Skimo Co Reviews 

1,443
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the exceptional level of support provided. Customers frequently praise the knowledgeable and friendly staff for offering truly helpful advice and personalized guidance on various outdoor equipment selections. Consumers regularly note that the ordered products arrive promptly and consistently meet extremely high quality expectations for their upcoming mountain adventures. People deeply appreciate the efficient customer service and fast turnaround times whenever they require gear repairs or quick size exchanges. Some reviewers were not happy with communication problems regarding unexpected shipping delays or receiving packages that contained missing small parts.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their exceptional knowledge and... See more

Product

Reviewers mention positive feedback about product quality, noting items are easy to adjust, look fantastic,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpful and knowledgeable staff.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with the fast... See more

Service

People report overwhelmingly positive experiences with service, highlighting knowledgeable and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Associate was extremely helpful, knowledgeable and efficient. He was able to push my order through to be shipped the same day slightly after the 3 pm cut off so I was able to use my gear (skins) that... See more

Rated 5 out of 5 stars

Skimo team are the best. I ve had several experiences with them thus far and it’s all 5 stars. No matter my lower level Of Knowledge and mellower state( Oregon) to be doing backcountry skiing,... See more

Rated 5 out of 5 stars

I had very good advising by phone for picking out my new skimo race set up. Products arrived promptly and were amazing. Great costumer service, knowledgable staff, fast turn-around time.

Rated 5 out of 5 stars

I was purchasing my first touring set up after having tried 3-4 times using rental equipment, so I called and spoke live to someone, it was a great experience and he walked me through all the options... See more


Company details

  1. #1 of 9 best companies in Winter sport Store
  2. #5 of 80 best companies in Sporting Goods Store

Information provided by various external sources

Thanks for checking out Skimo Co, North America's first and only ski mountaineering specialty store. Please let us know if you have any questions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,443)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

My 1st time buying from Skimo

My 1st time buying from Skimo. I was looking for a pair of light weight crampons & they had what I was looking for. Everything about my purchase was top shelf. There was an issue with the address and they addressed ASAP
& got my package in the mail in time for my early conditions adventure.
I’m an old school guy that very much appreciated the old school customer service.
I highly recommend Skimo
& ill be back for more!

June 12, 2023
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Rated 5 out of 5 stars

Great customer service after an issue. The site originally steered me to the…

The site originally steered me to the wrong strap for my ski boots since it did not contain pictures or a great description of this particular small item. But upon getting the wrong strap, a phone call that actually got me to a person instead of automated phone purgatory helped get the right strap. I'll give it five stars for making the return and exchange easy with a helpful person.

May 15, 2023
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Rated 5 out of 5 stars

Every Single Time

Every. Single. Time. These folks are the best. Been going to them for knowledge and gear for as long as I can remember. An endless capacity for good humor and great information.

April 19, 2023
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Rated 5 out of 5 stars

Great service

Honest and Helpful staff, mounting and timely delivery. It arrived so quickly! And, I am really liking the set up so far! Thank you!

March 28, 2023
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Rated 5 out of 5 stars

My new best friends!

Thes folks were amazing! I haven't been skiing since '90, so I had ALOT of questions, the team at SKIMO did a very patient and kind virtual hand holding job, and walked me through all of my concerns and in the end I wound up with, what I believe, are the actual winged boots of Mercury, god of speed. My combined skis, bindings, boots, and poles weigh less that 10 Lbs (4-5 kilos? Don't really know imaginary metric system) Magico.2 skis w/skins & poles, vario.2 bindings, scarpa F1 LT boots) cannot wait to get on the slopes on the first year round skiing in the ol' U.S. of A.! (I bet) shipping and assembly was FAST! They mounted the bindings and shipped the same day I ordered, and I ordered at 2 pm on a Friday! I think these people might love their jobs, but to know will require more MONEY! But first, I must go slide off some mountains like warm butter on hot pankakes!

March 17, 2023
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