Skin + Me Reviews 

14,821
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized products, noting their effectiveness in treating various skin concerns like acne, rosacea, and improving overall skin health and texture. Many appreciate the expert dermatologists and tailored formulations, which are easy to incorporate into daily routines thanks to convenient features like the daily doser. People often highlight significant improvements in their skin, feeling more confident and seeing clearer, brighter results. However, some people were dissatisfied with customer service, reporting unhelpful responses or billing issues. A few others found the product ineffective, experiencing no noticeable difference or adverse reactions. Some customers also faced difficulties with the subscription service, including delivery timing or the inability to easily pause their daily dose.

What people talk about most

Product

People report positive experiences with product, noting significant improvements in their skin's complexion,... See more

Quality

Users describe positive interactions with quality, with many reviewers reporting significant improvements in... See more

User experience

Customers report positive experiences with the user experience, highlighting the ease and accessibility of... See more

Service

Reviewers highlight positive aspects of service, with many praising the convenience and personalized approach... See more

Customer service

Reviewers mention positive feedback about customer service, with many finding the support helpful, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this company whilst looking for skin care solutions to meet my needs. Skin+Me caught my attention as its vegan and cruelty free,both very important to me. The products sound perfect for... See more

Rated 5 out of 5 stars

I love having expert dermatologists and prescribers at the click of a finger. When formulations aren’t quite right or new skin issues arise, you can trick Skin + Me to address any issues quickly and e... See more

Rated 5 out of 5 stars

Skin and me was recommended by a friend that has been using for over a year. I’m a 66 year old woman with quite prominent sun damage. I am now entering my third month of using the prescribed dosage an... See more

Rated 5 out of 5 stars

Love the product…tailored to your specific needs, so easy to use, you cannot use too much, you cannot use too little, very easy to travel with and you see real results. Staff are very responsive and h... See more


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

Asks customers to review

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4.6

All reviews

(14,821)

5,206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fab consultation service

super user friendly! great questions and i like that we have to upload pictures of our skin! i’ve always been clueless with my skincare and now im glad i have taken the leap and placed my order! excited for what is to come!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT skincare - even for highly sensitive skin!

The products are so lovely, really nice to apply and already (1 month in) I can see a difference in my skin, my pores are less obvious, fine lines are reducing and I have a healthy glow! I have extremely sensitive and reactive skin so was a bit worried about trying something new but all those issues were taken into account and I have no bad reaction at all - which, believe me, is a first for me when I try something new! I love these products and will continue using them and recommending them to people.

Thank you Skin +Me

July 23, 2026
Rated 5 out of 5 stars

Has cleared my skin up so well- I used…

Has cleared my skin up so well- I used to suffer with bad acne that made me so insecure and nothing used to clear it up. Skin + me has been the only thing to clear it up and make me feel confident in my own skin.

July 23, 2026
Rated 1 out of 5 stars

AVOID

Do not share your data. They will refuse to delete it, not allow you to remove payment card and charge you for products that you did not order.

July 23, 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi there,

We’re sorry to hear this

Please can you send us an email at hello@skinandme.com and we will promptly delete your account.

Thank you for your patience so far. We’ll do everything we can to resolve this quickly for you.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 1 out of 5 stars

I have used this company In the past…

I have used this company In the past they was decent, recently the delivery has been non existent, quick to take customers money but not deliver. Still awaiting for my refund. I have sent numerous emails

July 3, 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi there,

We’re really sorry to hear this - and completely understand your frustration. This isn’t the experience we want you to have.

Please can you send us an email at hello@skinandme.com and we will promptly investigate the status of your order.

Thank you for your patience so far. We’ll do everything we can to resolve this quickly for you.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 5 out of 5 stars

Worth every penny

Worth every penny, I’ve never been as confident in my skin I am so happy I took the chance on skin + me and so thankful they listened to my concerns and adjusted my prescription as required to give me the best results

July 22, 2026
Rated 5 out of 5 stars

Easy to complete the questionnaire took…

Easy to complete the questionnaire took only 5 minutes. I liked that it multiple choices rather than just pick one choice. Each step was informative. I'm looking forward to starting my personalized products as soon as they arrive. I also like that you can add to, pause or cancel subscription at anytime

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. Had a billing issue and despite me explaining the multiple times over several times the customer service team ( Taiwo) just repeatedly told me the same unhelpful information. Refused when I asked for a phone call from a manager to discuss. Refused to provide any complaints email so I’m going round in circles. Very poor customer service
I will be taking my business elsewhere. Sadly it is a very poor representation of a company when customer services do not escalate a complaint or seek help if they don’t have the answer. Surely this is regulated by the GPHC and complaints raised should be actioned? Seems not according to skin & me
UPDATE- still a huge lack of transparency from this company. It’s already been 7 days and still no efficient resolution
UPDATE- no reply when I reported the patient confidentiality breach by using my name in their reply on here.
I have reported this to the GPHC
UPDATE -24/07/26 still refusing to provide superintendents name for complaint to GPHC and CQC due to the breach of patient confidentiality. I will be using whoever name is on the website but I will be making it clear when I asked skin+ me refused to provide these details and further yet shows complete lack of transparency from this company (Linh)
Absolute disgrace to patients ( they certainly need to educating on the difference between patient services and customer services)

July 22, 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Dear Customer,

We're sorry to hear you're unhappy with your experience.

We have been actively investigating the issue you reported and have provided you with an explanation and a resolution from our Technical Team regarding the payment issue. We have also responded to your communications and asked you to update your payment method so that your order can proceed.

Please check your email, as the team has contacted you. Kindly let us know if you require any further assistance. We are happy to help!

Kind regards,

Rated 5 out of 5 stars

Best ever for a trial kit

Well , I just received a trial kit , its more than a trial kit, I am just amazed to see it , I don’t know about that it will treat my skin nicely or not but the thing that matters is they are offering a very best service !

July 22, 2026
Unprompted review

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