SkiEssentials Reviews 97

The old bait and switch. Ordered a pair of skis for a good deal that was advertised online. A couple days passed after my card was charged with the skis still listed on their website when I was notified they did not have the item. Giving an extra star because the email was polite and they offered the option for a refund or a different item and not just store credit or some other deception.

Ordered these skis and bindings a few weeks ago, and they were delivered a week earlier than the scheduled date. However, there was a slight issue with the shipment and I contacted SkiEssentials.com about it, receiving a thorough and very helpful reply within 24 hours, offering compensation or an exchange. I requested the exchange and the new skis were sent out a few days later, and I received them in less than a week (I live in Australia so that shipping speed was almost unimaginable).

I was also a bit concerned that the package could be damaged on its way to Australia, but both times the box was in perfect condition, as were the items inside.

Not only was the customer service extremely helpful and I couldn't be more satisfied with the outcome of my purchase, but the skis themselves are of very good quality.

Absolutely reccommend!

Responded to both email and telephone calls promptly. Helpful advice. Processed the order quickly.

Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.

Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies.

Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.

If I could give 0 I would. Terrible customer service. After saying that they will replace the ski bag(out of stock) with a similar one they went silent. I inquired about my order (I also had a helmet on this order) I received a replacement without a word of explanation. I had a ski trip planned and I have to rush to try to find replacement. My advice go buy your stuff at a store, skiessential are not reliable.

Bought a pair of Salomon QST 92 153 + bindings online, because my local ski shops didnt carry that size. Their customer rep (Lan Henel) provided timeley responses to my questions via email. Item was well packed, arrived with 10 days of purchase, and matched the online images. Very pleased with smooth transaction and customer service.

I wanted a new pair of skis and I had a series of emails explaining them all my needs. The person I deal with was very knowledgeable and he got me a pair of ski that I tried few times and they seems to be exactly what I want!

I bought a ski boot, skis and poles set for my son at an amazing price. I couldn't get this from any other site! The customer services at Ski Essentials is great! When my son's boots didn't fit exactly, they helped me immediately with the return and guided me with how to make sure the boot fit properly. I will definitely use them again!

SkiEssentials.com had HORRIBLE customer service. Their return policy is horrible. The customer pays for everything. Minimum of 25% restocking fee. If you call, the message says you have to email and if you want to talk to someone, to put it in the email. So thats is what I did. So they called back two days later and left a voicemail that did not resolve the concern at all. I left followup emails and phone calls and it has been 4 days without a response. I spent well over $1000 and do not appreciate this at all!!!!!!!!

The best customer experience I've ever had in a company hands down. I ordered the wrong bindings (my mistake) and they offered to replace everything even after they had been mounted. Eric M was a great help. I would recommend these guys to any skier i know.

Initially there was a problem with my order. Long story short, Ski Essentials did right by me and gave viable options.
As a consumer and also someone that has been in sales my entire career. That's all I can ask for, is to be treated fairly.
My skis arrived and the packing/care was tip top. They even mounted my bindings!
Before purchasing I had referred a couple people that purchased, now they will continue to get positive word of mouth from me!

This a fantastic ski retailer, they are very knowledgeable about skis and provide excellent customer service. They are happy to respond to customer's questions and provide thoughtful and helpful responses. I highly recommend this online ski retailer

Excellent customer service. Had an issue with the delivery and they showed great support. Many companies are good when everything goes well, but it’s when things go wrong that you see the best companies. This is one of them.

SkiEssentials had a backpack that I wanted and could not find anywhere locally or anywhere else on the net. I called and spoke to a very friendly and helpful associate. The backpack was on it's way to me on the same day. It arrived fast and was packaged very well. Thank you from Colorado SkiEssentials. You are great!

Of course I found them online. I read great reviews about equipment. I read many questions from other skiers with their specific concerns and then the answers and it helps you develop your opinion. Then you post your own questions and then you call and actually speak to a person. By the time you go through this process you have confidence in your choices. Plus when you actually shop to buy they have great price competitiveness and choices. Got my first new skis w bindings in 15+ yrs, Ski bag, new HH jacket, & just ordered some new Scott pants. Want to know what the Phantom Treatment is? Check em out! dp

Truly outstanding customer service! I submitted a question for basic ski advice and their cs team, specificly Mike, answered with a short essay! He included so much information and insightful knowledge! Way beyond what I expected. In the end they help me make a very informed decision! Thank you Mike!

Very knowledgable and helpful staff. The reviews they post on You Tube for skis are excellent and a great help in making a choice among the hundreds of skis in any category. Also good price fast service.

Great product reviews, great prices, and great service with the sale.
Will definitely shop here again.

SkiEssentials provided prompt and expert service in my special orders of skis and bindings. My adverse post of 1/10/2022 was unwarranted--prompted by a 3rd party delivery delay through no fault of SkiEssentials. My apologies! I do recommend ordering directly from SkiEssentials instead of Ama*** for faster delivery and better price. Timothy