Skin + Me Reviews 

14,822
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized products, noting their effectiveness in treating various skin concerns like acne, rosacea, and improving overall skin health and texture. Many appreciate the expert dermatologists and tailored formulations, which are easy to incorporate into daily routines thanks to convenient features like the daily doser. People often highlight significant improvements in their skin, feeling more confident and seeing clearer, brighter results. However, some people were dissatisfied with customer service, reporting unhelpful responses or billing issues. A few others found the product ineffective, experiencing no noticeable difference or adverse reactions. Some customers also faced difficulties with the subscription service, including delivery timing or the inability to easily pause their daily dose.

What people talk about most

Product

People report positive experiences with product, noting significant improvements in their skin's complexion,... See more

Quality

Users describe positive interactions with quality, with many reviewers reporting significant improvements in... See more

User experience

Customers report positive experiences with the user experience, highlighting the ease and accessibility of... See more

Service

Reviewers highlight positive aspects of service, with many praising the convenience and personalized approach... See more

Customer service

Reviewers mention positive feedback about customer service, with many finding the support helpful, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this company whilst looking for skin care solutions to meet my needs. Skin+Me caught my attention as its vegan and cruelty free,both very important to me. The products sound perfect for... See more

Rated 5 out of 5 stars

I love having expert dermatologists and prescribers at the click of a finger. When formulations aren’t quite right or new skin issues arise, you can trick Skin + Me to address any issues quickly and e... See more

Rated 5 out of 5 stars

Skin and me was recommended by a friend that has been using for over a year. I’m a 66 year old woman with quite prominent sun damage. I am now entering my third month of using the prescribed dosage an... See more

Rated 5 out of 5 stars

Love the product…tailored to your specific needs, so easy to use, you cannot use too much, you cannot use too little, very easy to travel with and you see real results. Staff are very responsive and h... See more


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(14,822)

5,211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excited to get started.

I found the questionnaire really detailed and reassured me that the product would be tailored to my skin needs and skin goals. A much superior questionnaire compared to others. I am looking forward to getting started on my skin journey

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I just completed the skin analysis…

I just completed the skin analysis quiz. The process was very straightforward and I did not encounter any issues. The images uploaded quickly as well. I am looking forward to finding out the formula the Dermatology Team decide on, and then receiving my trial pack.

July 29, 2026
Unprompted review
Rated 3 out of 5 stars

So far it has been productive

So far it has been productive, but i need to see results before i can give you a 5 star.
I have light pigmentation, i don't want harsh treatment i need something that is going to work.
I have heard your product does work but i need to see it to believe it.
i hope i will be giving you a 5 star in the future

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

What a fab service

What a fab service! It was super easy to sign up and complete the online questionnaire, and it allowed me to focus on what I'm actually looking for in a skin care routine.
The products seem to include all the A-list ingredients that fight aging and dull skin. Which are my personal battle zones. Fingers crossed I've found my go-to products for the future.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I've seen a positive change in my skin…

I've seen a positive change in my skin since starting, I'm in month 3 and came to skin and me form help with acne. I know from experience that these things take time to work so it's worth sticking it out. The dispenser is great and ensures that your product lasts all month. I plan to keep going to see if the positive improvement continues.

July 28, 2026
Rated 4 out of 5 stars

False Advertising

I saw a FB advertisement for a starter kit for £4.99, I applied and after a very tedious questionnaire they somehow managed to try to send me a daily dose!
I feel like it was false advertising. I have contacted customer services in the hope it can be resolved. Not a very good experience I’m afraid.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Damaged skin

Unfortunately, this product has left me with some sort of dermatitis on my face. With 6 weeks til my wedding, I am more self-concious than I was before. The first daily doser was fine but within a few days of the second it has damaged my skin and I am praying it heals before my wedding or hoping the GP or pharmacist can help! I stopped using the moisturiser because it left my skin so greasy!

July 28, 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Deborah,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had. Your skin is as unique as your fingerprint, and everyone responds to treatment differently.

Please can you drop our Dermatology Support Team a message at hello@skinandme.com? Our team will then be able to look into this and help you further.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 1 out of 5 stars

Im writing this review as ive received…

Im writing this review as ive received an email with a request to do so. I am not impressed with my experience in fact have been left confused. I wanted to try a formula for hyperpigmentation, as it actually advertised this. After sending my photos I was informed I couldn't be helped by skin + me and should contact my GP with no further details on why. This of course caused a bit of panic...is there something wrong with me? Is my hyperpigmentation too extreme? Have they identified something else? There should certainly be more clear reasoning. I was informed id receive a refund, however I have literally just received another email saying a dermatologist is reviewing my consultation so now i have no idea whether im getting a cream or not. I wont be happy if they just send the generic one rather than the personalised one as if they do I will assume the introductory sample offer is a scam making you think you'll get a personalised product to then just get the cheaper generic cream. Will see what happens!

July 28, 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi there,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had. Your skin is as unique as your fingerprint, and everyone responds to treatment differently.

Please can you drop our Dermatology Support Team a message at hello@skinandme.com? Our team will then be able to look into this and help you further.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 5 out of 5 stars

3 month results

The daily doser has cleared my skin within 3 months of using it. I’ve struggled with acne originally on my forehead and then it spread across all areas of my face and i’ve tried all sorts and nothing helped. The samples and personal quiz helped knowing that this treatment is specifically made towards the issues i’ve had. I’ve had acne for over a year now and this is the first time my skin has cleared I am very happy with results

July 27, 2026
Unprompted review
Rated 4 out of 5 stars

Much better than I expected!

I'm on my 3rd tube of Skin+Me Tretinoin mixture cream and I've definitely noticed the difference with my skin. I'm really liking the gradual increase in strength so my skin can tolerate it. The only star it loses is because I do think its quite expensive after the first month.

July 27, 2026
Rated 5 out of 5 stars

Easy to use website and easy to complete survey.

I came across this company whilst looking for skin care solutions to meet my needs. Skin+Me caught my attention as its vegan and cruelty free,both very important to me. The products sound perfect for me and I'm very hopeful of a positive outcome...after years of failed trials and ,it seems,thousands of errors...I'm really looking forward to a product actually working for me,it'll make a change!! The recommendations sound great as do the glowing reports on this company and its service!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

The best decision in a while…

I was very skeptical about using this product but after much deliberations, I decided to give it a try, just a month plus into using this product and my acne is gone, the dark spots has reduced significantly too. I'm thankful I gave this product a trial. Will recommend anytime 💯

July 27, 2026
Rated 5 out of 5 stars

Simple set up and quick results

Highly recommend! Simple and easy set up, items are always delivered on time. I have been using this for 2 months so have just finished my second tube. I saw results within the first month. I was having deep cystic acne each month (hormonal) that took weeks to calm down, so by the time it settled a new spot came up as it was that time of month again. Since using the personalised cream from Skin + Me, I have not had further cystic breakouts (only the occasional tiniest little non-cystic spots that clear up within 2-3 days). Also, within 2 weeks the flare-up I'd had before starting Skin + Me had calmed, skin texture was much improved, and skin tone was also much more even. I have a history of cystic acne and was previously on isotretinoin for about 6 months back in 2020-2021 which cleared it all up and I generally had no major skin issues until about 6 months ago when I started noticing deep painful cystic acne that came up around the time I was on my period each month. Skin + Me has made a huge difference and given me much of my confidence back, I'm very glad to have found an easily accessible product that works for me! I personally did not experience any purging at all, but I am aware that other people have had purging with their creams so this will likely just depend on what ingredients you have and how your skin reacts to them.

July 26, 2026

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