asked for a new set of skate to be sent out to me, SkatePro refused and again assured me the delivery was on it's way. I asked for a copy of the manufacturing warranty but SkatePro would not provide one and advised I should contact SFR directly to obtain a copy.
After waiting 6 weeks at this stage, I decided I had no option but to file a complaint with The European Commission's online dispute resolution portal. I filed a complaint with the Danish and Irish European Commission and within a week SkatePro contacted me to advise they were going to send out a new set of skates.
The whole process took nearly 2 months and lots of emails, much of this could have been avoided if SkatePro had done the right thing a lot sooner. I think I am very much justified in saying that SkatePro Provide A Rubbish Aftersales Service..!!
April 25, 2022
Reply from SkatePro
Hi there,
Firstly, thank you for taking the time to write this review. Your feedback is appreciated. I really want to apologize for the length of time this has taken to be resolved. It is very unfortunate that the supplier was having some issues and that meant that you had to wait much longer than we anticipated. As we let you know, we were sending the suppliers many emails to speed the process up so your daughter could get skating again :) We informed our colleagues in claims of this matter, however they unfortunately denied the claim due to reasons mentioned. As an apology, we still offered to issue some store credit for the inconvenience. Nonetheless, as you had been very patient throughout our whole communication, we decided to send you a new pair of skates to resolve this after long communication. I am sorry once again for the length of time this took to be resolved. I hope your daughter is happy with her new skates!
Products packaged nicely and service…
Products packaged nicely and service was quick and easy. Huge selection of scooter parts available. 10/10
April 19, 2022
Reply from SkatePro
Very happy to hear that, thank you for your review :)
/SkatePro
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Amazing equipment and amazing service
April 19, 2022
A great start to a new hobby
The skates I bought are very good quality, there was a slight delay in the delivery, but that's to no fault of Skatepro. Really would recommend to a friend.
April 19, 2022
Good price and quick delivery everytime
April 14, 2022
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Very good products
April 7, 2022
We ordered a skateboard
We ordered a skateboard, helmet and pads. Despite measuring, pads are looser than we'd like but will keep as he is growing so quickly. I didn't realise our purchase was not being sent from Ireland but it came quite quickly anyhow.
Packaging was good, all arrived in good order.
Should we need anything else,won't hesitate to use SkatePro again.
April 4, 2022
Reply from SkatePro
Hey there! Thanks so much for taking the time to write us a nice review :)
We appreciate your support, and will be happy to have you as a customer again in the future!
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