Skimo Co Reviews 

1,443
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the exceptional level of support provided. Customers frequently praise the knowledgeable and friendly staff for offering truly helpful advice and personalized guidance on various outdoor equipment selections. Consumers regularly note that the ordered products arrive promptly and consistently meet extremely high quality expectations for their upcoming mountain adventures. People deeply appreciate the efficient customer service and fast turnaround times whenever they require gear repairs or quick size exchanges. Some reviewers were not happy with communication problems regarding unexpected shipping delays or receiving packages that contained missing small parts.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their exceptional knowledge and... See more

Product

Reviewers mention positive feedback about product quality, noting items are easy to adjust, look fantastic,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpful and knowledgeable staff.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with the fast... See more

Service

People report overwhelmingly positive experiences with service, highlighting knowledgeable and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Associate was extremely helpful, knowledgeable and efficient. He was able to push my order through to be shipped the same day slightly after the 3 pm cut off so I was able to use my gear (skins) that... See more

Rated 5 out of 5 stars

Skimo team are the best. I ve had several experiences with them thus far and it’s all 5 stars. No matter my lower level Of Knowledge and mellower state( Oregon) to be doing backcountry skiing,... See more

Rated 5 out of 5 stars

I had very good advising by phone for picking out my new skimo race set up. Products arrived promptly and were amazing. Great costumer service, knowledgable staff, fast turn-around time.

Rated 5 out of 5 stars

I was purchasing my first touring set up after having tried 3-4 times using rental equipment, so I called and spoke live to someone, it was a great experience and he walked me through all the options... See more


Company details

  1. #1 of 9 best companies in Winter sport Store
  2. #5 of 80 best companies in Sporting Goods Store

Information provided by various external sources

Thanks for checking out Skimo Co, North America's first and only ski mountaineering specialty store. Please let us know if you have any questions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,443)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Jeff and Nico are pros.

Jeff and Nico were great and they made sure that I saw everything that I needed in order get to my buying decision. This is not the first time I have worked with them and it won't be the last.

October 28, 2024
Rated 5 out of 5 stars

Personal help was what I needed

The personal help with purchasing items was exactly what I needed as a person who is just getting into backcountry skiing. I did this over the phone after viewing equipment on the website. They listened to me and I feel the choices I made with Jeff's help will serve me well this season and for many years.

October 25, 2024
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Rated 4 out of 5 stars

Great advice

You gave advice between two ski options I considered and helped me confirm the binding and skins for my desired style and use for backcountry skiing.

September 3, 2024
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I needed new poles for a race over the weekend so I called on Monday and they were at my house within 2 days! Great experience

August 5, 2024
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Rated 5 out of 5 stars

Great

Very knowledgeable customer service, quick and efficient shipping. Highly recommended!

April 22, 2024
Rated 5 out of 5 stars

Above and beyond helpful

Above and beyond helpful. Took the time to really understand my needs. They made thoughtful suggestions, creating a super high level of confidence with my purchase. Delivery was super, and they were all over a problem with one of my boots. Very quick to resolve.

April 17, 2024
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Rated 5 out of 5 stars

Skimo folks are the BEST

Skimo folks are the BEST! Great customer service and all the knowledge! My new backcountry set up is going to be a game changer! Thank Skimo team for your patients and expertise in helping me find the perfect fit!

April 8, 2024

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