SKIMS Reviews 7,025

i love the skims line. always sleek and i feel good in it. but sometimes sizes vary of the xs and small. sometimes it fit sometimes it's too small. but i still continue to buy.

Everything

Nike plus skims hasn’t been what I’ve wanted. The fits are wack

Great and fast delivery. The underwear doesn’t fit my body type tho.

I am leaving this review because I am genuinely shocked by the level of customer service I have experienced.

My package was marked as delivered on Friday the 6th. I immediately went home after work and thoroughly checked everywhere. I checked with neighbors, the mailbox, and surrounding areas. Nothing. I also have a Ring camera, and at the exact time the package was supposedly delivered, there was no delivery made to my door.

Since then, I have been trying to resolve this issue for a full week. Customer service has been incredibly difficult to deal with. Responses have been minimal, dismissive, and at times completely nonexistent. I have repeatedly followed every instruction given to me, yet I continue to be ignored.

I love the products, but the customer service experience has been unacceptable. The tone of the replies I have received feels indifferent and entitled, with no urgency or accountability. It is beyond frustrating to spend money with a brand you enjoy, only to be treated as though your concern does not matter.

At this point, I still have not received a proper response, a replacement, or a refund. The lack of resolution is disappointing and frankly unacceptable. A company of this size should do much better.

Great product, very easy to return or exchange.

The absolute worst customer service of any site I’ve ever dealt with in my life. The sizes literally are completely unrealistic and not true purchase items for my daughter who I’ve shopped for many times and she is a certain size that is successful across the board except for this product. The return process is ridiculous. Five emails later I still have not had success in being able to return the products. Shame on this company.

The app was easy to maneuver, the benefits of usign the app/being a member are very appreciated. I appreciate the free shipping, free returns, and easy access to purchase history

Part of a birthday gift for my daughter. Arrived on time, she loved the style and quality.

I’m a faithful Skims shopper. Never disappointed

I reached out to Skims Customer Service late Wednesday evening and was honestly blown away. I received an almost immediate response (which already impressed me), and Brendaly provided multiple options that truly prioritized me as the customer. She was so kind, attentive, and completely on top of everything.

I already loved Skims, but experiencing their customer service firsthand made me appreciate the brand even more. It’s rare to feel genuinely cared for as a customer, and that’s exactly how I felt. Huge thank you to the Skims team especially Brendaly for going above and beyond!

I have bought about 3-4 items and all of them are poor quality: the bra form is weird, the bra straps keep sliding/ falling off the shoulders, the hooks got bent instantly. In addition the customer service was extremely difficult to get hold of and the company was trying to manage returns by US rules (no returns for sale items), which goes against the law in the EU. Never again.

The app is very convenient and easy to navigate.

There is a reason Skims does not post reviews on their website. Their customer service is TERRIBLE! I returned an item in a timely manner and chose for store credit. That was on Jan. 6th. It has been stuck in the same place since Jan. 11th with no sign of moving. I cannot get a credit until they receive it back at their warehouse. I feel like this is a scam to get out of giving credits. I have been trying to reach someone at Skims and just get automated replies. It's a real shame because I actually like their products I have purchased.

Always great quality.
Always delivered quickly.
Skims on the chubby but never on value!

For a premium brand with premium prices, the customer service experience has been extremely poor.

I placed an international order for several items, all of which I needed for a specific event. After waiting for delivery, I only received part of my order because one of the items was suddenly out of stock, despite the fact that I was allowed to add it to my basket and complete payment. This was incredibly frustrating, especially as I had planned to wear the full order for an event.

Since I was unable to use the items as intended, I decided to return them. However, when I generated the return, the instructions clearly stated that a barcode for the postal service would be attached on a second page. There was no second page and no barcode provided, meaning I am currently unable to process the return.

I have attempted to contact customer service multiple times via live chat, but it does not seem to function properly. I have also tried emailing, yet I have only received automated AI responses that do not address my issue or provide any practical solution.

This situation is extremely frustrating, particularly as the return window is closing and I still have no resolution. As a premium brand charging premium prices, I expected a much higher level of service and support.

Very disappointing experience overall.

My daughter and I love skims. The fabric is soft and the quality is high.

I love it. It fits so cute 🥰